We love the hotel and the ambiance. 🤗

We love the hotel and the ambiance. 🤗

The hotel is very nice and I loved the decoration, however the customer service is not at the level of a 4 stars hotel and especially of a Marriot hotel. I purchased 2 bedrooms of 3 people each, when we arrived at the check in counter the gentleman kept on insisting we had 3 bedrooms, I showed him the voucher which specified 2 bedrooms. He kept on insisting and told me that the rooms were already paid for so why not to use it. I said ok and I split my family in 2 people for each room. After 30 minutes we were in the room, the reception called me to tell me that I had to pay for the 3rd room. I argued with the guy that he did confirm the 3 rooms were paid for, he admitted his mistake and he said he would have loose money from his salary if I stayed in the room and not pay for it. We had the option to leave 1 room and put an extra bed in each room. As the kids had already use the beds I accepted to stay in the third room as I felt bad for the guy and I paid the extra 80 Usd (the room with hotels.com cost me Usd 55 so much less that what they were charging me!!!). I told the guy that I was keeping and paying for the 3rd bedroom which he confirmed it was already paid and that in exchange he could offer a drink to compensate the mistake they did. I went downstairs to pay for the room and have a drink. The following morning at check out I was asked to pay for the drink!!! I had to explain the entire story to 3 different people (also the manager) and still I had to pay for it.

The hotel is very nice and I loved the decoration, however the customer service is not at the level of a 4 stars hotel and especially of a Marriot hotel. I purchased 2 bedrooms of 3 people each, when we arrived at the check in counter the gentleman kept on insisting we had 3 bedrooms, I showed him the voucher which specified 2 bedrooms. He kept on insisting and told me that the rooms were already paid for so why not to use it. I said ok and I split my family in 2 people for each room. After 30 minutes we were in the room, the reception called me to tell me that I had to pay for the 3rd room. I argued with the guy that he did confirm the 3 rooms were paid for, he admitted his mistake and he said he would have loose money from his salary if I stayed in the room and not pay for it. We had the option to leave 1 room and put an extra bed in each room. As the kids had already use the beds I accepted to stay in the third room as I felt bad for the guy and I paid the extra 80 Usd (the room with hotels.com cost me Usd 55 so much less that what they were charging me!!!). I told the guy that I was keeping and paying for the 3rd bedroom which he confirmed it was already paid and that in exchange he could offer a drink to compensate the mistake they did. I went downstairs to pay for the room and have a drink. The following morning at check out I was asked to pay for the drink!!! I had to explain the entire story to 3 different people (also the manager) and still I had to pay for it.

😞 bad people in reception

😞 bad people in reception

The reception is probably the most important part of a hotel experience. If you have a poor experience there it determines whether you will return to the hotel in the future. Let's just say the check in process was extremely unprofessional and off-putting. I felt like I was checking into the El Mouradi. Horrible and disrespectful staff.

The reception is probably the most important part of a hotel experience. If you have a poor experience there it determines whether you will return to the hotel in the future. Let's just say the check in process was extremely unprofessional and off-putting. I felt like I was checking into the El Mouradi. Horrible and disrespectful staff.

Well located hotel, welcoming and kind staff especially at the restaurant and at the reception, tasty food, unfortunately no Air-conditioning as per their policy it Shouldn’t be working between October and May, which doesn't make sense as in March the weather in Tunisia could be warm,

Well located hotel, welcoming and kind staff especially at the restaurant and at the reception, tasty food, unfortunately no Air-conditioning as per their policy it Shouldn’t be working between October and May, which doesn't make sense as in March the weather in Tunisia could be warm,

Amazing Stay, Thank you Bessma for allowing us this fabulous and extremely relaxing stay, being as hospitable and professional as a Front Desk Manager is at the Marriott International Brand; Check in (Adel) and Check out (Karim) as smooth as a Bonvoy member should Expect. F& B with the Kindness of Executive Chef Karim, the very Yummy and flavor oriented OPUS restaurant is a must visit while you are around. We also liked The Buffet Breakfast , thank you

