the staff was excellent

there were rodents in the room

The staff is rude I book this hotel for a relative of mine who is homeless. I notice an extra charge was made on my credit card and I called to inquire the lady at the front desk (she didn't want to tell me her name) and the manager Kendell were talking to me in a condescending belittling tone of voice. The manager brushed me off and kept saying " I can't do the back and forth with you" when I was expressing my concern. He even mention "it can be a north and south situation" when I was telling him about his employee being rude to me because I do reside in New York.

didn’t stay they had no hot water keys to door wasn’t working we chose not to stay!

didn’t stay they had no hot water keys to door wasn’t working we chose not to stay!

Never got to try.

Only after I confirmed my booking, did Fairfield desk staff notify me that hotel had no hot water and that machine to create electronic keys was inoperative. Staff would have to accompany each guest and physically open the hotel room each time. Fairfield offered the opportunity to cancel “without charge”, but made no effort to rebook me to another Fairfield or affiliate branded hotel. I was left scrambling on date of arrival to find alternative housing. Very disappointing experience.

No coffee when down stairs at 7:30am and nothing left for breakfast

Everything. Will not stay again

Staff was wearing plain white tank top and sat talking in the lobby. Breakfast did not have one kind of piqued to drink. No orange juice or apple juice in the machine. Not even a water bottle or even a water jug. Waffle maker was on each day but no waffle mix in the machine.

We always love the fairfield ❤

Cleanliness. Comfort. Location.

N/A

-location -comfort

-some of the ppl staying were super loud. they had their kids running all over the place. -the heat wasn’t working in the first room (423) i got and so i had to get my room switched. thankfully they had a room and the guy at the desk went to check that the heat was working before giving me the key. he was very Friendly and efficient and apologized and stated it was only his second night by himself.

convenient

no trash cans

Great Location! Good Breakfast.

No Complaints at all!!

Bed was comfortable, breakfast was well stocked, hot and fresh, workers were nice

Carpets need swept, tables, beds, etc. needed wiped down, showers had mold …

Did not eat breakfast

The AC in room was very noisy and would not keep room cool Mattress not super comfy

Location and the Marriott reputation

looked wornThe chair at the desk

They ran out

My reservation was not available to the Fairfield Inn staff when I arrived. Multiple attempts b/t Booking and Fairfield Inn. Front staff at hotel (Lauren) was super nice and very understanding.