The room size

This will have been our last Hilton stay… we simply cannot understand how this hotel is 4 star?! We have had far better experiences in 3 star hotels, and not even 3 star service was received during our stay here. The ‘icing on the cake’ was me trying a bite of a cold congealed fried egg at breakfast to find egg shells cracking in my mouth, I spat this out to show the employee overseeing breakfast and asked for a refund of breakfast since I now felt sick to eat anything (all the hot counter food was cold and hard, my croissant stale and the ‘stewed fruit’ on my yoghurt was in fact just defrosted frozen berry mix). We were not given a refund there and then but told to contact customer service. Upon arrival, service was sub-par (definitely not what you would expect from a 4 star hotel). There was no help offered with luggage, which is common courtesy in any hotel we have stayed. The room itself was ‘ok’: a decent size, clean although basic, but freezing with a draft coming through the window. Getting to the room upon arrival we had to step over dirty bedsheets and towels littering the corridors, although we arrived at stated check in time where you would expect the hotel to be ready for new arrival of guests. Laundry rooms and other storage cupboards were all open and messy… these were still open for access upon leaving! On the evening we visited the ‘spa’. I felt so uncomfortable walking on the dirty floor that felt like grit under my bare feet. I didn’t pack any sliders, since normally these aren’t allowed in spas for hygiene reasons and have always been provided with slippers/sliders by spa hotels during other stays of 3 stars, nevermind 4 stars. The atmosphere was far from a spa, which is meant to be relaxing. it felt more like a leisure centre, a gym overlooking the ‘spa’ with noise from people running on treadmills looking out to those in the pool, and kids coming after school for their swim session.

Food service VERY slow. Over-priced drinks.

Very slow service

It had a bar and pool table

The room was very poor felt like I was in a travel lodge not a Hilton TV was about 20 years old shower was the worst shower I’ve ever seen all for nearly £200 a night. Extremely poor value for money

Room was very modern, spotlessly clean and very spacious. Welcome muffins in the room and free soft drinks in the fridge was a lovely touch and we were also picked as guests of the day so got 20% off food and drinks aswell which was a bonus. We had an excellent family night away.

Close to home but felt like we were further away

A bit dated and the room could have done with an upgrade or repairs to the toilet

Staff nice. Good location.

Restaurant service very poor and very cold to sit in. Breakfast was awful.. not fresh at all.

De kamer, het personeel en de gemoedelijke sfeer.

Het zwembad was echt heel erg vies.

grote kamer, mooie locatie, vriendelijke personeel

prijs/kwaliteit. Vrij verouderd hotel. Douche cabine vies en kapot. Weinig onderhoud aan gehad.