Loved this place, it was so comfy and plush, the location was fantastic.

Loved this place, it was so comfy and plush, the location was fantastic.

The location within Placencia Village is perfect. The resort is on a beautiful beach and our ocean front room had a great view. The room was clean and the staff was friendly. The security guard made us feel very comfortable.

The location within Placencia Village is perfect. The resort is on a beautiful beach and our ocean front room had a great view. The room was clean and the staff was friendly. The security guard made us feel very comfortable.

We were really excited to stay here based on the pictures and description. Then we arrived. They did not and would not give us the room type we’d booked, and made no attempt to resolve or provide any customer service. Instead the reception was defensive and unempathetic. The room was generally good- with many scratches, dents, cracks, wear, etc though each fairly small. The door to the connecting room had a see-through crack so fortunately other guests weren’t in it! Despite that unit being empty, the AC was left on full blast for nearly a week. What a waste! Yes they have bikes, but they’re in poor condition (chain needs grease, tires nearly flat) and no one in the reception seemed to know or care to fix, let alone be proactive & knowledgeable enough to check when presenting bikes and give working ones. The units are right on the Placencia sidewalk which is convenient- and loud until past midnight. They don’t even bother picking up the trash on their beach. Decent hotel masquerading as a resort. Wouldn’t stay there again- visited multiple better places around town.

We were really excited to stay here based on the pictures and description. Then we arrived. They did not and would not give us the room type we’d booked, and made no attempt to resolve or provide any customer service. Instead the reception was defensive and unempathetic. The room was generally good- with many scratches, dents, cracks, wear, etc though each fairly small. The door to the connecting room had a see-through crack so fortunately other guests weren’t in it! Despite that unit being empty, the AC was left on full blast for nearly a week. What a waste! Yes they have bikes, but they’re in poor condition (chain needs grease, tires nearly flat) and no one in the reception seemed to know or care to fix, let alone be proactive & knowledgeable enough to check when presenting bikes and give working ones. The units are right on the Placencia sidewalk which is convenient- and loud until past midnight. They don’t even bother picking up the trash on their beach. Decent hotel masquerading as a resort. Wouldn’t stay there again- visited multiple better places around town.

I liked the location. Staff was excellent. My biggest complaint is that they desperately needed to clean their beachfront. Lots of bottlecaps and plastics.

I liked the location. Staff was excellent. My biggest complaint is that they desperately needed to clean their beachfront. Lots of bottlecaps and plastics.

It was great will definitely stay there again on my next visit

It was great will definitely stay there again on my next visit

We stayed in a large clean room and location was great. Maybe we got off on the wrong foot but staff wasn’t most responsive…room got pretty sandy and low in supplies after a couple of days

We stayed in a large clean room and location was great. Maybe we got off on the wrong foot but staff wasn’t most responsive…room got pretty sandy and low in supplies after a couple of days

Genial

Genial

It was a 3 star hotel. No phone in the room. No net in the windows or open the windows and let the lizards into your room. Extremely high rate for a maximum 3 star hotel

It was a 3 star hotel. No phone in the room. No net in the windows or open the windows and let the lizards into your room. Extremely high rate for a maximum 3 star hotel

While the reception area left a bit to be desired, our actual unit was spacious and recently updated with full kitchen, large living area and a large bedroom/bathroom. We also had 2 balconies which was really nice. Location in town was good too, with the ability to walk to numerous restaurants and activities.

While the reception area left a bit to be desired, our actual unit was spacious and recently updated with full kitchen, large living area and a large bedroom/bathroom. We also had 2 balconies which was really nice. Location in town was good too, with the ability to walk to numerous restaurants and activities.

It was right on the beach and convenient to everything!

Decent location with a nice room. Second and last time to stay here. The management is local and the rules are predatory. They have 30 minute check in policy where if you don’t let them know there is a problem in 30 minutes it doesn’t exist. WiFi didn’t work on either of my two stays and I was not given maid service in either stay. I did get a little ink in a pillow case and I was charged $50 after checkout.

Decent location with a nice room. Second and last time to stay here. The management is local and the rules are predatory. They have 30 minute check in policy where if you don’t let them know there is a problem in 30 minutes it doesn’t exist. WiFi didn’t work on either of my two stays and I was not given maid service in either stay. I did get a little ink in a pillow case and I was charged $50 after checkout.

Absolutely Amazing! Had everything we needed! Already booked another stay! Brisa thank you for making my trip home carefree, looking forward to staying with you again.

Beautiful location and interior. Surprisingly quiet. We went through Expedia, who did not pass along that we had 6 people, so they didn't have a bed ready for the last two people. They made it sound like our fault but got a pullout couch. They said they had only couch pillows and all pillow cases were in the laundry and we should expect more than that. Not such great customer service. Beware of the Wifi instructions; they had a mis-spelling.

Beautiful location and interior. Surprisingly quiet. We went through Expedia, who did not pass along that we had 6 people, so they didn't have a bed ready for the last two people. They made it sound like our fault but got a pullout couch. They said they had only couch pillows and all pillow cases were in the laundry and we should expect more than that. Not such great customer service. Beware of the Wifi instructions; they had a mis-spelling.

Property right on the beach was perfect

Property right on the beach was perfect

Kiyla is the best helped us before the stay and during. We left some water bottles and they even tried to catch us before we got too far but we decided not to go back for them. Thanks guys!

Kiyla is the best helped us before the stay and during. We left some water bottles and they even tried to catch us before we got too far but we decided not to go back for them. Thanks guys!

2 bedroom suite, large with kitchen. Clean, nice. Excellent view of beach from balcony. Easy walk to restaurants, bars, and shopping

2 bedroom suite, large with kitchen. Clean, nice. Excellent view of beach from balcony. Easy walk to restaurants, bars, and shopping

Nice, with a great view of the ocean! Bertha was really sweet and helpful! The property was clean, but you can tell that the previous guests haven’t always taken pride in taking care of it, as there was obvious wear and tear…holes in some walls and some scrapes. Also, the couch needed to be spot cleaned really badly and our bedspread had some really bad stains in it, and could use a good bleaching. These are things that are easily fixable by management, and are things that as a paying customer, I will definitely write a review about. You can tell that at one point, this place used to be really really nice. Overall, my kids had a great time, which is all that really matters!

Nice, with a great view of the ocean! Bertha was really sweet and helpful! The property was clean, but you can tell that the previous guests haven’t always taken pride in taking care of it, as there was obvious wear and tear…holes in some walls and some scrapes. Also, the couch needed to be spot cleaned really badly and our bedspread had some really bad stains in it, and could use a good bleaching. These are things that are easily fixable by management, and are things that as a paying customer, I will definitely write a review about. You can tell that at one point, this place used to be really really nice. Overall, my kids had a great time, which is all that really matters!