it could use a good renovation. Staff shortages means the breakfasts are still boxed.

Personnel at the reception was excellent (mrs. D.Brazeau)

Needed upgrades, but still nice

Quietness, good location

The hotel was very accommodating of my bookings as my original stay had to be cancelled due to weather and my flight was cancelled.

...I didn't like anything.

I've seen many hotels... This one needs renovation. I didn't trust any surfaces. Floors were disgustingly dirty and stained in the hallways. Doors and wall paint stained and hold. Air quality gave me an instant cough. There was human airs in my bed when I opened the sheets to lay down. Every surface, bedframe and wooden wall was dusty. I had tremendous trouble talking with the customer service when I was trying to move the dates in advance, When I showed up the guy at the front desk said I had reserved two rooms and each rooms for different dates!? It's been impossible to have any follow up or help when I was trying to sort the changing of dates with them even days before. The hotel ended up charging me a night for the 2 dates I had cancelled in November due to my customer I was meeting in sept îles having COVID. Dates that I had already asked to change and replace for nights this week on December. I never had a confirmation about the transferred dates so I booked somewhere else. Turns out the 24h cancellation never worked and I paid two nights even if I only ended staying once. The hotel needs a full refresh. I will never stay there again. I was expecting a lot more from a chain like The hotel Gouverneur.

location good

noisy, old and not worth the price of room

The location because we had a lost of shopping to do!

The hotel need a food service at the restaurant!

location

long walk with a cane from elevator to room. restaurant permanently closed.