The pool was great!

The room had a lot of cobwebs in it and maid service was sporadic at best. The shampoo and body wash were empty for several days, and getting someone to refill them was difficult. We ordered room service which was a $4.00 delivery fee plus an automatic 20% bringing our chips and salsa and 12" pizza to $56.00 with no plates or napkins. The spa was closed due to air conditioning issues which was the reason for choosing this property.

We appreciated every employee that helped us. Thank you!

Everything!! One of my favorite places on the planet.

NA

Everything.

Nothing

I used this stay as a weekend staycation. The location was amazing and I really enjoyed the scenery, solitude and the ambiance. I would recommend this place to anyone local looking for a quick weekend getaway.

The property was absolutely gorgeous, the landscaping, building and of course the boulders.

Nothing, we loved it all.

beautiful grounds and room.. enjoyed the pool and restaurants

We loved the grounds and our room, especially our view! We even blew off dinner reservations and ordered room service because we liked our room and our porch so much, we wanted to take full advantage of the relaxing vibe of it! Ask for casita 224, it’s perfect!

The only thing we didn’t like was the conference people that were there were loud all day in the pool and kind of obnoxious. They even woke us up at midnight and again at 3am just being drunk and loud.

The grounds are very pretty but the upkeep and maintenance of the casitas needs major improvement. There was an overall tired appearance to the place. Not what you’d expect at a 4-5 star resort. Lots of crumbling plaster and steps, loose handrails, dents and dings inside and outside. The casitas are very spacious and well appointed but the stone floors inside the casita were filthy- bare feet turned black and the sink and fridge area had noticeable water damage to counters and moldings. Critters scurried and scratched at the exterior walls keeping us up most of the first night. The golf cart shuttle service was a nice perk except a few times they forgot about us and we waited a long time and had to call back. At checkout one of the managers was kind enough to credit us back 2 meal tabs for our troubles and give us a later check out. It’s just a shame that there were issues that had to be compensated for in the first place.

The AC in our unit was not working and while we were asked if we wanted to switch rooms, this was at 10:30pm and we had a child with us. One staff member actually asked where we were from (NJ) and said that explained it because the people from AZ don’t even turn their AC on yet that time of year. (Mind you it was 100 that day.) The staff at the spa snack bar and restaurant for breakfast were not trained well or organized. The guy working the spa bar tried to make a cocktail that turned out awful, an attempt to fix it made it worse, we finally asked if he could just make a different drink and he said “honestly, no, I don’t know how to make these.” It took 15 min to get a refund credited back to our room as he was unsure how to do that too. Breakfast orders came out wrong and/or missing some of the descriptors on the menu (ie sauces, fruit, additional accompaniments) then no one circled back around after delivery of the food and discovery of missing items to resolve it before the main food got cold. As we sat waiting we overheard other tables with the exact same complaints.

incredible grounds. unique room decor done in southwest motif

rooms seem a bit beaten up. place needs a redo

I loved the golf course and the restaurant.

The drivers were fantastic. Housekeeping and room service calls not returned. Basically it lacked hospitality.

Natural surroundings, casitas

Nice location and property

Unexpected resort fees and the additional room tax added based on resort fee on the top of the tax paid for the room price.

Wonderful location, friendly staff

Overpriced for the room, very expensive but room was not in best condition. Tried to change room but none were available.

Absolutely loved it! The perfect get away.

Location, Scenery, staff

it’s hard to make meals for a family with only (2) pans for the kitchen

spa was exceptional as was nature trail

Quiet, Good food, Beautiful golf course. Massage at spa was good

Rooms very spread apart. pathways very dark. would have appreciated flashlights. Spa amenities were only ok. location is very far from restaurants and shopping