Staff was friendly and helpful. Only negstive was the pub, there was one table just finishing their meal and the waitress told us that she was slammed and thst there may be a delay for our service. Decided not to wait and go get a pizza and they were out of crust. Pool was a lot of fun and room was clean.

Staff was friendly and helpful. Only negstive was the pub, there was one table just finishing their meal and the waitress told us that she was slammed and thst there may be a delay for our service. Decided not to wait and go get a pizza and they were out of crust. Pool was a lot of fun and room was clean.

Pretty nice place but issues with A/C. Arcade was very hot and humid, did not seem to have A/C running. Family had rented villas and one had broken A/C and the other did not work well. Rooms in the lodge had been updated with laminate flooring instead of carpet since we last stayed there and was nice.

i love this indoor water park it was so nice

We booked for two rooms thru Hotels.com but when we went to check in, the hotel was told one resorvation, so they only had one room. The manager, Teresa and her assistant, Hunter were very nice and helpful and got a second room ready for us. The room with the balcony was nice but the other room, was disgusting. When my brother and sister-in-law went to tuck their granddaughters in, there was curly black hair in both of the beds. They gave her clean sheets and said here, you can make the bed. Then in the morning, she went to take a shower and the tub wouldn't drain. Next we decided to go to their restaurant for breakfast just because it was convenient. There was one girl hosting, waitressing and bussing tables. We were the second table to come in and had to wait over a hour for our food which was not that good. They only offer 5 items on the menu and nun off it was that hard to make. (Pancakes, eggs with bacon and sausage and potato pancakes, breakfast quasadia, croissant sandwich, or corned beef hash which was not corned beef hash. It was hash browns with strings of corned beef laying on it.) It is really to bad because this is a beautiful place and has a lot of potential. Just needs better management.

We booked for two rooms thru Hotels.com but when we went to check in, the hotel was told one resorvation, so they only had one room. The manager, Teresa and her assistant, Hunter were very nice and helpful and got a second room ready for us. The room with the balcony was nice but the other room, was disgusting. When my brother and sister-in-law went to tuck their granddaughters in, there was curly black hair in both of the beds. They gave her clean sheets and said here, you can make the bed. Then in the morning, she went to take a shower and the tub wouldn't drain. Next we decided to go to their restaurant for breakfast just because it was convenient. There was one girl hosting, waitressing and bussing tables. We were the second table to come in and had to wait over a hour for our food which was not that good. They only offer 5 items on the menu and nun off it was that hard to make. (Pancakes, eggs with bacon and sausage and potato pancakes, breakfast quasadia, croissant sandwich, or corned beef hash which was not corned beef hash. It was hash browns with strings of corned beef laying on it.) It is really to bad because this is a beautiful place and has a lot of potential. Just needs better management.

Nice that the rooms have been updated but cleaning could be better so we dont find clumps of dark hairs below the sink when were both blondes. The i door/ourdoor hot tub was disgusting with dirt all along the floor. The ourside jets did not work. Clearly the tile and rock areas that are missing or cracked need to be replaced. Great service at the front desk and pub.

Nice that the rooms have been updated but cleaning could be better so we dont find clumps of dark hairs below the sink when were both blondes. The i door/ourdoor hot tub was disgusting with dirt all along the floor. The ourside jets did not work. Clearly the tile and rock areas that are missing or cracked need to be replaced. Great service at the front desk and pub.