Location

Understaffed. The reason for staying at a resort is for the poolside service this time of year. There were not enough chairs, umbrellas, or staff at the pool over the holiday weekend. There is plenty of room to add A LOT more! I also had to clean up the countless trash as there was not enough staff or trash bins. Many of the chairs were broken. Is this hotel going under?

The location was perfect. We chose this staycation for our 56th wedding anniversary. We loved all the palm trees and being near Pusch Ridge. The property grounds were beautiful. They did provide 2 bottles of water per day. They quickly sent someone to address a television problem.

We first reserved a king (maybe queen, can't remember) room with a balcony. Then were offered an upgrade to a "king size bed junior suite." Took that, as it was a discounted extra $30 per night. We were disappointed with the room, which really wasn't much more than a king or queen room. The bathroom only had one sink & not much counter space. They added in 2 chairs & 2 small sofas. I guess those "living area" additions were what made it an upgrade. We've stayed in hotels where all this was standard. We'd not upgrade again, knowing this in advance. The elevators didn't cover all the floors, making it difficult to get luggage up to a 3rd floor room. The coffee maker had a weird system for usage that wasn't worth the time to figure out. But the major issue was the added costs. Their Spa isn't in the main building, but about 1 mile away. No free wifi, from the dining for breakfast & dinner, twice each, along with a few drinks we racked up $1000! It was all so expensive, even despite things being more expensive in general right now. It's the day after check-out and I still don't have the receipt for it all that they were supposed to send via email. Anyway, we wouldn't go here again.

The view

Room was dusty, window seals were filled with dirt and bugs. Tooo many people in the pool! Water was murky. Son has a horrendous rash from it

Great location and very friendly staff!

Parking close to the room was nearly impossible!

The property is absolutely beautiful and well maintained

Other than view nothing was good. Even the view, in our room we didn’t have it, we were able to experience that beauty only walking outside.

We paid $300 which is super pricey for their old and dirty “motel” I’d never call it hotel. There were vomit stains on the carpet in corridors, plus tons of dirt and it seemed it was never vacuumed. Chipped bath tub and dirty with a lot of stains towels. When I book a room it said they had cribs, when we came we got a dirty never ever cleaned pack’n’play (maybe for a lot of people it’s nothing but when you have a hyperactive kid it brings a lot of discomfort). In general everything was so old and dirty o wasn’t expecting that terrible hotel for the highest price in Tucson. Actually, their price made me to make a decision because I thought if it’s expensive it should be nice. But no. I stayed at $100 hotel rooms and they were much cleaner and newer.

Nothing we were treated poorly and they wouldn't let us stay due to having am error on bank side they were unprofessional discrimatory from the first interaction

The rude staff discrimination towards me my spouse and disabled daughter thier laughter and slander towards us while we were right in front of them cancelation of pur room so were 300 and were made fun of and talked down to infant of others

Absolutely gorgeous

Nothing