Very pleasant stay, but felt more like a b and b rather than a hotel. Breakfast was very good but basic, no youghurts or muffins and no fresh orange juice. It was great to see a fish dish being offered., and all was extremely well cooked. Would say it would be a good place to stay with a dog. In a very good location, 10 minute walk to Lyndhurst village.

Water in shower was only lukewarm, silicone sealant was all black and mouldy, grout around tiles dirty and required cleaning, but comfy bed. No evening food available after 7.30 so had to go out to eat.

Water in shower was only lukewarm, silicone sealant was all black and mouldy, grout around tiles dirty and required cleaning, but comfy bed. No evening food available after 7.30 so had to go out to eat.

The staff were friendly and helpful and assisted us with our cases. The room was large, clean and comfortable, and the en-suite too, with all amenities. The water was almost hot enough but not quite. Breakfast was okay but not great. We asked for marmalade and were given one little pot to share. I would normally expect to see a choice of cereal, fruit juice rather than squash and a selection of fruit. We went into Lyndhurst for breakfast after the first day. I would have expected to have the rooms seen to every day, mugs and glasses replaced and coffee and tea replenished, and bins emptied. Staff did provide replacement sachets if requested but he had a large collection of mugs and glasses when we left. I did feel the hotel seemed a bit tired although every attention was paid to our comfort.

The staff were friendly and helpful and assisted us with our cases. The room was large, clean and comfortable, and the en-suite too, with all amenities. The water was almost hot enough but not quite. Breakfast was okay but not great. We asked for marmalade and were given one little pot to share. I would normally expect to see a choice of cereal, fruit juice rather than squash and a selection of fruit. We went into Lyndhurst for breakfast after the first day. I would have expected to have the rooms seen to every day, mugs and glasses replaced and coffee and tea replenished, and bins emptied. Staff did provide replacement sachets if requested but he had a large collection of mugs and glasses when we left. I did feel the hotel seemed a bit tired although every attention was paid to our comfort.

We booked a last minute stay at this hotel, the staff here are warm and friendly and a credit to the hotel, our room was lovely, spotlessly clean and had the advantage of a spa bath in the en-suite bathroom. The downside was the two flights of very steep stairs to negotiate to get to the room( not a problem for myself and my daughter) but I can imagine it being quite a challenge for some, especially if you have heavy luggage with you so I would recommend that if booking here you make sure that any room allocated to you is accessible for your own personal needs. Breakfast is a cooked offering which has to be ordered the night before, there is NO orange juice, cereal, fruit or other extras that are usually on offer at other hotels we have stayed. The full English we ordered was quite small but it was tasty and well cooked (with a perfect poached egg) the staff were happy to bring us more toast when we asked. Following our stay the only negatives that we would like to mention are : The hot water wasn’t hot ! after one shower it ran out ! There was a very strong smell of weed on the landing outside of our room which penetrated into our room ( presumably from another guest ) but with no staff available on site after 10pm this wouldn’t have been noticed or addressed by the establishment. Finally, the tea/coffee making facilities are on a very low table in the room we stayed in, which made preparing drinks both tricky and messy without kneeling on the floor to do so.

We booked a last minute stay at this hotel, the staff here are warm and friendly and a credit to the hotel, our room was lovely, spotlessly clean and had the advantage of a spa bath in the en-suite bathroom. The downside was the two flights of very steep stairs to negotiate to get to the room( not a problem for myself and my daughter) but I can imagine it being quite a challenge for some, especially if you have heavy luggage with you so I would recommend that if booking here you make sure that any room allocated to you is accessible for your own personal needs. Breakfast is a cooked offering which has to be ordered the night before, there is NO orange juice, cereal, fruit or other extras that are usually on offer at other hotels we have stayed. The full English we ordered was quite small but it was tasty and well cooked (with a perfect poached egg) the staff were happy to bring us more toast when we asked. Following our stay the only negatives that we would like to mention are : The hot water wasn’t hot ! after one shower it ran out ! There was a very strong smell of weed on the landing outside of our room which penetrated into our room ( presumably from another guest ) but with no staff available on site after 10pm this wouldn’t have been noticed or addressed by the establishment. Finally, the tea/coffee making facilities are on a very low table in the room we stayed in, which made preparing drinks both tricky and messy without kneeling on the floor to do so.

Breakfast was amazing.. catered for my wife needs even though some items were not on the menu . The only issue I had was the hot water for the shower was just warm as well as the sink . The bath hot water was at ideal temperature. Shower head needs to be descaled.