Friendly staff ,nothing to complain about

Emailed 3 weeks before arriving at hotel for confirmation of booking , to be told I never had a reservation , so booked with Roomsdi , when arrived at hotel told I had two rooms , disappointed by the miss information , and was a expensive stay . A very disappointed customer

it was very central and clean. vhe city centerery quiet for being so cloe to t

it was very central and clean. vhe city centerery quiet for being so cloe to t

Clean..tidy...air con..size..toilet location not good

Clean..tidy...air con..size..toilet location not good

Booked a room for 3 people. What we actually received was a room for 2 and a camp bed that almost collapsed every time you sat on it. Didn't have enough bed covers for 3 and didn’t have enough towels for everyone in the room. When we requested more towels from the receptionist we were told ‘I’ll check’, only to be told there were no towels to give us because the cleaner wasn’t in. When the cleaners did bother to go in the room they would throw clothes into which ever suitcase they felt fit, not bother to take all the rubbish from the room and not replace the toilet paper in the bathroom. Walls extremely thin so could hear everything the people in the neighbouring room were doing. 2 of the receptionists we experienced were extremely rude and looked as if they didn’t want to be there, let alone resolve any issues. The only saving grace was that the room had great air con. Extremely disappointing experience. Don’t expect much.

Booked a room for 3 people. What we actually received was a room for 2 and a camp bed that almost collapsed every time you sat on it. Didn't have enough bed covers for 3 and didn’t have enough towels for everyone in the room. When we requested more towels from the receptionist we were told ‘I’ll check’, only to be told there were no towels to give us because the cleaner wasn’t in. When the cleaners did bother to go in the room they would throw clothes into which ever suitcase they felt fit, not bother to take all the rubbish from the room and not replace the toilet paper in the bathroom. Walls extremely thin so could hear everything the people in the neighbouring room were doing. 2 of the receptionists we experienced were extremely rude and looked as if they didn’t want to be there, let alone resolve any issues. The only saving grace was that the room had great air con. Extremely disappointing experience. Don’t expect much.

This hotel is in a great location for the old town. Perfect for a short stay, not sure I would like 2 weeks there due to no balconies or terraces. Rooms are basic but very clean, some rooms have recently been updated. Excellent value for what I paid.

This hotel is in a great location for the old town. Perfect for a short stay, not sure I would like 2 weeks there due to no balconies or terraces. Rooms are basic but very clean, some rooms have recently been updated. Excellent value for what I paid.

This hotel is in a great location at the bottom of the old town and 5 mins away from levente beach .very clean room ,basic (Needs small fridge in room) great staff very helpful would definitely stay again......

This hotel is in a great location at the bottom of the old town and 5 mins away from levente beach .very clean room ,basic (Needs small fridge in room) great staff very helpful would definitely stay again......

great location in old town 20 minute walk to main strip.3 minute walk to main bus stops. 3 minute walk to levante beach.

great location in old town 20 minute walk to main strip.3 minute walk to main bus stops. 3 minute walk to levante beach.

very basic,but cheap.location very good but also very noisey.

very basic,but cheap.location very good but also very noisey.

Hotel muy ruidoso, mal insonorizado, sin persianas, entra La Luz tanto de día como de noche, ventanas con moho de la Humedad, clientes borrachos e irrespetuosos dando golpes en puertas y voces a altas horas de la madrugada sin que el personal del hotel haga nada para remediarlo, sin acceso con vehículo y todo el parking de la zona de pago en zona azul, restaurante con comida muy básica y reciclada del día anterior, el personal amable y con buena disposición, no lo recomiendo bajo ningún concepto. Hotel very noisy, poorly soundproofed, without blinds, enters La Luz both day and night, windows with moisture mold, drunken and disrespectful customers knocking on doors and voices in the early hours of the morning without hotel staff making nothing to remedy it, without access with vehicle and all the parking of the area of ​​payment in blue zone, restaurant with very basic and recycled food of the previous day, the friendly staff and with good disposition, I do not recommend it under any concept

