Pleasantly surprised at the condition of the lobby and our room. The staff at check in actually spoke English. Not so elsewhere in the country! No Internet in the room. Had to sit in the lobby to get connected. No pool unfortunately.

This was a nice hotel for a business trip. In my case I was travelling with a nine year old and a pool would have been nice But for the rest it was ok Thanks Eric

Thanks to reception for their English and sense of humour!

It was very pleasant. The room was comfortable and very clean.

the hotel is dated and there is no concept of customer service.

The hotel is located where I had to stay (close to a customer) but the area in not the best in town. The hotel is quite old and rooms are poors. No mini bar, bad TV set and NO INTERNET AT ALL. The only place to get internet (according to the hotel staff) would be the hall, but no way to get connection to the wireless network of the hotel neither with my blackberry nor with my PC even walking around the whole hall..... Not advisable to stay there if you are stay for business.

This hotel in the Chacao area of Caracas is a good choice for business travel and pleasure trips as well. It is conveniently located in a central area and close to the subway. I did not take my lap top on this trip but there are several internet shops within easy walking distance of the hotel. There is a nice plaza and several stores/restaurants within two blocks of the hotel. You have to be aware of the areas of Caracas where it is safe to walk at night but the immediate area around the hotel is one of the nicer areas of the city. The complimentary breakfast is above average and the full service restaurant is very good and there are a number of eating places around the hotel. The only note of caution about the hotel is that any questions you ask about services in the area will receive answers geared towards steering you away from going outside of the hotel and towards letting them provide you with a service at an inflated cost (I was told there are no suitable restaurants or stores near the hotel when, in fact, there are dozens within two blocks). TV channels in English and Spanish are adequate. There are no irons allowed in guest rooms but housekeeping staff will press clothes for a gratuity. This appears to be a very popular hotel with international and local business people as well as government officials and must be booked well in advance. I had no issues with my Expedia reservation and check-in was smooth. Next time I travel to Caracas I will stay at this hotel.