Everything is good

Very nice and I clean, friendly and professional staff food quality in all of the restaurants is excellent, good price for a very nice property. Overall 10 out of 10.

Very nice and I clean, friendly and professional staff food quality in all of the restaurants is excellent, good price for a very nice property. Overall 10 out of 10.

Friendly and very professional staff, place is clean all around the property, adult pool area is great.

Friendly and very professional staff, place is clean all around the property, adult pool area is great.

A

A

Could be a better hotel: Their dinning options are few, and not every restaurant is opened everyday. Those opened are pricey for the quality of the food. Juices are not squeezed but from a can. Gross. The temperature inside the climatized areas is freezing cold, thus its impossible to stay there when the outfit wore is for a 35C hot weather... as its outdoors. But the lobby bar us not climatized, so unconfortable to be in.

Could be a better hotel: Their dinning options are few, and not every restaurant is opened everyday. Those opened are pricey for the quality of the food. Juices are not squeezed but from a can. Gross. The temperature inside the climatized areas is freezing cold, thus its impossible to stay there when the outfit wore is for a 35C hot weather... as its outdoors. But the lobby bar us not climatized, so unconfortable to be in.

10

10

need to replace old equipment

need to replace old equipment

Close to airport and concert venue

Close to airport and concert venue

Most restaurants were closed. It wasn’t worth the all inclusive food. Service was not good either. Will not stay here again.

Most restaurants were closed. It wasn’t worth the all inclusive food. Service was not good either. Will not stay here again.

Not at all

Not at all

I like the club the playa.

I like the club the playa.

Stay away from this hotel they make extra charge for valet parking and I arrive in taxi also they charge for Wi-Fi when they advertise as a free room humid employee rude never again I stay there

Stay away from this hotel they make extra charge for valet parking and I arrive in taxi also they charge for Wi-Fi when they advertise as a free room humid employee rude never again I stay there

Is clean and a lot space

Is clean and a lot space

The property is huge & nice. They do not give you a map or tell you where things are. It was pretty hard trying to find things. Adult pool is on the other side of the hotel, building 1. There is no food there. Bartenders were friendly and fun. Pool is very boring! Meant for old people who want zero noise. Even the music at max volume is very low. The resort feels sad, not fun! We paid for all inclusive. IT IS NOT WORTH IT. Food is limited, we had to walk to the other side of the resort to the family pools for food, than back. I wanted water, I asked the front desk & they said I had to dial 0 from my room for it. Why would I pay 200 pesos for water to be delivered? That’s stupid! I paid $160 and I can’t get a bottled water without paying for room service to bring it to me? We went for breakfast on checkout day. We had to wait until 7 am to eat. We needed to leave at 7:30. no food until 7am. The most annoying thing is they want you to sign a bill after everything, even when you paid for all inclusive. We got tired of waiting for the bill and learned to just leave, don’t worry they come running then. They act like I’m leaving without paying! Worse all inclusive we have been too. Our room was Huge and nice. Too many buttons for lights, like 15-20. Our bed had sand in it & we had not gotten into bed yet. Blood stain on sheets. It was not old blood. It was still red! Taxi to airport took 30 min for pickup.

The property is huge & nice. They do not give you a map or tell you where things are. It was pretty hard trying to find things. Adult pool is on the other side of the hotel, building 1. There is no food there. Bartenders were friendly and fun. Pool is very boring! Meant for old people who want zero noise. Even the music at max volume is very low. The resort feels sad, not fun! We paid for all inclusive. IT IS NOT WORTH IT. Food is limited, we had to walk to the other side of the resort to the family pools for food, than back. I wanted water, I asked the front desk & they said I had to dial 0 from my room for it. Why would I pay 200 pesos for water to be delivered? That’s stupid! I paid $160 and I can’t get a bottled water without paying for room service to bring it to me? We went for breakfast on checkout day. We had to wait until 7 am to eat. We needed to leave at 7:30. no food until 7am. The most annoying thing is they want you to sign a bill after everything, even when you paid for all inclusive. We got tired of waiting for the bill and learned to just leave, don’t worry they come running then. They act like I’m leaving without paying! Worse all inclusive we have been too. Our room was Huge and nice. Too many buttons for lights, like 15-20. Our bed had sand in it & we had not gotten into bed yet. Blood stain on sheets. It was not old blood. It was still red! Taxi to airport took 30 min for pickup.

Hola

Hola

From the check-in to the amenities, everything was superb.