There wasa tyhpoon and we had to stay extra night went to front desk they wanted to charge me 4800 peso anight as a walk in i went online and got the room for 2700 peso anight i asled why so exspensive they said i was walkin i didnt even check out of my room yet so they dont care about you just money and also the Chinese had cheaper rate than me for walkin i cant prevent the westher but they should help you not gouge you i spent alot of money there but i will never go back December 4 2019

There wasa tyhpoon and we had to stay extra night went to front desk they wanted to charge me 4800 peso anight as a walk in i went online and got the room for 2700 peso anight i asled why so exspensive they said i was walkin i didnt even check out of my room yet so they dont care about you just money and also the Chinese had cheaper rate than me for walkin i cant prevent the westher but they should help you not gouge you i spent alot of money there but i will never go back December 4 2019

Air conditioning was not working well. Told the front desk. They said they checked it and it was ok. Room never made it to a comfortable level. Room was booked with a free dinner. Hotel only honored dinner for one night not the two nights booked. At checkout they tried to charge us for the dinner. We had to remind them. Room was noisy till 4:00 am. Hard to sleep.

Air conditioning was not working well. Told the front desk. They said they checked it and it was ok. Room never made it to a comfortable level. Room was booked with a free dinner. Hotel only honored dinner for one night not the two nights booked. At checkout they tried to charge us for the dinner. We had to remind them. Room was noisy till 4:00 am. Hard to sleep.

We were in Boracay recently and booked our stay with Golden Phoenix. The first room offered to us had two single beds. The picture used on this website is quite misleading as I was told there are very few rooms in the hotel with a king size bed. Also, the room seemed to have been cleaned but one of the beds had a lot of sand on it. After speaking to reception we were finally given a new room with a king bed. The wifi system is quite annoying as well. At the front desk they display prices for wifi usage but we were given free access, only thing was we had to get a new code every 24hours. The breakfast mainly offers South-east Asian cuisine and nothing to write home about. The hotel is located in Station 3 but if you are a family or a want to get some sleep at night, I would recommend Station 1 or the end of Station 2 closer to Station 1. All in all, I wouldn't recommend this hotel. The money is better spent elsewhere.

We were in Boracay recently and booked our stay with Golden Phoenix. The first room offered to us had two single beds. The picture used on this website is quite misleading as I was told there are very few rooms in the hotel with a king size bed. Also, the room seemed to have been cleaned but one of the beds had a lot of sand on it. After speaking to reception we were finally given a new room with a king bed. The wifi system is quite annoying as well. At the front desk they display prices for wifi usage but we were given free access, only thing was we had to get a new code every 24hours. The breakfast mainly offers South-east Asian cuisine and nothing to write home about. The hotel is located in Station 3 but if you are a family or a want to get some sleep at night, I would recommend Station 1 or the end of Station 2 closer to Station 1. All in all, I wouldn't recommend this hotel. The money is better spent elsewhere.

The check in was okay , but was disappointed with the room , as no view just cement wall outside the window , had 2 single beds instead of king bed , safe not work had to get another safe . the bed was hard , so not good sleep ! The breakfast was very disappointing , not much choice . Hotel in need of repair as lots of rotten wood

The check in was okay , but was disappointed with the room , as no view just cement wall outside the window , had 2 single beds instead of king bed , safe not work had to get another safe . the bed was hard , so not good sleep ! The breakfast was very disappointing , not much choice . Hotel in need of repair as lots of rotten wood

Beach front, nice pool, good breakfast and good security.

Beach front, nice pool, good breakfast and good security.

Close to the beach, very clean, staffs are very friendly, very good service! Would come back here again

Close to the beach, very clean, staffs are very friendly, very good service! Would come back here again

Checked in nice and easy but soon discovered the "free WiFi" didn't reach our room on the 4th floor. It was Christmas so we wanted WiFi to stay in touch with family. No one seemed to want to help us with this and one employee was very rude. Our air conditioning dripped in the night and got fixed on our last day. The water went off on the last day too, and no explanation was given. The bar sold very few drinks and breakfast was always busy, maybe due to the time of year. It was nice and clean, but I am sure we could have stayed in better places for the price.

