Great hotel

The Grand Hotel Vilnius was absolutely wonderful . Stayed here with my family for a week and every day was better than the next . The great staff , especially Kotryna who made us feel at home from the moment we checked in - what a fabulous person . The Rooms were fantastic as we had a balcony room which was very roomy . Morning breakfast was wonderful and you can not beat the location to enjoy old town . Thank You Hilton Staff and Kotryna for a fabulous stay . We will be back .

The Grand Hotel Vilnius was absolutely wonderful . Stayed here with my family for a week and every day was better than the next . The great staff , especially Kotryna who made us feel at home from the moment we checked in - what a fabulous person . The Rooms were fantastic as we had a balcony room which was very roomy . Morning breakfast was wonderful and you can not beat the location to enjoy old town . Thank You Hilton Staff and Kotryna for a fabulous stay . We will be back .

Friendliness of the staff

Friendliness of the staff

The friendliness of the staff

The friendliness of the staff

Everything was excellent including location. Especially staff members were very kind.

Everything was excellent including location. Especially staff members were very kind.

I have been a loyal customer for the past 8 years, with over 30 stays, but my recent experience at this hotel has been extremely disappointing. It seems the only thing that remains unchanged (changing owners from Kempinski to a Hilton now) is the steep pricing. Everything else has gone downhill compared to the previous hotel. 1. Cheaper Bedding: The previous hotel used Muhldorfer bedding, which was a major draw for me. The new bedding is noticeably cheaper, and the mattresses are too soft, contributing to an overall poorer experience. 2. Unwelcoming Staff: The staff is now below average and not welcoming at all. This is a stark contrast to the warm hospitality I used to receive. 3. Unpleasant Odor: The hotel now has an unpleasant odor, which is a huge downgrade from the previous hotel’s refreshing and luxurious scent. 4. Deteriorated Lobby: The lobby has transformed from a luxurious space to something completely unremarkable, which detracts from the initial impression of the hotel. 5. Cold Jacuzzi: The jacuzzi water has become colder, seemingly as a cost-saving measure. This diminishes the relaxing experience that guests look forward to. 6. Poor Breakfast: The breakfast was small with a lack of choice, a significant step down from what used to be offered. Overall, I can no longer recommend this hotel. It no longer provides a proper 5-star experience. Previously a gem,actually one of the top hotels in Vilnius after 8 years of consistent stays, I will not be returning.

I have been a loyal customer for the past 8 years, with over 30 stays, but my recent experience at this hotel has been extremely disappointing. It seems the only thing that remains unchanged (changing owners from Kempinski to a Hilton now) is the steep pricing. Everything else has gone downhill compared to the previous hotel. 1. Cheaper Bedding: The previous hotel used Muhldorfer bedding, which was a major draw for me. The new bedding is noticeably cheaper, and the mattresses are too soft, contributing to an overall poorer experience. 2. Unwelcoming Staff: The staff is now below average and not welcoming at all. This is a stark contrast to the warm hospitality I used to receive. 3. Unpleasant Odor: The hotel now has an unpleasant odor, which is a huge downgrade from the previous hotel’s refreshing and luxurious scent. 4. Deteriorated Lobby: The lobby has transformed from a luxurious space to something completely unremarkable, which detracts from the initial impression of the hotel. 5. Cold Jacuzzi: The jacuzzi water has become colder, seemingly as a cost-saving measure. This diminishes the relaxing experience that guests look forward to. 6. Poor Breakfast: The breakfast was small with a lack of choice, a significant step down from what used to be offered. Overall, I can no longer recommend this hotel. It no longer provides a proper 5-star experience. Previously a gem,actually one of the top hotels in Vilnius after 8 years of consistent stays, I will not be returning.

It lives up to its name. Great hotel.

It lives up to its name. Great hotel.

The staff were all very polite and professional. The Christmas decorations in the lobby were 1st class!

The staff were all very polite and professional. The Christmas decorations in the lobby were 1st class!

The room was perfect but the bathroom not adequate. No proper shower. Going in and out the bathtub was not safe without handles and no step up. No curtain in the tub either. Service and. Cleaning beyond the norm

The room was perfect but the bathroom not adequate. No proper shower. Going in and out the bathtub was not safe without handles and no step up. No curtain in the tub either. Service and. Cleaning beyond the norm

Location and service are the reasons to stay here. Room was very comfortable. Front desk staff and restaurant service excelled. Housecleaning has room for improvement in an upscale hotel like this. We would definitely stay again.

Location and service are the reasons to stay here. Room was very comfortable. Front desk staff and restaurant service excelled. Housecleaning has room for improvement in an upscale hotel like this. We would definitely stay again.

excellent

excellent

5 stars

5 stars

The food is very bad

The food is very bad

A great place to spend your stay in Vilnius. Centrally located, great hospitality, pleasant amenities, and attention to detail.

A great place to spend your stay in Vilnius. Centrally located, great hospitality, pleasant amenities, and attention to detail.

No 5 star service, no body helps me with luggage, the service response was too slow you need to ask so many times to get what you need. Also a wired action happed in the breakfast restaurant, fist the waiter refused to provide us a nice table even the restaurant was quite empty in a reason that the restaurant is reserved which we found after that is not true , secondly she ask us to leave before finishing our breakfast in a reason she want to clean the restaurant even there are other people and also its 5 minutes before the closing. I am un happy and disappointed

No 5 star service, no body helps me with luggage, the service response was too slow you need to ask so many times to get what you need. Also a wired action happed in the breakfast restaurant, fist the waiter refused to provide us a nice table even the restaurant was quite empty in a reason that the restaurant is reserved which we found after that is not true , secondly she ask us to leave before finishing our breakfast in a reason she want to clean the restaurant even there are other people and also its 5 minutes before the closing. I am un happy and disappointed

The view of cathedral and Gediminas hill is magical at night.

The view of cathedral and Gediminas hill is magical at night.

Outstanding hotel, staff were superb too. I really enjoyed my stay. Its the first hotel in 20 years of travelling that I seriously considered extending my stay for a few more days, but alas my schedule would not allow.