Rooms were very small for 4 Adults and the room was not cleaned for the duration we were there

Rooms were very small for 4 Adults and the room was not cleaned for the duration we were there

Despite arriving at 2.30pm we were told our room wasn’t ready. After hanging around for a bit, we were given a room at the back of the building. Dissatisfactory to say the least. We’re a couple and made it known we wanted a double yet were given a twin bed. When we complained they just put the beds together. The room is absolutely tiny unlike the pics. The fridge didn’t work, even if it did I still wouldn’t have used it as it reeked. The tv channels didn’t work, but again even if it did, there is just the one plug socket so you’d have to choose between using the tv or fridge. The telephone wasn’t connected. The view from the balcony was a junkyard. The bathroom was in a shoddy state, generally unkempt, dirty mirror, towels had blonde hair on them. Toiletries provided were a small soap bar, and 2 half used small bottles of shampoo. Curtains were ripped. Difficult to get a comfortable nights sleep as the walls are so thin and everything from neighbouring rooms can be heard. cleaners forgot to replace our towels after cleaning, with no working phone in the room we had to keep going up and down the stairs to speak to reception. It advertises wifi- this is a blatant lie. Wifi only works in the lobby and not the rooms. We made manager aware of the issues we had, he came up and acted surprised about the state of the room, said he’d sort the problems we had, other than putting the beds together and offering a free evening meal on the first day (which didn’t cut it) he did nothing.

Despite arriving at 2.30pm we were told our room wasn’t ready. After hanging around for a bit, we were given a room at the back of the building. Dissatisfactory to say the least. We’re a couple and made it known we wanted a double yet were given a twin bed. When we complained they just put the beds together. The room is absolutely tiny unlike the pics. The fridge didn’t work, even if it did I still wouldn’t have used it as it reeked. The tv channels didn’t work, but again even if it did, there is just the one plug socket so you’d have to choose between using the tv or fridge. The telephone wasn’t connected. The view from the balcony was a junkyard. The bathroom was in a shoddy state, generally unkempt, dirty mirror, towels had blonde hair on them. Toiletries provided were a small soap bar, and 2 half used small bottles of shampoo. Curtains were ripped. Difficult to get a comfortable nights sleep as the walls are so thin and everything from neighbouring rooms can be heard. cleaners forgot to replace our towels after cleaning, with no working phone in the room we had to keep going up and down the stairs to speak to reception. It advertises wifi- this is a blatant lie. Wifi only works in the lobby and not the rooms. We made manager aware of the issues we had, he came up and acted surprised about the state of the room, said he’d sort the problems we had, other than putting the beds together and offering a free evening meal on the first day (which didn’t cut it) he did nothing.

Towels dirty, bathroom dirty, no toilet roll. Bed not comfortable, air con did not work and reception staff unhelpful.

Towels dirty, bathroom dirty, no toilet roll. Bed not comfortable, air con did not work and reception staff unhelpful.

We are couple and we ve booked a room which has a queen bed in this hotel via hotels.com. However as we arrived at the reception in midnight they gave us a room with separate beds. As I wanted to cancel my reservation, they said they cannot canarl cause they already have taken the money and they cant refund . Also there is no hot water in early day and room was pretty old and not seem clean enough

We are couple and we ve booked a room which has a queen bed in this hotel via hotels.com. However as we arrived at the reception in midnight they gave us a room with separate beds. As I wanted to cancel my reservation, they said they cannot canarl cause they already have taken the money and they cant refund . Also there is no hot water in early day and room was pretty old and not seem clean enough

The hotel is All-Inclusive, however be careful with the reservation as apparently the all-inclusive option is not always available to the room selection. We were surprised on arrival being told that the reservation was not for all-inclusive, however on booking even though the hotel description clearly had detailed all-inclusive information, the reservation wasn't made with that option! So we were charged extra on check-in!! There was no variety of food/snacks/deserts/fruits/salads, almost everyday you will get the same dishes. Also perhaps the main meals would be more pleasant to vegetarians as there was no variety of meat. So after couple of days of staying you will find the food boring. However I must mention that whatever on offer were of good quality and delicious. This hotel serves fresh green parsley and lettuce with every meal 3 times a day which I really loved! The Turkish tea was almost 24 hours brewed and ready for drink which would be quite pleasant for tea lovers. The outdoor pool was very small but not a big issue as the beach is accessible in the other side of the road with dedicated sunbeds and umbrellas. Also non-smokers would perhaps find it annoying as people would smoke everywhere next to you, in the beach, on the table, pool side etc as the area is not big and you would smoke alongside smokers! I really suffered for this.

The hotel is All-Inclusive, however be careful with the reservation as apparently the all-inclusive option is not always available to the room selection. We were surprised on arrival being told that the reservation was not for all-inclusive, however on booking even though the hotel description clearly had detailed all-inclusive information, the reservation wasn't made with that option! So we were charged extra on check-in!! There was no variety of food/snacks/deserts/fruits/salads, almost everyday you will get the same dishes. Also perhaps the main meals would be more pleasant to vegetarians as there was no variety of meat. So after couple of days of staying you will find the food boring. However I must mention that whatever on offer were of good quality and delicious. This hotel serves fresh green parsley and lettuce with every meal 3 times a day which I really loved! The Turkish tea was almost 24 hours brewed and ready for drink which would be quite pleasant for tea lovers. The outdoor pool was very small but not a big issue as the beach is accessible in the other side of the road with dedicated sunbeds and umbrellas. Also non-smokers would perhaps find it annoying as people would smoke everywhere next to you, in the beach, on the table, pool side etc as the area is not big and you would smoke alongside smokers! I really suffered for this.