The staff and service were excellent. The property was clean but you could see some wear and tear, not expected in a 5 star hotel. My room was nice but it smelled like mildew, the bathroom was not as clean, you could see the black mold. They did fix the room smell with an air freshener. Toiletries were nice, same as the robe and slippers. Room was quiet. The beach view from the balcony was nice. The hotel has many pools, even an infinite pool just for adults. Nice and quiet. I liked that they are using energy savings that you insert your room key to activate the room electricity. Be aware that this property is almost outside of Cartagena so besides a few restaurants and other hotels there is not much around there. This property is near the airport si you see the airplanes landing, it appears the airplanes are going to land in the water. The hotel taxis are very expensive. Just walk out the property to the right and you can get cheaper taxis right on the street.

Property is beautiful, roof pool is beautiful, but, amenities are poor. Bars are boring.

Property is beautiful, roof pool is beautiful, but, amenities are poor. Bars are boring.

I loved the rooftop pool and the arencion

I loved the rooftop pool and the arencion

It had great service and very comfortable beds and has wonderful swimming pools with great views of sunsets and beach is right there also.

It had great service and very comfortable beds and has wonderful swimming pools with great views of sunsets and beach is right there also.

Overall very good. Excellent location.

Overall very good. Excellent location.

The Hotel was wonderful and near the beach. The breakfast buffet was terrific

The Hotel was wonderful and near the beach. The breakfast buffet was terrific

Great hotel! Very clean and friendly staff!

Great hotel! Very clean and friendly staff!

Good hotel in a convenient place near to Cartagena. The full dining options works only at weekends (Friday and Saturday).

Good hotel in a convenient place near to Cartagena. The full dining options works only at weekends (Friday and Saturday).

Although trip started off to a good start facility has no water or ice dispensers. However the room fridge did have water bottles readily available. On the last night a pipe burst which inconvenienced our stay after a long night of being outside we came back to no water. At checkout the lady insist we pay for the bottles water we used total of 4 . There’s was no disclosure that the water had to be paid for being there is none readily available

Although trip started off to a good start facility has no water or ice dispensers. However the room fridge did have water bottles readily available. On the last night a pipe burst which inconvenienced our stay after a long night of being outside we came back to no water. At checkout the lady insist we pay for the bottles water we used total of 4 . There’s was no disclosure that the water had to be paid for being there is none readily available

Pools closed too early to be able to spend time off resort and swim. Main cascading pool at least should stay open until 9 pm. The breakfast buffet every day was delicious with numerous options and lots of fresh fruit. Coffee service often as well. Never had to ask for a refill. Taxi service also quick and friendly!

Pools closed too early to be able to spend time off resort and swim. Main cascading pool at least should stay open until 9 pm. The breakfast buffet every day was delicious with numerous options and lots of fresh fruit. Coffee service often as well. Never had to ask for a refill. Taxi service also quick and friendly!

Really nice hotel, have stayed here multiple times. However, this time around the wait was more than 40 minutes for an a la carte lunch service and there was a line in the lobby of more than a 30 minute wait for checking out.

Really nice hotel, have stayed here multiple times. However, this time around the wait was more than 40 minutes for an a la carte lunch service and there was a line in the lobby of more than a 30 minute wait for checking out.

Good

Good

Good for families

Hotel Las Americas was just what we needed after 3 weeks of traveling around Colombia as a family of four. I picked this hotel because of the kids amenities, which my children loved! We were able to drop the kids off at kids club while we had dinner and the kids enjoyed the activities (mini golf, trampoline, movie, coloring, etc). The adult only roof top pool looked like an amazing place to hang out if traveling without kids. The ocean was warm with mild waves, was really fun until unfortunately my son got stung by a jellyfish while in a few feet deep water. The hotel is only 5 minutes from the airport so a great place to wind down before the long travel back home.

Good for families

Hotel Las Americas was just what we needed after 3 weeks of traveling around Colombia as a family of four. I picked this hotel because of the kids amenities, which my children loved! We were able to drop the kids off at kids club while we had dinner and the kids enjoyed the activities (mini golf, trampoline, movie, coloring, etc). The adult only roof top pool looked like an amazing place to hang out if traveling without kids. The ocean was warm with mild waves, was really fun until unfortunately my son got stung by a jellyfish while in a few feet deep water. The hotel is only 5 minutes from the airport so a great place to wind down before the long travel back home.

I am a Gold Expedia Memeber and did not receive any of my complimentary benefits. Then no one speaking English so when I asked about the mini fridge with the snacks they just kept saying “Yes”. I get to the check out part of my trip and they put me on a long waiting line and there were 9 workers behind the desk but only 3 people helping behind the desk. I told them I had to board my flight in an hour and they ignored me. I tried to leave the key on the desk and the security guard blocks the door from me exiting; to put my things in my Uber so! Now I’m forced to pay for the extra time for my cab because they want me to wait for a worker to assist me—meanwhile I watched one of the workers who sent me to the long check outline, take someone who got off the line and went around to the end; and allowed him to skip the whole line. At this point I am frustrated because I’m being ignored and then a guest (a man) decided to tell me to wait and that no one has to speak English so I cursed him out and got my brother so he can talk to a man like that and he quickly closed his mouth out of fear! The workers didn’t intervene or tell this man to stop being rude to me so I called my brother back inside to check the man— and guess what???? Now they want to help me! No one is scared of Colombian Police or the fake security guards that make $2 dollars a day! All they do is call us Americans down there and it’s disrespectful but what I will say is: at least we come from a rich country

I am a Gold Expedia Memeber and did not receive any of my complimentary benefits. Then no one speaking English so when I asked about the mini fridge with the snacks they just kept saying “Yes”. I get to the check out part of my trip and they put me on a long waiting line and there were 9 workers behind the desk but only 3 people helping behind the desk. I told them I had to board my flight in an hour and they ignored me. I tried to leave the key on the desk and the security guard blocks the door from me exiting; to put my things in my Uber so! Now I’m forced to pay for the extra time for my cab because they want me to wait for a worker to assist me—meanwhile I watched one of the workers who sent me to the long check outline, take someone who got off the line and went around to the end; and allowed him to skip the whole line. At this point I am frustrated because I’m being ignored and then a guest (a man) decided to tell me to wait and that no one has to speak English so I cursed him out and got my brother so he can talk to a man like that and he quickly closed his mouth out of fear! The workers didn’t intervene or tell this man to stop being rude to me so I called my brother back inside to check the man— and guess what???? Now they want to help me! No one is scared of Colombian Police or the fake security guards that make $2 dollars a day! All they do is call us Americans down there and it’s disrespectful but what I will say is: at least we come from a rich country

Great

Great

Such a wonderful property wow! The entire hotel is beautiful where do I start? The rooftop pool was so relaxing with delicious drinks and a remarkable view. The walk in shower/ tub was perfect for our romantic vacation. The private balcony was the perfect touch. They even brought me a little cake to celebrate my birthday. Would recommend for couples and families too!