Checked in nice and easy but soon discovered the "free WiFi" didn't reach our room on the 4th floor. It was Christmas so we wanted WiFi to stay in touch with family. No one seemed to want to help us with this and one employee was very rude. Our air conditioning dripped in the night and got fixed on our last day. The water went off on the last day too, and no explanation was given. The bar sold very few drinks and breakfast was always busy, maybe due to the time of year. It was nice and clean, but I am sure we could have stayed in better places for the price.

Some staff like reception staff are not friendly or smiling. It would be nice if they have a warm smiling faces not sulky. But the rest of the staff are polite and friendly. Pool area slippery dangerous, witness a kid slipped and hurt herself bleeding nose and lump on the head. Staff no clue how to give first aid. No incident report at all which is the management to take the necessary responsibility. No action except ice for the head that's it. Never reported to parents the incident. That's really bad. Room is smelly and leaking Aircondition. Food not bad. Buffet breakfast is limited choices. Building needs some upgrading and improvement. Overall I rate is 2 1/2 star. Please improve floor area on the pool. Make it anti slip flooring.

Some staff like reception staff are not friendly or smiling. It would be nice if they have a warm smiling faces not sulky. But the rest of the staff are polite and friendly. Pool area slippery dangerous, witness a kid slipped and hurt herself bleeding nose and lump on the head. Staff no clue how to give first aid. No incident report at all which is the management to take the necessary responsibility. No action except ice for the head that's it. Never reported to parents the incident. That's really bad. Room is smelly and leaking Aircondition. Food not bad. Buffet breakfast is limited choices. Building needs some upgrading and improvement. Overall I rate is 2 1/2 star. Please improve floor area on the pool. Make it anti slip flooring.

Bad Hotel, Stay Away

Bad Hotel, Stay Away

The rooms either have no view at all (looking straight in to the wall of the neighbor building), or looks down on to the neighboring slum neighborhood. Some of the staff were quite friendly, though most don't speak good English, and some are outright rude and unprofessional. The hotel was not cheap either, so all in all it provided very poor value for money.

The rooms either have no view at all (looking straight in to the wall of the neighbor building), or looks down on to the neighboring slum neighborhood. Some of the staff were quite friendly, though most don't speak good English, and some are outright rude and unprofessional. The hotel was not cheap either, so all in all it provided very poor value for money.

front desk personnel are so helpful with our needs. Family room very spacious and quiet corner grd floor, pool, garden, frontdesk, restaurant and beach just within our reach.

front desk personnel are so helpful with our needs. Family room very spacious and quiet corner grd floor, pool, garden, frontdesk, restaurant and beach just within our reach.

The location is great, but way too overpriced for this quality. Breakfast is horrible with very limited choice of buffet. The safe in our room was broken and couldn't be used. The electricity went out twice during our stay.

The location is great, but way too overpriced for this quality. Breakfast is horrible with very limited choice of buffet. The safe in our room was broken and couldn't be used. The electricity went out twice during our stay.

We arrived before 1 pm which is over an hour before check in. A staff helped us keep our things first and brought us to the restaurant which is right at the beachfront. Welcome drinks were immediately serve as well as we were waiting for our room to be ready. I was hoping to get checked in early, apparently we had to wait until 2:30 pm before we finally got our room key. Staff were really helpful and pleasant so that made it up with all the wait. In my opinion, this hotel had the most genuinely pleasant and well mannered staff I've ever been so far. We got a family room which is of relatively good size for 4 persons. I'm in fact happy with it, 4 twin sized bed, all the furniture were good, and most importantly they have a safe and the heater was working perfectly well. My kids enjoyed the pool so much and i'm really glad that it was well maintained. There is barely anyone utilizing the pool which may be the reason why there isn't any pool attendant at times. The view was great from outside as you look towards the right side of the beach. Won't beat station 1 beachfront though. Station 1 is about 25 mins to 30 mins by foot and approximately 15 minutes walk to Dmall.

