Good view

I was taken aback to discover a water leakage issue during my recent stay at a Hilton property, as such occurrences have been quite rare in my previous experiences. The persistent dripping of water resulted in an untidy and unusable bathroom, which was certainly disappointing. The hotel’s customer service team did attempt to address the situation by offering to relocate me to another room. However, I was not entirely satisfied with the alternative they provided, as the replacement room was situated on a lower floor and had a smaller activity area. Overall, I must admit that this experience fell short of the impeccable standards I have come to associate with Hilton. As a loyal patron, I had expected a seamless and enjoyable stay, and unfortunately, this particular visit did not meet those expectations.

I was taken aback to discover a water leakage issue during my recent stay at a Hilton property, as such occurrences have been quite rare in my previous experiences. The persistent dripping of water resulted in an untidy and unusable bathroom, which was certainly disappointing. The hotel’s customer service team did attempt to address the situation by offering to relocate me to another room. However, I was not entirely satisfied with the alternative they provided, as the replacement room was situated on a lower floor and had a smaller activity area. Overall, I must admit that this experience fell short of the impeccable standards I have come to associate with Hilton. As a loyal patron, I had expected a seamless and enjoyable stay, and unfortunately, this particular visit did not meet those expectations.

Hilton Nanjing Riverside has an amazing view of the river with a decent sized balcony to enjoy. Love it!

Hilton Nanjing Riverside has an amazing view of the river with a decent sized balcony to enjoy. Love it!

Excellent river view that’s second to none. I extended my stay a couple of times, and the front desk was very helpful.

Excellent river view that’s second to none. I extended my stay a couple of times, and the front desk was very helpful.

the hotel looks run-down, suprising it still has the Hilton brand. Otherwise its a Chinese 4star at best.

the hotel looks run-down, suprising it still has the Hilton brand. Otherwise its a Chinese 4star at best.

Spacious room with great view of Yangtze River. Very nice service, though of high occupancy with many travellers in this period of time.

Spacious room with great view of Yangtze River. Very nice service, though of high occupancy with many travellers in this period of time.

Very good hotel with spacious rooms and nice restaurants. Wish the spa facility could be a bit more professional as it was closed to guests the whole time while we were there and the staff members for that facility were not too welcoming either when answering our queries.

Very good hotel with spacious rooms and nice restaurants. Wish the spa facility could be a bit more professional as it was closed to guests the whole time while we were there and the staff members for that facility were not too welcoming either when answering our queries.

really nice hotel with reasonable price. Brand new and the riverside view was amazing. really recommend

really nice hotel with reasonable price. Brand new and the riverside view was amazing. really recommend

How do I begin. Whether it’s Billy at the front desk, Helen getting your taxis, or the gal taking your laundry in the morning, the service at this hotel is amazing. Billy wrote down all the terms we would need such as hello, thank you, goodbye, I need a taxi, etc. with the English translation into Mandarin. In addition, he practiced them with us and made sure we knew what we needed to get around. He personally made this day most enjoyable. Helen out on the curb was always cheerful with a big smile on her face and made sure a taxi always available. We have been all around the world, and the service at this hotel was top three. Do yourself a favor when you’re in Nanjing and make the Hilton Riverside a priority to stay. The hotel itself was typical Hilton, topline, comfortable and clean. It was a nice area and seemed easily accessible. Taxis are cheap in China. Keep up the work NHR and thanks again Billy.

How do I begin. Whether it’s Billy at the front desk, Helen getting your taxis, or the gal taking your laundry in the morning, the service at this hotel is amazing. Billy wrote down all the terms we would need such as hello, thank you, goodbye, I need a taxi, etc. with the English translation into Mandarin. In addition, he practiced them with us and made sure we knew what we needed to get around. He personally made this day most enjoyable. Helen out on the curb was always cheerful with a big smile on her face and made sure a taxi always available. We have been all around the world, and the service at this hotel was top three. Do yourself a favor when you’re in Nanjing and make the Hilton Riverside a priority to stay. The hotel itself was typical Hilton, topline, comfortable and clean. It was a nice area and seemed easily accessible. Taxis are cheap in China. Keep up the work NHR and thanks again Billy.

The views were extremely good. However the staff were not helpful and at times provided incorrect guidance. Very low level of English communication skill

The views were extremely good. However the staff were not helpful and at times provided incorrect guidance. Very low level of English communication skill

Laundry Services Sucks, receptionist was an intern and she did not know anything took a long time to check us out. There was a lot of noise on the floor that we were in, apparently because of the wedding guest that booked a room next to ours

Laundry Services Sucks, receptionist was an intern and she did not know anything took a long time to check us out. There was a lot of noise on the floor that we were in, apparently because of the wedding guest that booked a room next to ours

River view was great and facilities had good conditions

River view was great and facilities had good conditions

The Riverside Hilton has superb river view and is certainly a cut above the normal in China. The rooms are well appointed and maintained. I only stayed one night but would definitely use this hotel again.

The Riverside Hilton has superb river view and is certainly a cut above the normal in China. The rooms are well appointed and maintained. I only stayed one night but would definitely use this hotel again.

food is good

food is good

Understaffed, the breakfast buffet was poorly managed and had no few for hours as hundreds of guests were managed by maybe 5 cook staff, completely useless buffet for a so called 4 star hotel. Room was decent but thin celling and walls mean you hear your neighbors stomping around and TV blaring.

Understaffed, the breakfast buffet was poorly managed and had no few for hours as hundreds of guests were managed by maybe 5 cook staff, completely useless buffet for a so called 4 star hotel. Room was decent but thin celling and walls mean you hear your neighbors stomping around and TV blaring.