This property was extremely good, unfortunately its location was a let down. Now normally I would accept as my responsibility when making the booking, but the link on Expedia pointed to a totally different hotel in the city. Event the hotel clerk was shocked when she tried it herself. So we had a hotel far out from where we wanted to be.

This property was extremely good, unfortunately its location was a let down. Now normally I would accept as my responsibility when making the booking, but the link on Expedia pointed to a totally different hotel in the city. Event the hotel clerk was shocked when she tried it herself. So we had a hotel far out from where we wanted to be.

Enjoyed our short stay! Clean, large, and pleasant room; small but sufficiently stocked kitchenette; comfortable beds; friendly staff at the check-in counter; secure underground paid parking. Stayed here with kids. Would stay again.

Enjoyed our short stay! Clean, large, and pleasant room; small but sufficiently stocked kitchenette; comfortable beds; friendly staff at the check-in counter; secure underground paid parking. Stayed here with kids. Would stay again.

Pros big two rooms; kitchen, cutlery, fridge equipped; quiet neighbor atmosphere Cons only one-time cleaning during 7-day stay (but this is as expected)

Pros big two rooms; kitchen, cutlery, fridge equipped; quiet neighbor atmosphere Cons only one-time cleaning during 7-day stay (but this is as expected)

The staff are absolutely wonderful. Each morning while having breakfast at the ground floor restaurant the staff were always cleaning up, replenishing supplies, and always presenting smiles, and helping out people. The same calls also for the people at the front desk. They were incredibly helpful assisting with finding an ATM, a laundromat, and a shop selling small food items. When I needed something from my room or Taxi, they were happy to help and quickly responding. They were always pleasant to talk with.

The staff are absolutely wonderful. Each morning while having breakfast at the ground floor restaurant the staff were always cleaning up, replenishing supplies, and always presenting smiles, and helping out people. The same calls also for the people at the front desk. They were incredibly helpful assisting with finding an ATM, a laundromat, and a shop selling small food items. When I needed something from my room or Taxi, they were happy to help and quickly responding. They were always pleasant to talk with.

Need to add air-condition!

Need to add air-condition!

I stayed for a week for business. Located in convenient place and good access to to town via Bus or Tram. Much better to stay in north side room for quiet and cool atmosphere.

I stayed for a week for business. Located in convenient place and good access to to town via Bus or Tram. Much better to stay in north side room for quiet and cool atmosphere.

Great location. Service was excellent. Great value for your money. I would definitely book again.

There was no air conditioning in the rooms. When I realized and asked the front desk they were very rude and insisted it was my fault for not knowing. I needed to change hotels - the temperature over the next few days was >30C. They refused to refund the remaining nights. I left and contacted Hotels.com and they were able to get my refund. Air will be out for quite some time. I would not go back simply because of the way I was treated.

There was no air conditioning in the rooms. When I realized and asked the front desk they were very rude and insisted it was my fault for not knowing. I needed to change hotels - the temperature over the next few days was >30C. They refused to refund the remaining nights. I left and contacted Hotels.com and they were able to get my refund. Air will be out for quite some time. I would not go back simply because of the way I was treated.

very comfortable, very friendly staff

very comfortable, very friendly staff

Clean facility, spacious room and bathroom. Small kitchen but sufficient. Breakfast (paid separately) was great in a nice dining room. Staff were helpful and nice. It's minor, but thought that they could do better: Kitchen utensils were old and not matching.

Clean facility, spacious room and bathroom. Small kitchen but sufficient. Breakfast (paid separately) was great in a nice dining room. Staff were helpful and nice. It's minor, but thought that they could do better: Kitchen utensils were old and not matching.

Check in was smooth, the reception was helpful and communication was great. Perfect location, quiet and easily accessible to the city, there is a bus station just 200m around.

Check in was smooth, the reception was helpful and communication was great. Perfect location, quiet and easily accessible to the city, there is a bus station just 200m around.

Clear and cozy, great location and public transportation, highly recommended.

Good location walking distance from the congress center

Good location walking distance from the congress center

It was short but very good.

It was short but very good.

Bon accueil, bon service top

Bon accueil, bon service top

Stayed at Appart’ City Cite International for the Women’s World Cup week in Lyon. Upon arrival, we were under the impression that our hotel at A/C. Of course during the entire week stay and record breaking heat wave in France, our room did not have and air. It was miserably hot, and could barely sleep comfortably. After asking about the A/C situation, the receptionist became irritated and rude the duration of stay. She let us switch rooms but it was only to another room with no A/C. The lobby was the only place where there was any. We also were not aware that the hotel only allowed you one set of clean towels during the duration of your stay, unless you were there longer than 7 days! I will say that the rooms were rather clean at least. If everything was not fully booked due to the World Cup, we would have found somewhere else to stay. Luckily we were out and about 90% of our time in Lyon area. The biggest frustration besides the air was the rudeness from the day shift receptionist. No customer service etiquette what so ever. I would not stay at another Appart’City hotel after this experience.

Stayed at Appart’ City Cite International for the Women’s World Cup week in Lyon. Upon arrival, we were under the impression that our hotel at A/C. Of course during the entire week stay and record breaking heat wave in France, our room did not have and air. It was miserably hot, and could barely sleep comfortably. After asking about the A/C situation, the receptionist became irritated and rude the duration of stay. She let us switch rooms but it was only to another room with no A/C. The lobby was the only place where there was any. We also were not aware that the hotel only allowed you one set of clean towels during the duration of your stay, unless you were there longer than 7 days! I will say that the rooms were rather clean at least. If everything was not fully booked due to the World Cup, we would have found somewhere else to stay. Luckily we were out and about 90% of our time in Lyon area. The biggest frustration besides the air was the rudeness from the day shift receptionist. No customer service etiquette what so ever. I would not stay at another Appart’City hotel after this experience.

Good little apartment with large renovated bathroom, good bed and some English shows on TV. Staff very good, basic kitchenette facility but adequate. Free parking nearby if you wish to find it. Air con didn't really work. Not much to local area that we could see, but easy to get to from motorway

Good little apartment with large renovated bathroom, good bed and some English shows on TV. Staff very good, basic kitchenette facility but adequate. Free parking nearby if you wish to find it. Air con didn't really work. Not much to local area that we could see, but easy to get to from motorway