Everything was exceptional as expected except for the reception l received at the front desk at checkin and checkout

There could have been better communication regarding payment at checkin and checkout

Misrepresentation- booked 2 rooms with partial views & paid a premium. 1 room looked directly into a wall & the other was of the pool. Partial view always refers to the ocean. After asking for the manager eventually 1 room was changed at an extra cost. Hotel is understaffed & outrageously priced.

Friendly staff, willing to help

The facilities, building is somewhat outdated and old fashioned

The View... what else is there... there's no care, love or service anywhere in the property. I'm sure his labor numbers look good. He's killing the hotel. Killing it!!!

THIS WAS A Saturday with 3 weddings going on. Couldn't check in to 4pm. Then had to eat by 830pm, so had no dinner, fries in the bar. No room service after 10pm. No food or beverage available ANYWHERE ON THE PROPERTY from 11pm till 7am. No coffee, no soda, no nuts no candy, but they do give you cheap water... that's it. Nobody answers the front desk phone... NOBODY. Then go to the desk... and NOBODY. Not a single soul except other lost, hungry or thirsty, guests. NO ONE... except the nice Valet, who politely offered me half of his personal coffee from home. $1200k a night... and no coffee machine or snacks in the room... it's the absolute bare BARE minimum . NO EXTRA SERVICE. YOU'LL GET BETTER AT BEST WESTERN... seriously folks. I've stayed a lot of places and this WAS my favorite 20 years ago. IT IS NOW TERRIBLE. ABSOLUTELY TERRIBLE!

We liked the view. Is stunning

The bar from room was empty, no hair dryer. Cmon, you are 5 stars hotel, 1000$/ night cost

Location is great and breakfast and lunch were great

Overall experience was disappointing based on my previous Ritz experience and expectations.

Views

Wasn’t ready to open post Covid-19