I liked that the rooms had a small kitchenette

We arrived at our hotel room and the AC was broken. The hotel’s solution was to move us to the Sonesta Simply Suites for one night, which is of lower value (apparently they were completely booked). The manager told me that the hotel would reimburse us that night for the inconveniences. When I checked out I asked the manager about the reimbursement and she told me that since I had paid through booking.com I had to tell them to ask for the refund. So far I’ve called booking.com 3 times about the refund and they tell me that the have emailed and called the property to confirm the refund multiple times and no one answers. Don’t stay here and don’t trust anything they say.

It was very close to my daughter’s apartment. And it was close to restaurants. The eating area was clean and comfortable. The area by the pool was nice. The staff was very friendly. The bed was comfortable.

The carpet in the hotel looked like it had not been shampooed and there were big very visible stains. The carpet in my room looked dirty. I was afraid to walk around barefoot. Because of the feel I got when I walked in, I sanitized every surface and wiped down the tubs and counters because I was not confident it was clean The room did not smell clean and hotel rooms smell when you walk in. And the sofa did not look clean. In fact, I just wanted to wipe it down. The pillowcases on my pillows on the bed had visible stains that I did not see until I turned them over the next morning. And when I did look at the fitted sheet I was appalled and sickened to see a round shaped stain that had not come out with washing. The room was supposed to be non smoking yet I smelled smoke on the furnishings and I had to spray down everything. The white curtains were wrinkled and when I walked in it gave me the feel of a cheap motel other than a nice hotel costing over $100 a night. I was just too tired to complain and by the looks of the upkeep of some if the common areas, I did bot know if taking the time to complain would get us a better room. I have never complained about a hotel I stayed in but I have never been this disappointed.

I loved the kitchen. It was nice to just step out the bedroom and make a coffee. Doors to the bedroom were great for privacy. The suite temperature was fresh. The shampoo, conditioner and body wash smelled like flowers, very refreshing. A tv in the living room and another at the bedroom was awesome. The outdoor sitting areas were very pleasant and relaxing. The channel line up was very nice, with a good variety of shows to pick from. The large window in the living room and bedroom were fantastic. The bed was very large and very comfortable. Breakfast had a large variety, and tasted yummy. The staff was very very kind and helpful. Fantastic employees

There were no drinks like coffee and tea available in the suite at any time.

Good location

Very hot in the hallways and elevator

Great, spatious rooms. Very friendly staff. Good beds and room well cleaned.

Clean rooms

everything

nothing

The price was overrated . The room above me very noisy .Not happy with the service i received .