Amazing Stay, Thank you Bessma for allowing us this fabulous and extremely relaxing stay, being as hospitable and professional as a Front Desk Manager is at the Marriott International Brand; Check in (Adel) and Check out (Karim) as smooth as a Bonvoy member should Expect. F& B with the Kindness of Executive Chef Karim, the very Yummy and flavor oriented OPUS restaurant is a must visit while you are around. We also liked The Buffet Breakfast , thank you

The property is gorgeous, the staff is exceptional, I wish I could take them all home with me. The breakfast is the largest I’ve ever witnessed at a hotel, with so many options to choose from. They spare nothing to service you. The pool is beautiful, spa services were delightful as well. Also the spa space is beautiful. The beach had security so I could leave my bag while I swam with no worries at all. I was sad I had to leave

The property is gorgeous, the staff is exceptional, I wish I could take them all home with me. The breakfast is the largest I’ve ever witnessed at a hotel, with so many options to choose from. They spare nothing to service you. The pool is beautiful, spa services were delightful as well. Also the spa space is beautiful. The beach had security so I could leave my bag while I swam with no worries at all. I was sad I had to leave

Had to wait for one hour for the room service to deliver slippers, and check-in took way too long.

Had to wait for one hour for the room service to deliver slippers, and check-in took way too long.

This hotel is listed as 5 stars but I can give only 2 or 3. Check in was terrible I wait in line for one hour and a half. Internet conexión very bad. Room not too clean, No towels, no hair dryer. TV was not working. I called for towels for 4 times did not bring any until midnight. Broken chair in a room. Room facing a busy street very noisy. This was a terrible experience I will not to recommend anybody. I spoke with the manager, she did not do anything for me. I paid a very expensive rate for a bad experience. I thinks Hotels.com should do something to compensate this terrible experience. Thanks.

This hotel is listed as 5 stars but I can give only 2 or 3. Check in was terrible I wait in line for one hour and a half. Internet conexión very bad. Room not too clean, No towels, no hair dryer. TV was not working. I called for towels for 4 times did not bring any until midnight. Broken chair in a room. Room facing a busy street very noisy. This was a terrible experience I will not to recommend anybody. I spoke with the manager, she did not do anything for me. I paid a very expensive rate for a bad experience. I thinks Hotels.com should do something to compensate this terrible experience. Thanks.

Beautiful seaview with balcony, the hotel is clean and the location is good. It's easy to get a taxi (costs less than TND3 to get to the shared taxi station for day trips to other cities). We stayed here for four nights. The only drawbacks of this hotel are the lack of meat in the buffet breakfast and no dryer in the room.

Beautiful seaview with balcony, the hotel is clean and the location is good. It's easy to get a taxi (costs less than TND3 to get to the shared taxi station for day trips to other cities). We stayed here for four nights. The only drawbacks of this hotel are the lack of meat in the buffet breakfast and no dryer in the room.

Highly Recommended for others

Highly Recommended for others

Hotel was clean. Room was facing a super busy Street. Could not sleep due to car and people noise

Hotel was clean. Room was facing a super busy Street. Could not sleep due to car and people noise

Very comfortable stay. Excellent breakfast and courteous staff.

Very comfortable stay. Excellent breakfast and courteous staff.

Excellent Location , excellent Staff specially Hamdi and Hiba , the only thing needs to be improved is the breakfast

Excellent Location , excellent Staff specially Hamdi and Hiba , the only thing needs to be improved is the breakfast

The hotel has one main problem. AC was not working, I asked for maintenance but the couldn’t do anything! I couldn’t sleep during that night then I had to open the balcony sliding door!

The hotel has one main problem. AC was not working, I asked for maintenance but the couldn’t do anything! I couldn’t sleep during that night then I had to open the balcony sliding door!

Friendly staff. Nice location not too far from center but far enough. Good indoor pool

Friendly staff. Nice location not too far from center but far enough. Good indoor pool