We arrived before 1 pm which is over an hour before check in. A staff helped us keep our things first and brought us to the restaurant which is right at the beachfront. Welcome drinks were immediately serve as well as we were waiting for our room to be ready. I was hoping to get checked in early, apparently we had to wait until 2:30 pm before we finally got our room key. Staff were really helpful and pleasant so that made it up with all the wait. In my opinion, this hotel had the most genuinely pleasant and well mannered staff I've ever been so far. We got a family room which is of relatively good size for 4 persons. I'm in fact happy with it, 4 twin sized bed, all the furniture were good, and most importantly they have a safe and the heater was working perfectly well. My kids enjoyed the pool so much and i'm really glad that it was well maintained. There is barely anyone utilizing the pool which may be the reason why there isn't any pool attendant at times. The view was great from outside as you look towards the right side of the beach. Won't beat station 1 beachfront though. Station 1 is about 25 mins to 30 mins by foot and approximately 15 minutes walk to Dmall.

Hard to get to from the street. Don't believe Southwest Tours when they tell you they'll drop you off at your hotel's front door. This was not the case with us. We had to lug our baggage through unpaved back streets through market stalls ourselves. The hotel sent 1 porter who carried 2 out of the 6 luggage we had. Check in was slow. Despite arriving past 3pm, our rooms weren't ready. Our 'welcome drinks' was cheap Tang. Family rooms are spacious but no luggage racks available. The 1 lift constantly reeked of mould due to the wet plastic flooring. Breakfast spread is dismal and caters for the high number (>95%) of Korean/Chinese guests. Wouldn't be surprised if they served dinner leftovers from the night before. Toilet clogged up on third night and we were told not to flush used toilet paper down the toilet. Disgusting. Definitely not staying here again.

Hard to get to from the street. Don't believe Southwest Tours when they tell you they'll drop you off at your hotel's front door. This was not the case with us. We had to lug our baggage through unpaved back streets through market stalls ourselves. The hotel sent 1 porter who carried 2 out of the 6 luggage we had. Check in was slow. Despite arriving past 3pm, our rooms weren't ready. Our 'welcome drinks' was cheap Tang. Family rooms are spacious but no luggage racks available. The 1 lift constantly reeked of mould due to the wet plastic flooring. Breakfast spread is dismal and caters for the high number (>95%) of Korean/Chinese guests. Wouldn't be surprised if they served dinner leftovers from the night before. Toilet clogged up on third night and we were told not to flush used toilet paper down the toilet. Disgusting. Definitely not staying here again.

Couple in our mid twenties, stayed for 7 nights. The hotel is pretty much what we expected. Easily a 3 star hotel in Europe. The breakfast is oriental but their was still cereal, eggs, toast and pancakes. The hotel is quiet yet a 20 minute walk to dmall. The dinner menu is on par with the rest of the island and the happy hour was well priced. My only criticism is that the pool is kind of cold. Beware of henna, fake tan stains ect. The hotel will charge about 40 usd for each sheet, towel ect stained.

Couple in our mid twenties, stayed for 7 nights. The hotel is pretty much what we expected. Easily a 3 star hotel in Europe. The breakfast is oriental but their was still cereal, eggs, toast and pancakes. The hotel is quiet yet a 20 minute walk to dmall. The dinner menu is on par with the rest of the island and the happy hour was well priced. My only criticism is that the pool is kind of cold. Beware of henna, fake tan stains ect. The hotel will charge about 40 usd for each sheet, towel ect stained.

bed was too hard. not enough staff to do house keeping. only 1 iron to be borrowed in the whole hotel

bed was too hard. not enough staff to do house keeping. only 1 iron to be borrowed in the whole hotel