Within walking distance to a grocery store.

Cooked eggs - the ones served were like eating yellow grits, AWFUL!! Felt very insulted by the card in the room re: amenities for sale if someone wants to buy them...all it was "if you are thinking about stealing anything (which we would not), we will assume you really like the product and wiil not mind being charged for the item".

This hotel really did hit the sweet spot. Beautifully remodeled and clean, it was an oasis when we needed to spend an unexpected night near the Kaiser Permanente hospital. The front desk staff kitted us out and gave us a comfortable room. The beds were just right, pillows plentiful, the wifi swift and streamy, fridge, microwave and all other amenities waiting for us. I checked out a beautiful pool but without swim trunks decided to give it a pass. While it seemed to fill with other guests, we could not hear them settle in. There was a Lucky's grocery store, Big Lots and many restaurants within a few hundred feet. The breakfast the next morning was delicious, with the fanciest coffee machine I've ever seen, groaning and whirring while it mixed my brew. I stood there in awe and anticipation. Thanks to this place, my hats off to team Best Western for a grand remake!

The chirps from guests locking and unlocking their cars as they made early departures.

location

exterior entrance (had I known this I would not have booked this hotel). Bed and pillows were not very comfortable; towels were skimpy and they only provided 2 towels for 2 persons (1 each). tv remote did not include a sleep function.

The hotel employees are very nice and hospitally, they are very supportive for all our needs. Meanwhile, the location is also good.

The pillows.

Access to lighting, availability of room cleaning...it was wwwaaayyyy too late in the day!!

Breakfast was amazing!

The staff are very good. The breakfast lady is very good. The cleaning lady is very good.

The breakfast was outstanding at this location. The convenience to Great America and to Santa Cruz was perfect for our trip.

The smell of the room. It smelt like mold and the bathroom looked to have mold in the shower.

breakfast

our room was not ready till 2 hrs after check in time .

We've spent one night there to visit the 49ers game. It was easy to go to the stadium even by public transportation.

Our room was ready only after ~1hr of the advertised check in time and thus after that we were on a tight schedule -- minor inconvenience, tho.

Pretty good. the only thing is a little noisy due to the car parking outside. According to the price, Good!

Noise insulation

I liked the fresh small in the room when I came in, the breakfast offered, and the fact that they had excellent customer service overall.