Property was clean. Staff seemed unwilling to help and rude. Television in room did not work. Room did not have basic items like toilet paper and wash clothes.

Nothing

Excellent customer service

Excellent customer service

The room had a smell to it, the linen was damp I had to ask for a blanket that was dry and my daughter had to use her blankets out the car. The headboard and the desk chair were filthy. Our toilet didn’t flush when I went to go tell the front desk she was rude and told me there’s no other room and maintenance wouldn’t be in until the morning. I asked for a plunger she still had an attitude then another worker came and told me she would bring one to the room. Overall experience was bad from the arrival to departure from the cleanliness of the property to the issues with my room as well as the rude staff member wouldn’t tell anyone to go to this hotel.

The room had a smell to it, the linen was damp I had to ask for a blanket that was dry and my daughter had to use her blankets out the car. The headboard and the desk chair were filthy. Our toilet didn’t flush when I went to go tell the front desk she was rude and told me there’s no other room and maintenance wouldn’t be in until the morning. I asked for a plunger she still had an attitude then another worker came and told me she would bring one to the room. Overall experience was bad from the arrival to departure from the cleanliness of the property to the issues with my room as well as the rude staff member wouldn’t tell anyone to go to this hotel.

Everything was nice!

Everything was nice!

Dirty, molded walls, mildew smell, bugs in rooms

Dirty, molded walls, mildew smell, bugs in rooms

There were no towels what so ever in my room. The tub did not drain at all. The walls were covered in black mold. The staff were EXTREMELY unfriendly or helpful. The staff acted as if I was a burden to them.

There were no towels what so ever in my room. The tub did not drain at all. The walls were covered in black mold. The staff were EXTREMELY unfriendly or helpful. The staff acted as if I was a burden to them.

Very dirty no towels available place under construction

Property was not clean, ac barely worked, still have not received my deposit back.

Very dirty no towels available place under construction

Property was not clean, ac barely worked, still have not received my deposit back.

The hotel seems have deteriorated a lot, is no longer that nice and money worth hotel i stayed at over a year ago. The room had unplaster and unfinished wallls, water leak stains, damage curtains, despite of hanging the privacy sign on the door the housekeeper still went into my room. No towels in the rooms when i arrived but i was told my room was ready. Honestly I was dissapointed of my stay at Best Western New Orleans East.

The hotel seems have deteriorated a lot, is no longer that nice and money worth hotel i stayed at over a year ago. The room had unplaster and unfinished wallls, water leak stains, damage curtains, despite of hanging the privacy sign on the door the housekeeper still went into my room. No towels in the rooms when i arrived but i was told my room was ready. Honestly I was dissapointed of my stay at Best Western New Orleans East.

They didnt have enough towels. Breakfast times were not as posted and very limited. Pool was a dirty color. Most staff were nice and professional but others lacked both.

They didnt have enough towels. Breakfast times were not as posted and very limited. Pool was a dirty color. Most staff were nice and professional but others lacked both.

Room was old. Needs an update bad! The room had no towels and then house keeping came around we didn’t think the person actually worked at the hotel. She was on her phone and had regular clothes on. When I told her we needed towels I waited 3 hours still no towels. My husband had to go downstairs and remind them. When the staff came back she said “Mybad I forgot.” We wanted to shower so we could start our day and you forgot. You can just tell the staff do whatever they want and don’t put a lot of effort into their work ethic. Didn’t have breakfast. We were busy getting sleep finally after hearing the one working elevator go off a million times through the night. Everytime the air turned off the room got extremely humid and the hallways felt like we were outside. Our last night while we were packing we saw a huge roach and had to shake our clothes that night and the morning of checkout. Will not come back. The price was definitely not worth it

Room was old. Needs an update bad! The room had no towels and then house keeping came around we didn’t think the person actually worked at the hotel. She was on her phone and had regular clothes on. When I told her we needed towels I waited 3 hours still no towels. My husband had to go downstairs and remind them. When the staff came back she said “Mybad I forgot.” We wanted to shower so we could start our day and you forgot. You can just tell the staff do whatever they want and don’t put a lot of effort into their work ethic. Didn’t have breakfast. We were busy getting sleep finally after hearing the one working elevator go off a million times through the night. Everytime the air turned off the room got extremely humid and the hallways felt like we were outside. Our last night while we were packing we saw a huge roach and had to shake our clothes that night and the morning of checkout. Will not come back. The price was definitely not worth it

Everyone was overall nice, but definitely unorganized and not as clean. Shower curtains were BROWN at the bottom and bathtub was dirty. After checking in, about an hour later, staff came to put pillow cases on our pillows because they forgotten/didn’t know someone checked in. We also checked in about an hour after checkin time.

Everyone was overall nice, but definitely unorganized and not as clean. Shower curtains were BROWN at the bottom and bathtub was dirty. After checking in, about an hour later, staff came to put pillow cases on our pillows because they forgotten/didn’t know someone checked in. We also checked in about an hour after checkin time.

Housekeeping was horrible. Front desk was not Present at all times you had to stand in the line when there was nobody at the desk. Continental breakfast was not served every day due to staff not coming in. Hotel water leaks in it with mold, coming off the elevator

Housekeeping was horrible. Front desk was not Present at all times you had to stand in the line when there was nobody at the desk. Continental breakfast was not served every day due to staff not coming in. Hotel water leaks in it with mold, coming off the elevator

Elevator broken, dirty carpet, no towels. Grounds unkept. Grass half way cut. I did enjoy being out by the pool. Will never stay again. Oh I forgot the AC was out in all the community areas for our first 24 hours.

Elevator broken, dirty carpet, no towels. Grounds unkept. Grass half way cut. I did enjoy being out by the pool. Will never stay again. Oh I forgot the AC was out in all the community areas for our first 24 hours.

The lobby did not have A/C working. Our room was missing a minifridge and trash can. The A/C in the room was fantastic thankfully but the hallways were dirty. It looked as if some repaira were made and the workers did not clean up after. The breakfast had a good variety. The front staff worker was nice but he said he could not help because he was the only one there.

The lobby did not have A/C working. Our room was missing a minifridge and trash can. The A/C in the room was fantastic thankfully but the hallways were dirty. It looked as if some repaira were made and the workers did not clean up after. The breakfast had a good variety. The front staff worker was nice but he said he could not help because he was the only one there.

It was disgustingly dirty there was dog poop in the hallway, the time were so dirty and smelled awful filled with mold and mildew, i took photos.

It was disgustingly dirty there was dog poop in the hallway, the time were so dirty and smelled awful filled with mold and mildew, i took photos.