Nothing

Our air didn’t work moved us room then our bathroom light didn’t work told front desk told me they had a leak that messed up wiring nothing they could do about it so we had to take lamp into bathroom to have light

I booked this room as a surprise "Staycation" for my mother's birthday and was pleasantly surprised with the cleanliness, amenities and aesthetic of this hotel especially for the price. The location is convenient, rooms are nice sized and the breakfast made it such a great value. Highly recommend and will stay again

very clean and in good condition

next to the interstate. a little noisy

We had a wonderful experience at the Hampton In New Albany. Front desk staff is extremely efficient, pleasant and helpful. Property is clean and has a fantastic old town charm; it had an extra security at the front doors and large parking lot. Breakfast is very good, and breakfast area is exceptionally clean . Cofee is provided all day long. The room was wonderful, spacey and clean, confortable beds. Overall we liked the cleanless of the hotel. The location is very close to downtown New Albany.

Breakfast was okay.

I booked three rooms using Priceline. I picked three rooms that were Queen Room with Two Queen Beds. When checking into the hotel, the lady told us that one of our rooms was changed to a king room. We decided we could make that work, but then as we went to the rooms all of them were king rooms. We ended up having to pay another $395.86 for another hotel room for two nights. She told me that we are to not book through Priceline because you do not get the rooms you want. She said she had given our rooms away to other guests. I called Priceline (booking.com) to talk to customer service. The same lady then told the Booking.com man that their system was new and lost our rooms for us. So, she was lying to someone. I have been using Priceline for 13 years and I have never had this problem. The rudeness of her was unbelievable and I do not like being lied too. It was not a good experience with Hampton, which is a hotel I liked to use. If you are not going to stand by Priceline, then do not have a contract with their service. I was refunded $52.54 but that is nothing to the extra $395.86 we had to spend because they did not provide what we purchased. We were there for Nationals Archery, so it was a sport related trip that ended up costing the group more.

clean

5 days, and we never had our room cleaned

It was great!

quick access to elevators and doors to outside. breakfast was secluded and had plenty of space

our room wasn’t fully clean

Ashley who checked me was very knowledgeable and helpful.

Can't think of anything

It was very clean and comfortable.

High price for a sketchy location. Not a good neighborhood we felt. No orange juice, not enough utensils for serving.

overall modern/sleek design, breakfast area was outstanding (food was okay), side entrance near parking was convenient. No bugs that we noticed. Extra pillow and light blanket in closet. Checkout time was good.

The breakfast food could have been better made (the cinnamon waffle mix was really thick and didn’t dispense properly and we were there at almost start up of breakfast (maybe it was leftover). We would have liked a hot tub in the facility. Under the mattress/dust ruffle and floor was a little dirty (we always check for bedbugs and lift the entire mattress and such to check). Pricing could be a little better, it was a little pricey for us to just stay overnight an hour away from home after a wedding, maybe offer a local discount if you live within so many miles of the facility (I don’t know anyone who does this so you might be the first if you start). No extra ice bag for the morning, we didn’t bother with asking for one though).