Hotel muy ruidoso, mal insonorizado, sin persianas, entra La Luz tanto de día como de noche, ventanas con moho de la Humedad, clientes borrachos e irrespetuosos dando golpes en puertas y voces a altas horas de la madrugada sin que el personal del hotel haga nada para remediarlo, sin acceso con vehículo y todo el parking de la zona de pago en zona azul, restaurante con comida muy básica y reciclada del día anterior, el personal amable y con buena disposición, no lo recomiendo bajo ningún concepto. Hotel very noisy, poorly soundproofed, without blinds, enters La Luz both day and night, windows with moisture mold, drunken and disrespectful customers knocking on doors and voices in the early hours of the morning without hotel staff making nothing to remedy it, without access with vehicle and all the parking of the area of ​​payment in blue zone, restaurant with very basic and recycled food of the previous day, the friendly staff and with good disposition, I do not recommend it under any concept

Good position! RIght in the middle of the old town, you can actually breath the atmosphere of Benidorm. Too hot though. Radiators were fully on and the tiny yard between the rooms doesn't let the wind in or any draft to cool the place

Good position! RIght in the middle of the old town, you can actually breath the atmosphere of Benidorm. Too hot though. Radiators were fully on and the tiny yard between the rooms doesn't let the wind in or any draft to cool the place

Hotel is located right in the middle of the old town and a 5 minute walk to the beach, so fantastic location. It is essence a budget hotel so don’t expect 4/5 star facilities on budget prices I would definitely return if your looking for a hotel in a fantastic position in the old town Rooms are cleaned every day and is clean The hotel is dated and has no pool, but value for money is excellent, if you do want 4/5 facilities you need to look elsewhere and pay a lot more

Hotel is located right in the middle of the old town and a 5 minute walk to the beach, so fantastic location. It is essence a budget hotel so don’t expect 4/5 star facilities on budget prices I would definitely return if your looking for a hotel in a fantastic position in the old town Rooms are cleaned every day and is clean The hotel is dated and has no pool, but value for money is excellent, if you do want 4/5 facilities you need to look elsewhere and pay a lot more

the morning front desk Adrean was great helpful,cheerful happy to oblige the afternoon evening shift his brother was rude abrupt careless and perhaps on drugs

the morning front desk Adrean was great helpful,cheerful happy to oblige the afternoon evening shift his brother was rude abrupt careless and perhaps on drugs

The hotel had no room even though I had booked 2 months before hand they transferred me to another hotel a mile away not what I wanted . Why didn’t they tell me before I got there I could have found another one myself nearby

The hotel had no room even though I had booked 2 months before hand they transferred me to another hotel a mile away not what I wanted . Why didn’t they tell me before I got there I could have found another one myself nearby

Great location, 5 mins walk from the beach. Not luxury, but a room for under €40 for two, who could complain. Very helpful & friendly staff, thank you. We did not eat here, so we can not comment on the food, but breakfast was offered. We would stay here again.

Great location, 5 mins walk from the beach. Not luxury, but a room for under €40 for two, who could complain. Very helpful & friendly staff, thank you. We did not eat here, so we can not comment on the food, but breakfast was offered. We would stay here again.

Hotel was very central for everything Staff were very nice and helpful Excellent value

Hotel was very central for everything Staff were very nice and helpful Excellent value

Rained the first day the cleared up. so all good in the end. Not a good view from the room,a bit like a prison (see photo) wanted a balcony but none left. Toilet in the room is ridiculous, it is so close to and faces the bath so nearly impossible to sit on!! Shower screen ill-fitted so water everywhere from the nice,powerful shower. Nice Tapas in the area. Good hotel bar next to hotel.

Rained the first day the cleared up. so all good in the end. Not a good view from the room,a bit like a prison (see photo) wanted a balcony but none left. Toilet in the room is ridiculous, it is so close to and faces the bath so nearly impossible to sit on!! Shower screen ill-fitted so water everywhere from the nice,powerful shower. Nice Tapas in the area. Good hotel bar next to hotel.