So many minor things didn't work. We arrived, our small room was boiling warm, clicked the Aircon, didn't work, so opened the velux (no actual window on the 3rd floor) and the velux promptly broke open. After declining the offer to call maintenance every time we wanted the velux open or closed we were moved to a tiny room. There wasn't even a space for a luggage stand. In this room the Aircon again seemed not to function, the toilet roll holder fell apart and the door handle kept sticking open so the room door didn't lock when we left! Both mornings the coffee machine at breakfast broke down twice. A very nice hotel sadly let down by rooms too small for the cost and too many detail issues. The staff were all very nice though.

So many minor things didn't work. We arrived, our small room was boiling warm, clicked the Aircon, didn't work, so opened the velux (no actual window on the 3rd floor) and the velux promptly broke open. After declining the offer to call maintenance every time we wanted the velux open or closed we were moved to a tiny room. There wasn't even a space for a luggage stand. In this room the Aircon again seemed not to function, the toilet roll holder fell apart and the door handle kept sticking open so the room door didn't lock when we left! Both mornings the coffee machine at breakfast broke down twice. A very nice hotel sadly let down by rooms too small for the cost and too many detail issues. The staff were all very nice though.

Great Place to star!

A place to stay and enjoy Bergamo!

A place to stay and enjoy Bergamo!

Hotel was terrific with great staff. Dining in area was limited. Also needed a bank and every one in the area was closed.

Hotel was terrific with great staff. Dining in area was limited. Also needed a bank and every one in the area was closed.

lovely, very Italian

lovely, very Italian

Great location and service

Great location and service

Great location, lovely rooms and the restaurant was excellent.

Great location, lovely rooms and the restaurant was excellent.

Good location, friendly staff, great breakfast buffet

Good location, friendly staff, great breakfast buffet

Gorgeous central hotel with friendly staff. Was very lucky to get an upgrade to the imperial suite on the first night which was incredible, this apartment had a jacuzzi and a sauna. The room the following night was also fabulous and also included a jacuzzi and sauna. Very comfortable bed and quiet hotel.

New and fresh hotel with great architectual details. Fantastic location at the end of a supernice shopping and restaurant street. Fancy restaurant with great outside seating and cool bar. Also has a spa with two saunas, pool with waterfall and boublebath (needs to be booked due to capasity) that costs 20€ per person. Good breakfast inside and with restaurant facilities available as well.

New and fresh hotel with great architectual details. Fantastic location at the end of a supernice shopping and restaurant street. Fancy restaurant with great outside seating and cool bar. Also has a spa with two saunas, pool with waterfall and boublebath (needs to be booked due to capasity) that costs 20€ per person. Good breakfast inside and with restaurant facilities available as well.

Gorgeous central hotel with friendly staff. Was very lucky to get an upgrade to the imperial suite on the first night which was incredible, this apartment had a jacuzzi and a sauna. The room the following night was also fabulous and also included a jacuzzi and sauna. Very comfortable bed and quiet hotel.

Very pleasant stay, great person and wonderful location!

Very pleasant stay, great person and wonderful location!

Great hotel, conveniently located, very walkable, with friendly staff who are very helpful. Amazing courtyard where you can relax in the afternoon over a glass of wine. This is also where we had breakfast. Fantastic stay!

Great hotel, conveniently located, very walkable, with friendly staff who are very helpful. Amazing courtyard where you can relax in the afternoon over a glass of wine. This is also where we had breakfast. Fantastic stay!

Lovely experience staying here . There was myself missus and x2 children . On our arrival staff was very helpful and because I was confused with the one way system the staff drove me in the my rented car around to the car park . Once we got to our room there was water ,fizzy drinks and a few treats for the children . Through out day they brought water too the room as it was so hot . The room was spotless and bathroom was big and had lots of space . Beds very comfortable and children was happy with there bunk beds . We had just drove from Venice and the gardens of the hotel were very peaceful and relaxing and the piano bar was even better . The restaurants and shops around the area were brilliant and cheap and it was great that the train station was only 10 mins walk so we could get the train into Milan town centre to visit the cathedral . Breakfast was lovely and the staff can’t do enough for you . On our last day we had an early check out as we had to be in airport for 6am to catch a flight . On checking out the staff made up x4 take out breakfasts which were lovely and saved us a lot of money in the airports . This was very thoughtful as we never asked but they noticed we was checking out at 5:30 am . Brilliant hotel on our next visit to Bergamo we will be staying here again .

Lovely experience staying here . There was myself missus and x2 children . On our arrival staff was very helpful and because I was confused with the one way system the staff drove me in the my rented car around to the car park . Once we got to our room there was water ,fizzy drinks and a few treats for the children . Through out day they brought water too the room as it was so hot . The room was spotless and bathroom was big and had lots of space . Beds very comfortable and children was happy with there bunk beds . We had just drove from Venice and the gardens of the hotel were very peaceful and relaxing and the piano bar was even better . The restaurants and shops around the area were brilliant and cheap and it was great that the train station was only 10 mins walk so we could get the train into Milan town centre to visit the cathedral . Breakfast was lovely and the staff can’t do enough for you . On our last day we had an early check out as we had to be in airport for 6am to catch a flight . On checking out the staff made up x4 take out breakfasts which were lovely and saved us a lot of money in the airports . This was very thoughtful as we never asked but they noticed we was checking out at 5:30 am . Brilliant hotel on our next visit to Bergamo we will be staying here again .

Check-in was smooth, even half an hour before the official check-in time. Lady at reception helpful. But - due to my father's conditon, I kindly asked for a room with minimum/no stairs on the way by e-mail which was confirmed by hotel. Well, to reach our room, it was necessary to gain approx.10 steps up and 10 down. Anyway, the hotel itself is a very nice place, room not large, just ok, we had windows heading to the street but even on Saturday night did not mention much of noise with closed windows. Air conditon worked great, minibar had no prices around so expect 3-4 EUR per bottle.

Check-in was smooth, even half an hour before the official check-in time. Lady at reception helpful. But - due to my father's conditon, I kindly asked for a room with minimum/no stairs on the way by e-mail which was confirmed by hotel. Well, to reach our room, it was necessary to gain approx.10 steps up and 10 down. Anyway, the hotel itself is a very nice place, room not large, just ok, we had windows heading to the street but even on Saturday night did not mention much of noise with closed windows. Air conditon worked great, minibar had no prices around so expect 3-4 EUR per bottle.

Service impeccable

Service impeccable

Very comfortable and clean hotel with friendly and helpful staff. Would highly recommend this hotel

Very comfortable and clean hotel with friendly and helpful staff. Would highly recommend this hotel

Really clean and stylish