This experience has been a nightmare: everything was handled by poor automatic messaging systems and offshore teams, making the process a nightmare. Absolutely no possibilities on site to talk to someone that could help us. Location of the hotel is perfect, however extremely old and poorly maintained. -Since the booking, I had to send multiple times lists of guests, check-in/out times, deposit CC info, with no confirmation of receipt, making the process stressful - Had asynchronous email conversations with at least 7 different team members - Early check in request was granted months before the trip date, and did not happen - Late check out request was granted months before the trip date, and did not happen (house cleaning crew coming in 2 min after check out time - Extremely old looking and poorly maintained suite: holes on walls, stains every where, leaking showers. - One bed was missing - After 2 hours on the phone + chat + emails + conversations with the building reception and security, no solution was provided. Offshore customer service over the phone was terrible. Relocation team over the phone was terrible - The unit was privately owned, and rented through hotel.com. The building management had no way to support us - Dirty towels, dirty mattresses, not enough comforters for each bed - No spa services -Jacuzzi was filthy When contacted after the stay, I was accused of extortion. Worst booking experience ever.

This experience has been a nightmare: everything was handled by poor automatic messaging systems and offshore teams, making the process a nightmare. Absolutely no possibilities on site to talk to someone that could help us. Location of the hotel is perfect, however extremely old and poorly maintained. -Since the booking, I had to send multiple times lists of guests, check-in/out times, deposit CC info, with no confirmation of receipt, making the process stressful - Had asynchronous email conversations with at least 7 different team members - Early check in request was granted months before the trip date, and did not happen - Late check out request was granted months before the trip date, and did not happen (house cleaning crew coming in 2 min after check out time - Extremely old looking and poorly maintained suite: holes on walls, stains every where, leaking showers. - One bed was missing - After 2 hours on the phone + chat + emails + conversations with the building reception and security, no solution was provided. Offshore customer service over the phone was terrible. Relocation team over the phone was terrible - The unit was privately owned, and rented through hotel.com. The building management had no way to support us - Dirty towels, dirty mattresses, not enough comforters for each bed - No spa services -Jacuzzi was filthy When contacted after the stay, I was accused of extortion. Worst booking experience ever.

This location was very convenient. Was quiet, safe and clean. We had no problems and enjoyed our stay. Plenty of room for 5 party girls ;)

This location was very convenient. Was quiet, safe and clean. We had no problems and enjoyed our stay. Plenty of room for 5 party girls ;)

We had a great stay. Each room was spacious and clean. The two bathrooms really came in handy with so many people. And having a full fridge to store leftovers and drinks were perfect. The walk to the Cosmopolitan casino took about 7-10 minutes and the entrance to the Jockey Club elevators were pretty far from the front of the Cosmopolitan. We recommend asking the taxi driver or Uber driver to drop you off at the second entrance to the Jockey Club that’s just a bit further down. But we always felt super safe walking back to our room and the walk back (either outside or inside) was very well lit at all times. I would stay here again. In fact I’ll check this room first when I come back to Vegas. Also get the towel service. The owners are super friendly and drop off the towels themselves.

We had a great stay. Each room was spacious and clean. The two bathrooms really came in handy with so many people. And having a full fridge to store leftovers and drinks were perfect. The walk to the Cosmopolitan casino took about 7-10 minutes and the entrance to the Jockey Club elevators were pretty far from the front of the Cosmopolitan. We recommend asking the taxi driver or Uber driver to drop you off at the second entrance to the Jockey Club that’s just a bit further down. But we always felt super safe walking back to our room and the walk back (either outside or inside) was very well lit at all times. I would stay here again. In fact I’ll check this room first when I come back to Vegas. Also get the towel service. The owners are super friendly and drop off the towels themselves.

Nice place on the strip where you feel your not on the strip.

Nice place on the strip where you feel your not on the strip.

Did the job perfectly, great location right in the heart of all the fun

Did the job perfectly, great location right in the heart of all the fun