Unfortunately, most of the time there was no hot water in the shower. At best the shower was warm in the morning but after this, nothing. The rooms do not irons and boards and also do not have any that can be provided so any clothing needs to be send externally even just to be ironed. There is a coffee pod machine and on arrival there were some coffee pods. These however were never replenished during our stay. Bath robes also provided but were taken and never replaced on the second day. Filtered coffee wasn’t bad and the bar man did a decent Caipirinha on the rooftop bar. Relative to other hotels in the city this one certainly shouldn’t be first choice. Maybe if they cut the room price by half. Choose Best Western Premier or even Mercure for a better service.

Unfortunately, most of the time there was no hot water in the shower. At best the shower was warm in the morning but after this, nothing. The rooms do not irons and boards and also do not have any that can be provided so any clothing needs to be send externally even just to be ironed. There is a coffee pod machine and on arrival there were some coffee pods. These however were never replenished during our stay. Bath robes also provided but were taken and never replaced on the second day. Filtered coffee wasn’t bad and the bar man did a decent Caipirinha on the rooftop bar. Relative to other hotels in the city this one certainly shouldn’t be first choice. Maybe if they cut the room price by half. Choose Best Western Premier or even Mercure for a better service.

The hotel looks beautiful from the outside, the premium rooms have a great view of the ocean, the elevators works well and have plenty of space so you don't have to wait much and the security of the hotel it's pretty good as well, 3 guards on all times. Now the cons : The breakfast food it's decent but the service always missing cups for coffee or you have to go search your own forks, the coffee not much variety, the " cappuccino " or moka that's just a chocolate milk so it's that or black coffee. For the rooms, the water pressure was great in the shower but for the toilet, it was horrible, nothing more than water will pass through. I don't know if we were unlucky or it's the floor that we stayed in but the WiFi wasn't working at all we contact the service 4 times and no matter what they did or said it was disconnecting and reconnecting every minute due to lack of signal. The roof pool looks amazing in the photos, but it's definitely deceiving in reality, the water is gross, if you touch the walls they're going to leave you with traces of green goo and the deepness of that pool it's 1 meter. Other than that Maceio it's a great place to visit if you're searching a nice quiet clean water beach in Brazil.

The hotel looks beautiful from the outside, the premium rooms have a great view of the ocean, the elevators works well and have plenty of space so you don't have to wait much and the security of the hotel it's pretty good as well, 3 guards on all times. Now the cons : The breakfast food it's decent but the service always missing cups for coffee or you have to go search your own forks, the coffee not much variety, the " cappuccino " or moka that's just a chocolate milk so it's that or black coffee. For the rooms, the water pressure was great in the shower but for the toilet, it was horrible, nothing more than water will pass through. I don't know if we were unlucky or it's the floor that we stayed in but the WiFi wasn't working at all we contact the service 4 times and no matter what they did or said it was disconnecting and reconnecting every minute due to lack of signal. The roof pool looks amazing in the photos, but it's definitely deceiving in reality, the water is gross, if you touch the walls they're going to leave you with traces of green goo and the deepness of that pool it's 1 meter. Other than that Maceio it's a great place to visit if you're searching a nice quiet clean water beach in Brazil.

Staff were extremely friendly and helpful to someone who does not speak much of the native language. My room was very comfortable, impeccably clean, and the facility was well taken care of. The location was perfect for ease of access to beach, dining, shopping, connection to tour services. The rooftop pool was a nice size and well laid out to have a little personal space in a very public area.

Staff were extremely friendly and helpful to someone who does not speak much of the native language. My room was very comfortable, impeccably clean, and the facility was well taken care of. The location was perfect for ease of access to beach, dining, shopping, connection to tour services. The rooftop pool was a nice size and well laid out to have a little personal space in a very public area.

If you don't speak Portuguese, don't stay here. Nobody speaks English or Spanish and nobody is willing to help you. Hospitality is the last thing you'll find here. One of the days, nobody even came to clean the room. I had to go down every day because my keycard wouldn't work. I had to go down every other day to pick up clean towels. The WiFi only works in the room or lobby, no service at all as soon as you step outside of your room. They charged me a bed charge for having coworkers come over. What's the point of having a suite for 2 people?There are plenty of hotels near by, no need to stay here.

