I've been a Marriott bonvoy member for before it was bad boy and it was this Marriott Rewards stated other countries the islands in the city. The staff is always been excellent professional until this last day when I call the Marriott in Mystic Connecticut and she wanted to verify who I was and I gave her my name my email and my Marriott Convoy number and she asked me when where was the last place I stayed at the Marriott and I said couple years ago I said Hartford Connecticut and she goes what month I'm like I have the slightest idea she must have asked me that three times and I told her three times I don't know she goes I need to ask this question to verify it's you. So I did some research in that she had my name my address my email my phone number and my Marriott my voice number she did not need to know what month 2 years ago when I stayed at America. And she was basically talking down to me and I've never experienced that with your brand until now. I only have 8,000 points so I paid cash for the room and ask him to put my incidentals using my voice points when I got my bill the next afternoon that never happened. The room was great it's comfortable room service was fine everything else was as it should be except for that one lady when I was making the reservation and I called about my point. And she sarcastically told me that you only have 8,000 points 30,000 points for a room and she said it kind of like you know not in a nice way.

Like I said the only thing that I was disappointed was the woman that I talked to on the phone she was sarcastic she was talking down to me I was kind of shocked she kind of like the little me though so I pay you know I put the room on my credit card and I asked you the points for my incidentals and again like I said that never happened. I do reviews for Google I've got like 40,000 people that have read my reviews on different properties and restaurants and so forth. Like I said your brand is phenomenal I love going to the Marriott the Ritz and your other locations Center connected with your brand. This lady was just unprofessional and rude and I was shocked because I've never experienced that with the Marriott. I called and tried to not make a complaint I didn't want to get her in trouble but I wanted you guys to know what I experienced in that kind of fell on deaf ears too and I really didn't have the time to go any further with it so I can. And at that point with the lady I wasn't even going to ask her to it was my girlfriend's birthday so you know a lot of times you know I just wanted like a balloon a couple balloons didn't seem like she wanted to talk so I just let it go I didn't do anything I didn't even ask. Thanks for listening guys

Excellent. The wait staff was very accommodating. We had a party of 16.

Very clean! Staff were quick and helpful. Also the location was great not far from the casino and from other small towns to do things

We had to check out

Location to Mystic

Bed wasn't comfortable Breakfast was just ok

Gut, dass es eine Hotelbar gab, konnte man am Abend noch gemütlich genießen. Die Poolanlage ist sehr angenehm.

Am frühen Morgen hat ein Hotelangestellter genau vor unserer Zimmertüre mit einem Raum- Duftspray hantiert, danach hat unser ganzes Zimmer unangenehm gerochen.

Clean. Easy to get to.

When we first arrived we were given our room key and that was it. Never told about how the breakfast(which was included in the stay) worked, the hours it was available… never told where any of the hotel amenities were… The worst part was the heat/ac would make a loud bang every time it went on. You couldn’t set the fan to always be running to avoid that noise. Also room temp would not be set lower than 68…. Terrible nights sleep..

excellent

we were informed the Restuarant would be open until 10:30, however when we arrived at 9:45pm others were seated and eating and we were informed it was no longer open. We had to eat in the bar area. Food choices limited and waited 25 min to order and 60 before we were served. While those at the bar arrived after us and were served their food 20 minutes before us. Waitress at bar was very rude.

Driving proximity to downtown Mystic, spa on premises, indoor pool on premises.

Room amenities, upkeep