Everything was great. Friendly and helpful staff.

Large rooms, especially the suites, was lucky to get both joining rooms. Starbucks in the lobby. Lovely bar. Friendly and helpful staff. Comfy, huge beds. Good air-con. Stayed at part of our national hockey team they weee so accommodating.

.the book I g said breakfast included however no one seemed to know about it. There’s a breakfast menu but couldn’t get an answer if I could chose an item and it was free so ended up going to a few local places instead with more options.

The staff at breakfast were AMAZING!

Upon arrival there was water dripping from the ceiling in our room and a huge puddle of water on the carpet amd smelled mouldy. I immediately went to the front desk and was told they would send maintenance up. It was already 8:30pm and I was travelling with a little one who needed to go to bed. This was not an option as tbere was no way that carpet would dry and it smelles like mould. The front desk insisted there were no other rooms... swore up and down that my only option was to have maintenance arrive. After I did not budge, she finally was able (magically) to get me another room. The hotel has seen better days... used to stay there a lot before the pandemic, but has certainly gone downhill. The rooms are dirty and need a bit of tlc.

The bar staff was friendly and helpful. I liked their friendliness and quick service. Beautiful hotel lobby

For the price I paid, I shouldn't have had to pay for food. And the quality of food as well as options were limited. The rooms carpet was dirty and I we had to catch a maid to get room service.

Location

Spent a sleepless night. Air conditioner wasn’t working. Called desk twice. No response. Unpleasant experience. I would’t recommend this place to stay if you are travelling for work.

The room was clean and soundproof. The water pressure is great. The bed was comfortable except it was a lit bit too soft. The room size was decent and we can have a peek of the street from the window level 6, which wasn't bad.

There was only one king-size bed even though we had three people above 16 years old. When I book, that was one of the options during my reservation and I was told that I can request a folding bed. When calling the front desk to request a folding bed around 9 pm, I was told it was first come, first serve, and they had no more left. The only possible solution was to come down to talk with their manager. So I went down to the front desk to talk with the manager on duty. She was polite but with some noticeable irrespectiveness. She was facing me from the left side of her body. She apologized "first come, first serve" was the wrong message from the front desk staff. She also said that since I booked from a third party, Booking in this case, the service was not guaranteed based on the fine print. I didn't verify the fine print or argue with her. I just need the issue to be resolved. She also said that they were oversold that night (Sat night), and she had to turn away some guests. I didn't know how this could happen and didn't have time to understand what did she mean by saying so. Fortunately, she offered to provide us with extra blankets and sheets to make a "bed" on the floor. I agreed so the sleeping bed issue was resolved.

Location

Location

They charge me of parking fee and didnt give me the pass .lady in front we dont have papers.also replied park your car in street

Restaurants were very good, excellent staff.

Elevators slow and one not working

Location and convenience. There’s a Starbucks and little market inside which is perfect for snacks or coffee in the morning before leaving.

No on-site parking.

Location & price

Rooms need updating. Phone in room was not connected, no dial tone.

good location. simple process. staff at restaurant were excellent

I enjoyed the location because I could see the big clock from city hall

The TV only got like 8 channels most of which were shopping channels. Maybe it was user era?

Central location

Room was dated and had a strong smell. Walls are paper thin! TV didn't work, and I have a5 year old lol. This hotel also doesn't have a pool. We had spent 2 nights prior in Niagara falls and it was cheaper to stay in Niagara- not sure why this hotel was so expensive, so not with the money I paid.

central location. good service at reception. good sized room

room was dated and needs refurbishing however was clean and we had good staff service

we stay there for Mother’s Day trip and we’ve been shopping all day and when we came back to the hotel, there was electricity shut down and we had to move to another hotel and they paid double of price. It was really inconvenient no flashlights and no solution for residence that stay there and pay in advance.

it was nice lobby

location

not very good rooms for that price , very old and Windows’s dirty

Good location and beautiful view Everything is nice and clean

Don't have free breakfast like other hotels Don't have free parking like other hotels

Nothing.

After I modified my reservation, they decided to cancel it instead without any warning. When I arrived in Buffalo, I was left stranded, scramming to find a new hotel on a moment's notice. Not only was the staff unhelpful and unapologetic, they were also rude, hostile and incredibly difficult to talk to. This was also Booking.com's fault and mistake, so both the Hyatt and Bookings.com were both terrible.

The front desk staff and the Atrium and Starbucks staff were always very helpful and pleasant!

Parking options weren’t clear upon arrival. Decided to valet park and waited for some awkward time before someone came to my car — when they did it was a woman who didn’t appear to be part of the staff and it was not a great first impression. Although our guest room was clean, the bathroom sink was not. Our friends next door had broken glass in their bathroom when they arrived. The hotel policy did not offer room cleaning for stays of 1-3 days so we did not have garbage cleaned, etc. For a Hyatt Regency and the price per night, I felt this should be provided.