For the price, I must say I expected a little more. Rooms were nice and tidy with a great view but lacked storage options. We knew that the room was going to be small, but we struggled to even open our suitcases on the floor - we had to put them on the bed. The breakfast was ok but lacked finesse. The options were quite few which I normally like, as long as the overall quality is good - but I definitely had higher expectations. I would have loved to see a barista, eggs cooked-to-order, more vegetables and fruit options (now it was more or less just whole tomatoes and bananas in a bowl). The three cereal options was straight out of the box - a homemade granola would’ve been nice. Also, the machine coffee was undrinkable. We had to get our coffee from a nearby café. Service was good apart from some awkward moments when the hotel manager at two separate times asked us to rate our experience at the hotel, and whether we’d give them “a 9 or a 10”. It felt a little invasive and unprofessional.

For the price, I must say I expected a little more. Rooms were nice and tidy with a great view but lacked storage options. We knew that the room was going to be small, but we struggled to even open our suitcases on the floor - we had to put them on the bed. The breakfast was ok but lacked finesse. The options were quite few which I normally like, as long as the overall quality is good - but I definitely had higher expectations. I would have loved to see a barista, eggs cooked-to-order, more vegetables and fruit options (now it was more or less just whole tomatoes and bananas in a bowl). The three cereal options was straight out of the box - a homemade granola would’ve been nice. Also, the machine coffee was undrinkable. We had to get our coffee from a nearby café. Service was good apart from some awkward moments when the hotel manager at two separate times asked us to rate our experience at the hotel, and whether we’d give them “a 9 or a 10”. It felt a little invasive and unprofessional.

Altogether a very nice hotel, in a very convenient position. If arriving by car, it can be a little tricky to navigate to somewhere close enough to the hotel to unload your luggage, however, the location of the hotel is excellent for exploring Biarritz

Altogether a very nice hotel, in a very convenient position. If arriving by car, it can be a little tricky to navigate to somewhere close enough to the hotel to unload your luggage, however, the location of the hotel is excellent for exploring Biarritz

Dirty and smelled very bad

Dirty and smelled very bad

Ideal position, such friendly staff

Perfect location and staff so helpful

Perfect location and staff so helpful

Room was great and the staff was so very friendly and helpful. Highly recommend!

Room was great and the staff was so very friendly and helpful. Highly recommend!

Pleasant

Pleasant

The staff were incredibly helpful, generous and thoughtful, they made our stay a positive experience. The hotel is in a great location for a brief stay in Biarritz. Our rooom was at the front of the hotel and we stayed at the hotel over a public holiday weekend so it was a little noisy in the evenings. We both found the bed was a little too soft. But the staff really made our stay enjoyable.

The staff were incredibly helpful, generous and thoughtful, they made our stay a positive experience. The hotel is in a great location for a brief stay in Biarritz. Our rooom was at the front of the hotel and we stayed at the hotel over a public holiday weekend so it was a little noisy in the evenings. We both found the bed was a little too soft. But the staff really made our stay enjoyable.

Hotel correct.

Hotel correct.

Nice location close to little warm beach

Nice location close to little warm beach

Great stay. Very nice staff.

Great stay. Very nice staff.

Very helpful staff. We had a problem with our luggage being broken so the manager took it upon himself to drive to the local airport in order to speak directly to someone that could help us resolve the issue. Everyone has been very friendly making us feel at home. They hosted a “happy hour” with free tapas and drinks. Great location along the beach.

This hotel is centrally located and perfect for our short time in Biarritz. Sylvan greeted us and was our only contact during our stay. From our welcome drink and helpful restaurant recommendations along with friendly manner, we would definitely recommend this hotel.

This hotel is centrally located and perfect for our short time in Biarritz. Sylvan greeted us and was our only contact during our stay. From our welcome drink and helpful restaurant recommendations along with friendly manner, we would definitely recommend this hotel.

Pretty disappointing. Room smelled very moldy and left the next morning not feeling very well. Worried we got sick from inhaling whatever was in the room. One water bottle in fridge was also open and half drunk. Gorgeous location and really kind staff, but hotel was pretty expensive and not worth the price given the conditions.

Pretty disappointing. Room smelled very moldy and left the next morning not feeling very well. Worried we got sick from inhaling whatever was in the room. One water bottle in fridge was also open and half drunk. Gorgeous location and really kind staff, but hotel was pretty expensive and not worth the price given the conditions.

Absolutely the best customer service! Front desk manager Juliet helped us with parking and even helped us carry our bags to the hotel

Absolutely the best customer service! Front desk manager Juliet helped us with parking and even helped us carry our bags to the hotel

Average if it were a 3 star hotel

Average if it were a 3 star hotel

Our second visit to this hotel. The location is brilliant, the staff friendly and helpful. Our first visit in July was super, so we decided to come back in September - a disappointment! The room we were given this time was so small that one of us had to go into the bathroom when the other wanted access to the wardrobe! Open the door and jump into bed was the motto! Surely not acceptable for a 4star hotel and for guests which are staying for 8 days

Our second visit to this hotel. The location is brilliant, the staff friendly and helpful. Our first visit in July was super, so we decided to come back in September - a disappointment! The room we were given this time was so small that one of us had to go into the bathroom when the other wanted access to the wardrobe! Open the door and jump into bed was the motto! Surely not acceptable for a 4star hotel and for guests which are staying for 8 days