The service was great — everyone was helpful and kind. The infrastructure was not so good! The tv didn’t work and remained stuck on one cable channel… and the shower was VeRY difficult to operate (had to call maintenance to turn the nozzle for the shower)… I’m gen x — not an old woman — and I’ve never been unable to turn on a shower without help in a hotel before.

The service was great — everyone was helpful and kind. The infrastructure was not so good! The tv didn’t work and remained stuck on one cable channel… and the shower was VeRY difficult to operate (had to call maintenance to turn the nozzle for the shower)… I’m gen x — not an old woman — and I’ve never been unable to turn on a shower without help in a hotel before.

The property is undergoing some construction at this time. Convenient to Harvard square and room was small and nice.

Elegant feel and very comfort bed. Our room was very small with no room for opening luggage. The staff was very helpful, particularly Ryan. So nice to have espresso and bottled water available all the time.

Elegant feel and very comfort bed. Our room was very small with no room for opening luggage. The staff was very helpful, particularly Ryan. So nice to have espresso and bottled water available all the time.

Great

Great

The flight was delayed, so I was able to check in at almost midnight. The hotel was under construction, so it was very uncomfortable, and when I entered the room, there was a bad smell, hair on the carpet and in the bathroom, and countless stains on the floor, so I went back down and rang the front desk bell, but since it was too late, no one came out, so I just slept that day. The next day, I had a conference early, so I left, and when I came back to the hotel during lunch, I explained the situation, and the staff offered me a discount and a late checkout. My son suddenly got a fever and was sick, so I didn't want to move to another room or hotel so I just accepted and decided to stay one more day. The next day, they said there was no note on the checkout, so I couldn't get a discount or a late checkout, and even though it was clearly the staff's mistake, they were very rude to me. I felt like I was being discriminated against. Before coming to Boston, I traveled to 10 countries in Europe and 5 cities in the US in two months, and this was the dirtiest, most unfriendly, and most uncomfortable hotel I've ever stayed at in my life. I don't know how such a dirty hotel can get 9.0 reviews, and most importantly, the staff is so rude and unfriendly, this is the first time I've ever seen such a hotel. I hope no one ever stays in this hotel again.