If you don't speak Portuguese, don't stay here. Nobody speaks English or Spanish and nobody is willing to help you. Hospitality is the last thing you'll find here. One of the days, nobody even came to clean the room. I had to go down every day because my keycard wouldn't work. I had to go down every other day to pick up clean towels. The WiFi only works in the room or lobby, no service at all as soon as you step outside of your room. They charged me a bed charge for having coworkers come over. What's the point of having a suite for 2 people?There are plenty of hotels near by, no need to stay here.

Restaurant is terrible. The property is not even close to what the pictures show.

Restaurant is terrible. The property is not even close to what the pictures show.

The overall stay was good. But the photos of the room was completely different of the room we stayed. It was okay, but a little disappointing.

The overall stay was good. But the photos of the room was completely different of the room we stayed. It was okay, but a little disappointing.

Ótima

Ótima

Lovely hotel, big comfortable rooms, good breakfast, nice staff, cool pool on the roof. Location is very good too as this is the best part of Pacujara beach in my opinion, as it's the least busy part.

Lovely hotel, big comfortable rooms, good breakfast, nice staff, cool pool on the roof. Location is very good too as this is the best part of Pacujara beach in my opinion, as it's the least busy part.

Excelent location, very clean, great service. The only minus point will go to check in/out as it took a while.

Excelent location, very clean, great service. The only minus point will go to check in/out as it took a while.

FALTOU AS PISCINAS SEREM AQUECIDAS COM GUARDA SOL NA PISCINA DE CIMA

FALTOU AS PISCINAS SEREM AQUECIDAS COM GUARDA SOL NA PISCINA DE CIMA

Nice location, very comfortable rooms. Extraordinary pool area on the roof with a gorgeous view of the beach. Elevators are not enough, lot of waiting time. Excelent breakfast (very). Tv channels only in portuguese (except CNN)

The hotel was fine and the people were wonderful. I had a 14’ table in my room which made no sense. Also the water wouldn’t get hot in the morning to take a shower

The hotel was fine and the people were wonderful. I had a 14’ table in my room which made no sense. Also the water wouldn’t get hot in the morning to take a shower

Very clean hotel. Great location. Only downside was the air conditioning was either too cold or too hot.

Very clean hotel. Great location. Only downside was the air conditioning was either too cold or too hot.

We booked this room for a three day get away recently hoping to get some rest and relaxation in a five star hotel. The location was pretty good. Staff was nice although they offered no upgrades. Paid or not paid. My issue with this hotel was actually with the sterile looking room accommodations. All white. No decorations at all and they had the feel of a hospital room. Not the kind of space you want to hangout in when in vacation. At all. On American standards the hotel would be like a $39.00 motel. I was going to say super 8 or Ramada but their rooms I think are nicer. I will say that the shower was super good. Hot and strong water pressure.

Loved the clean spacious room. Very comfortable bed, big bathroom and an awesome shower. Roof top pool is beautiful providing amazing views during the day and night.

Loved the clean spacious room. Very comfortable bed, big bathroom and an awesome shower. Roof top pool is beautiful providing amazing views during the day and night.

This hotel has gone downhill compared with four or five years ago. One of the three elevators was not working and the hotel was full, hence a very poor elevator service with many using the service staircase! The hotel now appeals to a different level of client with corridors 'full of screaming' children. Certainly appeals to younger families but as an older couple we were left disappointed. For some reason not apparent to us the restaurant was empty in the evening and given the shortage of good places to eat locally was surprising to us......finally the wi fi was very hit and miss!

This hotel has gone downhill compared with four or five years ago. One of the three elevators was not working and the hotel was full, hence a very poor elevator service with many using the service staircase! The hotel now appeals to a different level of client with corridors 'full of screaming' children. Certainly appeals to younger families but as an older couple we were left disappointed. For some reason not apparent to us the restaurant was empty in the evening and given the shortage of good places to eat locally was surprising to us......finally the wi fi was very hit and miss!

Excellent choice

Excellent choice