La localisation est excellente.

L’ameublement est vieillot et défraîchi. La Propreté laisse à désirer.

Location

Either tv or WiFi kept going out, would be watching something and the tv would go out every 20 mins and would have to find everything all over again

Location for Pitt graduation

Our first night, while asleep in our beds, other guests unlocked and entered our room. Luckily, we had it latched on the inside, so they couldn't get all the way in. They apologized and said they were given that room/key at the desk at check-in. I called down to the front desk, and they claimed they were showing no one in our room and that we were not actually checked in. We checked in at 2:45 that afternoon and were given keys to that room. Somehow our check-in wasn't processed completely and the room was then given to other guests. This was frightening, and entirely unacceptable. The potential implications of this kind of mistake are awful from a safety and security perspective. We could not understand how such a thing could possibly have taken place. The desk said it was an "honest mistake and they were sorry." One desk person claimed there were new people working there who must have made a mistake. There was some claim that we would receive some kind of rewards points, but at checkout, the desk person didn't know anything about that and said someone would be in contact with us. An incredibly unsettling, disappointing experience.

sehr freundliches Personal. Als Begrüßung gab es selbst gebackene Cookies.

Didn't eat breakfast.

Being told it was okay for a late 2 p.m. checkout and then being called at 11:30 a.m. and being told we were to be checked out then. I was still at my appointment when my sister called and said we were supposed to be checked out. She explained to him it had been okayed for us to check out later, and he said we don't do that here. She said to him we weren't back yet, he told her they were busy and she could wait in the lobby. We had 2 small dogs with us! There needs to be better communication between employees about checkout times. That really put a sour taste in my mouth! Not sure that we will stay there again! Don't tell me one thing and turn around and tell me something else. Not good business! I booked the hotel, not Mark!

Area

They didn’t give me back my deposit not sure why

Clean and friendly environment and staff was excellent, and I enjoyed the breakfast

Location for me because of traffic and construction

Clean. Quiet. Staff was friendly. Free breakfast was delicious.