WiFi does not work …everything else works great

WiFi does not work …everything else works great

We had to wait for almost one hour to get the code. Please make sure you get the code to open the main door. Main room heater was not working. But manager came and gave us a small heater for the night.

We had to wait for almost one hour to get the code. Please make sure you get the code to open the main door. Main room heater was not working. But manager came and gave us a small heater for the night.

The bathroom was not in a great condition. No instructions given to operate the thermostat.

The bathroom was not in a great condition. No instructions given to operate the thermostat.

There is nothing about this property worth calling out. Very poor

There is nothing about this property worth calling out. Very poor

I understand its a cabin but there were no toiletries, there wasn’t even a lock on the bathroom door. The location is nice.. view of the mountain was awesome. We enjoyed sitting outside till late night. However, giving 4 star just because of the bathroom.

I understand its a cabin but there were no toiletries, there wasn’t even a lock on the bathroom door. The location is nice.. view of the mountain was awesome. We enjoyed sitting outside till late night. However, giving 4 star just because of the bathroom.

Reception very lacking. Had to call a number but no answer using free phone on site. Once connected using international calling, communication was drowned out by children screaming in background. Cute cottage but reception ruined it...

Reception very lacking. Had to call a number but no answer using free phone on site. Once connected using international calling, communication was drowned out by children screaming in background. Cute cottage but reception ruined it...

Beautiful mountain and ocean views! Clean and cozy cottage.

Beautiful mountain and ocean views! Clean and cozy cottage.

The cabin was large, spacious, and clean. Beds were comfortable and private with 2 separate bedrooms. We enjoyed our stay here and would highly recommend this property.

The cabin was large, spacious, and clean. Beds were comfortable and private with 2 separate bedrooms. We enjoyed our stay here and would highly recommend this property.

I did not get email from the property informing me about check-in instructions as indicated in the booking confirmation email. The cottages (North Star) do not have a common reception desk and check-in instructions are to be provided by email. When called myself and also got involved the Avion RBC visa representative, using the phone number for North Star Cottage many times, no one picked up the phone. I did not take a risk to drive all way from Keflavik to the cottage as originally planned as I did not have on hand check in details. I did not want to put at risk my family of not being able to check in and being stagnant in the Southern part of Iceland. I had to change all my travel arrangements which ruined all my dreams when I was planning to travel to Iceland. Whoever owns the property, is not reliable at all. I strongly recommend to take down this cottage from the booking options through RBC Avion, as the cottage is very poorly managed and this can compromise Avion services. I am very disappointed. As suggested by the RBC Avion representative, I am going to file a claim and request reimbursement for all additional costs I had to pay out of pocket associated with this issue.

I did not get email from the property informing me about check-in instructions as indicated in the booking confirmation email. The cottages (North Star) do not have a common reception desk and check-in instructions are to be provided by email. When called myself and also got involved the Avion RBC visa representative, using the phone number for North Star Cottage many times, no one picked up the phone. I did not take a risk to drive all way from Keflavik to the cottage as originally planned as I did not have on hand check in details. I did not want to put at risk my family of not being able to check in and being stagnant in the Southern part of Iceland. I had to change all my travel arrangements which ruined all my dreams when I was planning to travel to Iceland. Whoever owns the property, is not reliable at all. I strongly recommend to take down this cottage from the booking options through RBC Avion, as the cottage is very poorly managed and this can compromise Avion services. I am very disappointed. As suggested by the RBC Avion representative, I am going to file a claim and request reimbursement for all additional costs I had to pay out of pocket associated with this issue.

It's a cute little cabin. It surprised me how good it was. The construction seems new. It has 3 beds with comfortable clean blankets. The only suggestion is : the water is beige and has a bad smell.

It's a cute little cabin. It surprised me how good it was. The construction seems new. It has 3 beds with comfortable clean blankets. The only suggestion is : the water is beige and has a bad smell.

The property was clean, quiet and the area was picturesque. However, even though the property was just off a major roadway, we had some difficulty in locating it. What little signage existed was small and hard to read, especially for those of us who were first time visitors to Iceland.

The property was clean, quiet and the area was picturesque. However, even though the property was just off a major roadway, we had some difficulty in locating it. What little signage existed was small and hard to read, especially for those of us who were first time visitors to Iceland.

This property had basic amenities and is ideal for folks who want to detach themselves from their busy schedule, internet et al. I would have preferred a bit more.

This property had basic amenities and is ideal for folks who want to detach themselves from their busy schedule, internet et al. I would have preferred a bit more.

While international understand this is a cottage, the service was horrible. We stayed 2 nights- we were not provided with toilet paper or paper towels and the sheets were dirty. If this was an inexpensive option I wouldn’t have complained-however this was the most expensive place we stayed and the worst conditions

While international understand this is a cottage, the service was horrible. We stayed 2 nights- we were not provided with toilet paper or paper towels and the sheets were dirty. If this was an inexpensive option I wouldn’t have complained-however this was the most expensive place we stayed and the worst conditions

Did not get the announced email 24h before the stay. Had to call a phone number which was visible only at the site. 24h uncertainty if the booking was ok. Only 1 knife and no small spoons in a house for four. 30km to the next supermarket was known but still uncomfortable.

Did not get the announced email 24h before the stay. Had to call a phone number which was visible only at the site. 24h uncertainty if the booking was ok. Only 1 knife and no small spoons in a house for four. 30km to the next supermarket was known but still uncomfortable.

Almost no internet signals! Hard to control the water and cold water, so taking shower was a terrible experience. Smelly sink. 5/6 flies was inside, my husband spent 30 mins trying to get them out, then gave up.

Almost no internet signals! Hard to control the water and cold water, so taking shower was a terrible experience. Smelly sink. 5/6 flies was inside, my husband spent 30 mins trying to get them out, then gave up.

Our family of 8 adults and a baby booked two of these units. Sleeping In the common space - aka kitchen - was less than ideal. And the lack of a couch or any comfortable chairs was also less than ideal. The physical location of these cabins was quite pretty and being in the Golden Circle made all that we wanted to get to was simple.

Our family of 8 adults and a baby booked two of these units. Sleeping In the common space - aka kitchen - was less than ideal. And the lack of a couch or any comfortable chairs was also less than ideal. The physical location of these cabins was quite pretty and being in the Golden Circle made all that we wanted to get to was simple.