Hotel was in middle of renovations still. Rooms newly renovated, clean and modern

Hotel was in middle of renovations still. Rooms newly renovated, clean and modern

Renovations were going on, which I found out about after I booked and when I entered the lobby. The price should have been way lower without the bar at the lobby. I was on the fourth floor, renovations in the second and third floors. But I felt the hammering at 8am next door. Unfortunately the breakfast buffet ends at 9! I could not take advantage of it.

Great Place to stay

We were not aware that this property was under construction. We asked for a discount because only one floor was open. Even the lobby restroom was closed. We were told that they priced accordingly, but clearly it was not as our friends stayed in a nearby hotel for even less. The front office staff was rude and non communicative about my concerns.

We were not aware that this property was under construction. We asked for a discount because only one floor was open. Even the lobby restroom was closed. We were told that they priced accordingly, but clearly it was not as our friends stayed in a nearby hotel for even less. The front office staff was rude and non communicative about my concerns.

We checked in knowing they were doing renovations however they did provide in an email that the pool would be ready weeks before our arrival. Had we known there was no pool on site, we would have NEVER booked. When we checked in, we found out the pool wasn’t ready. We were provided a percentage off our stay - but it was quite disappointing. They assured us the pool would be ready the next day after we checked in, yet it was never ready until the day of our departure. They offered accommodations at a sister hotel for their pool, but it was over a mile away, about a 13 minute walk. They did offer a free shuttle service but that didn’t start until 11am so the whole morning was wasted. We had to switch rooms mid stay because the AC wasn’t working in our room - the new room we checked in to had dirty towels and the vents in the bathroom were clogged with dust. When we checked out, nobody from management even acknowledged that they told us the pool would be ready Sunday and yet never was until the very afternoon before our departure. Disappointing. Everyone was very friendly and the location is perfect for restaurants but overall very disappointing stay and I wouldn’t stay here again.

Construction was going on and was not disclosed prior to booking

We checked in knowing they were doing renovations however they did provide in an email that the pool would be ready weeks before our arrival. Had we known there was no pool on site, we would have NEVER booked. When we checked in, we found out the pool wasn’t ready. We were provided a percentage off our stay - but it was quite disappointing. They assured us the pool would be ready the next day after we checked in, yet it was never ready until the day of our departure. They offered accommodations at a sister hotel for their pool, but it was over a mile away, about a 13 minute walk. They did offer a free shuttle service but that didn’t start until 11am so the whole morning was wasted. We had to switch rooms mid stay because the AC wasn’t working in our room - the new room we checked in to had dirty towels and the vents in the bathroom were clogged with dust. When we checked out, nobody from management even acknowledged that they told us the pool would be ready Sunday and yet never was until the very afternoon before our departure. Disappointing. Everyone was very friendly and the location is perfect for restaurants but overall very disappointing stay and I wouldn’t stay here again.

Construction was going on and was not disclosed prior to booking

Good

Good

Ongoing construction and hammering at 7 in the morning. Worst hotel stay ever!

Ongoing construction and hammering at 7 in the morning. Worst hotel stay ever!

The hotel was under constructions

The hotel was under constructions

The hotel was under construction Pool closed bar closed very noisy during day This was not disclosed on hotels.com Hot water didn’t work for most of my stay Room smelled like urine

The hotel was under construction Pool closed bar closed very noisy during day This was not disclosed on hotels.com Hot water didn’t work for most of my stay Room smelled like urine

I have stayed there many times before and have always been a satisfied customer. The hotel is currently goung through a MAJOR renovation While the staff was nothing but amazing and did all they could to make my stay positive it should be noted on Hotels.com before booking able to be confirmed and paid for.

I have stayed there many times before and have always been a satisfied customer. The hotel is currently goung through a MAJOR renovation While the staff was nothing but amazing and did all they could to make my stay positive it should be noted on Hotels.com before booking able to be confirmed and paid for.

The hotel was under construction. Smelled horrible. Dirty everywhere. Hotel employees were hanging out at the make-shift bar area. Smelled musty and humid. They gave us a room upgrade to an ACCESSIBLE room!! We asked for a king and not double beds it were not i formed it was accessible. Floors were slippery in the room. Bed li es and towels smelled. Pillows and bed lines were dry and did not smell clean. We were supposed to stay 2 nights and left after the first. Horrible experience!

The hotel was under construction. Smelled horrible. Dirty everywhere. Hotel employees were hanging out at the make-shift bar area. Smelled musty and humid. They gave us a room upgrade to an ACCESSIBLE room!! We asked for a king and not double beds it were not i formed it was accessible. Floors were slippery in the room. Bed li es and towels smelled. Pillows and bed lines were dry and did not smell clean. We were supposed to stay 2 nights and left after the first. Horrible experience!

Not what I expected

Not what I expected

We love it!

We love it!

Maintainence on going. Poor water supply to room. High parking price. Price high for room considering. Will not come back.

Maintainence on going. Poor water supply to room. High parking price. Price high for room considering. Will not come back.

I was not made aware that there was ongoing construction and the closure of amenities when i booked the reservation. There was active construction going on directly next to the breakfast tables and it was VERY disruptive. Breakfast was stale. The room was dusty and dirty, and the shower ran cold. I used to love Hyatt locations, but i will never stay again.

I was not made aware that there was ongoing construction and the closure of amenities when i booked the reservation. There was active construction going on directly next to the breakfast tables and it was VERY disruptive. Breakfast was stale. The room was dusty and dirty, and the shower ran cold. I used to love Hyatt locations, but i will never stay again.

Very friendly staff

Everything location