The service is exceptional. I just can’t say enough how much they go out of their way to make you feel welcome and appreciated. The included meals are excellent for those with an adventurous spirit…truly fantastic. Also, be prepared for several courses at dinner. I left every meal quite content. I will return and highly recommend to others.

The service is exceptional. I just can’t say enough how much they go out of their way to make you feel welcome and appreciated. The included meals are excellent for those with an adventurous spirit…truly fantastic. Also, be prepared for several courses at dinner. I left every meal quite content. I will return and highly recommend to others.

Staff was SUPER friendly and polite. The Osen was also very nice. Highly recommend this place!

Staff was SUPER friendly and polite. The Osen was also very nice. Highly recommend this place!

Our stay was incredible. The hot springs were rejuvenating, the room spacious and comfortable and the staff pleasant and helpful. We would definitely stay again if the opportunity arose. What an incredible experience.

Our stay was incredible. The hot springs were rejuvenating, the room spacious and comfortable and the staff pleasant and helpful. We would definitely stay again if the opportunity arose. What an incredible experience.

An excellent Ryokan experience. Wonderful traditional food and easy access to the Snow Monkeys. They serve traditional fixed menu breakfast and dinner at designated times. The onsen is open 24 hours. The staff is amazingly friendly and helpful.

An excellent Ryokan experience. Wonderful traditional food and easy access to the Snow Monkeys. They serve traditional fixed menu breakfast and dinner at designated times. The onsen is open 24 hours. The staff is amazingly friendly and helpful.

We really enjoyed staying at this ryokan. The food and services were outstanding. The onsen was open 24 hours so we enjoyed hot spring at odd hours (due to the jetlag). The Snow Monkey Park is nearby and the hotel offers a free shuttle to the base of the mountain. We would definitely come back.

We really enjoyed staying at this ryokan. The food and services were outstanding. The onsen was open 24 hours so we enjoyed hot spring at odd hours (due to the jetlag). The Snow Monkey Park is nearby and the hotel offers a free shuttle to the base of the mountain. We would definitely come back.

Service was excellent and the facility was very clean

Service was excellent and the facility was very clean

Attentive and friendly staff Mineral springs on site Good location

Attentive and friendly staff Mineral springs on site Good location

Wonderful stay. We booked a private onsen, the food was delicious. Looks like it was newly renovated.

Wonderful stay. We booked a private onsen, the food was delicious. Looks like it was newly renovated.

This place was absolutely phenomenal. The view was great. The people and staff were amazing. The onsens were beautiful and relaxing. And the food was an exceptional experience. The food is a traditional Japanese kaiseki

This place was absolutely phenomenal. The view was great. The people and staff were amazing. The onsens were beautiful and relaxing. And the food was an exceptional experience. The food is a traditional Japanese kaiseki

The staff is exceptional and very friendly. The hotel provides easy access to the town.

Great arrangement of switching both public onsens for the gents and ladies. Great staff and service too!

Spacious room. Dinner was good but not as expected.

Spacious room. Dinner was good but not as expected.

Wafu No Yado MASUYA was absolutely amazing! Our first impressions were of lovely staff who were welcoming and very efficient with check in and helping us to our room. She even carried our bags even though we offered to lug them to our room ourselves! The room was well appointed, with our own hot spring tub. The heating had already been turned on for us and we were treated to a welcome of traditional Japanese sweets and hot green tea. The ryokan provides yukatas, socks and traditional slippers for wear around the room, the main guest areas and the restaurants. All amenities like toiletries were provided, even razors and hairbrushes! Of course, if you splurge on half board - then you are in for a treat! We enjoyed an 8 course dinner and a similar breakfast, all served in our own dining room with our own waiter. The food was exquisite, service impeccable and the experience outstanding. We absolutely enjoyed our experience and cannot recommend Masuya enough! Treat yourselves!

Good room with river view Good service Nice staff Private onsen so simple Dinner so simple

Good room with river view Good service Nice staff Private onsen so simple Dinner so simple

Very friendly and helpful staff. They do not speak much English but they managed to explain everything and get us the things we needed. Breakfast and dinner was served in a private dining room with my name on the door. Food was excellent. We also really enjoyed the hot spring baths in the hotel and wearing the yukata they provided for our walk down the onsen streets. They provide a free shuttle to the snow monkey park but you need to take the local bus back or walk. Overall we had a great time!

Very friendly and helpful staff. They do not speak much English but they managed to explain everything and get us the things we needed. Breakfast and dinner was served in a private dining room with my name on the door. Food was excellent. We also really enjoyed the hot spring baths in the hotel and wearing the yukata they provided for our walk down the onsen streets. They provide a free shuttle to the snow monkey park but you need to take the local bus back or walk. Overall we had a great time!

It started with a shuttle from the station & ended with a shuttle to the Snow Monkey Park entrance. Every moment of our stay was carefully considered: choose your breakfast time; choose the time for your bed to be made; leave your luggage for easy pick-up at Yudanaka Station. We did not take advantage of the local onsen due to below zero temps but the local area was beautiful in the snow. We had a great stay and could not rate this place & staff any higher. Thank you!

It started with a shuttle from the station & ended with a shuttle to the Snow Monkey Park entrance. Every moment of our stay was carefully considered: choose your breakfast time; choose the time for your bed to be made; leave your luggage for easy pick-up at Yudanaka Station. We did not take advantage of the local onsen due to below zero temps but the local area was beautiful in the snow. We had a great stay and could not rate this place & staff any higher. Thank you!

We booked this hotel because it was close to the snow monkeys, but the hotel was a destination in itself. The staff could not have been friendlier or more accommodating. The hotel has two lovely onsens and is next to a street full of other onsens and restaurants. The breakfast was incredible and it was served to us in a private room on the first floor. The onsens were both indoor out door and were very clean. We were greeted with green tea. The futon beds were very comfortable. Traditional robes were provided for us to were in the hotel and to the restaurants and other onsens on the street

We booked this hotel because it was close to the snow monkeys, but the hotel was a destination in itself. The staff could not have been friendlier or more accommodating. The hotel has two lovely onsens and is next to a street full of other onsens and restaurants. The breakfast was incredible and it was served to us in a private room on the first floor. The onsens were both indoor out door and were very clean. We were greeted with green tea. The futon beds were very comfortable. Traditional robes were provided for us to were in the hotel and to the restaurants and other onsens on the street

Great Hotel. Recommend.