Staff very pleasant and accommodating. It was a short trip for a triathlon race. We would stay here again.

Staff very pleasant and accommodating. It was a short trip for a triathlon race. We would stay here again.

The team at the Sugar Mill restaurant were all pleasant, courteous, and customer service oriented. I also appreciated My. Irvine Bay Resort’s efforts at communicating the issues with the water service interruptions, and their frequent personal check-ins to see if we had any concerns. We also appreciated the invitation to the Management Cocktail hour and their attempt to get to know us on a personal level and another opportunity to address concerns. We were extremely impressed with the young and smart management team we interacted with. We believe that they will bring new and innovative ideas by “thinking outside the box” and make the resort a success, if given the opportunity. The Mt Irvine Bay Resort team were also very responsive to my questions via chat prior to our trip. However, I wish there was better communication and transparency about the operations of transportation to and from the airport and the Spa services that are provided on the property. In communicating with the hotel, I was told via chat that “the service charge will be applied to your resort account for payment prior to your checkout.” But, this was not the case as the taxi fee turned out to be a cash transaction between ourselves and the driver. And, when I inquired about Spa services, it also turned out to be a cash transaction because it was separate from the resort. All in all, we enjoyed the warmth of the Mt. Irvine Bay Resort team and their commitment to making our stay as enjoyable as possible.

The team at the Sugar Mill restaurant were all pleasant, courteous, and customer service oriented. I also appreciated My. Irvine Bay Resort’s efforts at communicating the issues with the water service interruptions, and their frequent personal check-ins to see if we had any concerns. We also appreciated the invitation to the Management Cocktail hour and their attempt to get to know us on a personal level and another opportunity to address concerns. We were extremely impressed with the young and smart management team we interacted with. We believe that they will bring new and innovative ideas by “thinking outside the box” and make the resort a success, if given the opportunity. The Mt Irvine Bay Resort team were also very responsive to my questions via chat prior to our trip. However, I wish there was better communication and transparency about the operations of transportation to and from the airport and the Spa services that are provided on the property. In communicating with the hotel, I was told via chat that “the service charge will be applied to your resort account for payment prior to your checkout.” But, this was not the case as the taxi fee turned out to be a cash transaction between ourselves and the driver. And, when I inquired about Spa services, it also turned out to be a cash transaction because it was separate from the resort. All in all, we enjoyed the warmth of the Mt. Irvine Bay Resort team and their commitment to making our stay as enjoyable as possible.

The staff was spectacular!!! The property is lovely it needs a bit updating but still a lovely stay.

The staff was spectacular!!! The property is lovely it needs a bit updating but still a lovely stay.

food is fantastic, staff very accommodating and respectful, property is a beauty, its huge not forgetting prime location. sorry to see leakages in roof. i know its costly to maintain especially low business post covid. so i understand, would definitely re visit.

too quiet

food is fantastic, staff very accommodating and respectful, property is a beauty, its huge not forgetting prime location. sorry to see leakages in roof. i know its costly to maintain especially low business post covid. so i understand, would definitely re visit.

too quiet

Staff was friendly, especially in the restaurant . The television in the room did not work & we were told that there was an issue with the cable company .However, there should have been a back up plan so we could have watched local Channels at least. Cats were lurking around the dining area while we were eating . Not a good look

Staff was friendly, especially in the restaurant . The television in the room did not work & we were told that there was an issue with the cable company .However, there should have been a back up plan so we could have watched local Channels at least. Cats were lurking around the dining area while we were eating . Not a good look

I would not recommend anyone to stay at this hotel. There were two roaches in my room, the water pressure in the shower was very low and the overall cleaniness and service at the hotel was very poor. AVOID!!!!!

I would not recommend anyone to stay at this hotel. There were two roaches in my room, the water pressure in the shower was very low and the overall cleaniness and service at the hotel was very poor. AVOID!!!!!

The property is a bit rundown but apart from that you literally have to beg for extra towels and toiletries ( like toilet paper) Limited time for dining and limited menu items.

The property is a bit rundown but apart from that you literally have to beg for extra towels and toiletries ( like toilet paper) Limited time for dining and limited menu items.

The property is dated, and undersubscribed at the time, so staff seemed below standard. The meal options were extremely limited. On day 1, it was quite difficult to gather whwre lunch was served, as the mentioned areas werent manned..but the staff friendliness improved and reception staff was very accommodating.

The property is dated, and undersubscribed at the time, so staff seemed below standard. The meal options were extremely limited. On day 1, it was quite difficult to gather whwre lunch was served, as the mentioned areas werent manned..but the staff friendliness improved and reception staff was very accommodating.

Needs upgrading rooms , bathroom

Needs upgrading rooms , bathroom

Staff was very friendly. Breakfast was quite good and the Sugar Mill dining area is a wonderful environment. No wifi in our room. Otherwise, a wonderful experience.

Staff was very friendly. Breakfast was quite good and the Sugar Mill dining area is a wonderful environment. No wifi in our room. Otherwise, a wonderful experience.

QUIET resort with friendly staff and beautiful scenery. Loved the resident cat!

QUIET resort with friendly staff and beautiful scenery. Loved the resident cat!

Good food, friendly, helpful staff, Jordan went above and beyond to make us happy.

Good food, friendly, helpful staff, Jordan went above and beyond to make us happy.

The property is located in a nice area of the island, walking distance from the beach. It was very quiet. The room was was not fancy, but was very clean. The staff was very friendly and helpful. We had issues with the wifi coverage in the room. There was only coverage on the patio and outside of the room entrance.

The property is located in a nice area of the island, walking distance from the beach. It was very quiet. The room was was not fancy, but was very clean. The staff was very friendly and helpful. We had issues with the wifi coverage in the room. There was only coverage on the patio and outside of the room entrance.

Really nice location, if looking for a quiet and relaxing break. Very friendly and helpful staff. Only negative was the quality of the Wi-Fi in the rooms which was weak, but good quality wi-fi available in the reception area.

Needs to be cleaned. Can be old but not old and dirty. The peppery is gorgeous, great views great pool... rooms need an upgrade

After a storm, there was no WiFi for a week despite other hotels having it. The room was not cleaned during the entire stay and the hotel is in desperate need of maintenance. The restaurant is also overpriced with no other (safe) options nearby. That said, some of the staff were very helpful and kind.

Staff was really nice. The place is also Beautiful with nice ocean views. The are doing some renovations on some of the rooms so we did hear an occasional drilling or hammer but once you are in the room you hear notting. Room we got was pretty and had a modern feel but stepping out on the balcony you feel like you are in nature. Beach was a 5-10min walk and you have to cross the road. We went to a fish fry even on the beach hosted by the hotel on the beach and it was really good, food and bon fire was exciting. We did not use the pool and much other amenities but the free breakfast on a morning was great and enough to start your days on the right foot.