Nice and neat good location

Nothing

The facility itself was good, clean and spacious. We arrived about 8:45 to check in, and the computer system was down. We couldn't check in, and we were tired from attending little league games all day. It took 2 hours to be able to take a shower and go to bed. I had to request wash cloths, and disposed of a live roach. The next morning, the breakfast offered was self cooked waffles (good), and some kind of processed soggy chicken tenders and biscuits (bad). Sunday breakfast was much better, scrambled eggs and sausage. Good coffee,

see above

it was a nice place to stay

the blankets were dirty and stained

A/C worked perfectly and fixed an issue with our main TV sound.

Suite Room door didn't have am secondary lock.🥴

Location

A/c was broke, no refund after we requested a different room and where told they are completely booked. We were garantiert a refund within 10 days.... this was over 2 months ago. After multiple attempts of trying to reach the hotel manager via phone, email and in person, we are at a loss and very frustrated. My disabled husband and his service animal are not able to tolerate a room over 87 Fahrenheit. I dont even want to mention the bed that didn't have sheets on or the other bed that had stains on the sheets. (They did offer us new ones that we were supposed to change ourself. Plus a huge yellow stain on the carpet in front of the bed. All in all very disappointing for a hotel that new and expensive ($150+ a night)

Everything

Nothing

The location was convenient and the room size and decorations were great.

The bathroom was dirty and the pool was disgusting! The bed sheets had old blood stains on them. There was only one person working front desk and he was also maintenance and the housekeeper.

The room was the perfect size for my family of 5!

Let me start off with this had potential to be a GREAT vacation!!!! However 1st... the pool was "closed for maintenance" but we weren't notified about that until I asked about the pool, then we get up to the room on Friday I go to flip back covers as I do at all hotels & most of the covers had stains, hair etc... towels and wash clothes did too! So I went downstairs to let them know & with us getting there so late due to some unforeseen car issues there was no one there to change anything so they just gave me new sheets & towels and wash clothes. So as we were leaving out for the day on Saturday I told the manager that our room was nasty & he didn't seem to give much care but was writing as I was talking so i assumed he was goingto take care of it. When we returned later that evening I found my room had not been clean yet again.... I had to go downstairs and ask for more things to now change YET AGAIN MYSELF!!!! Then the young lady came upstairs to tell me that she had 2 noise complainants for my room where my 7 & 2 yr old was cooped up bc we were unable to spend time in the pool like we thought we would be able to..... so I went downstairs to ask her to contact her supervisor to let him know how my room was still dirty. & now for a 3rd time we received more linen for ME TO CHANGE! Our trash was overflowing etc. She told me to speak to him 1st thing Sunday morning.... so I went downstairs at 7 am to catch him & he was not there I was then informed that he would be there from 10-11 so I tried to go down to speak to him then still not there at that point we had somewhere to be so we left & FINALLY on Sunday with a check out of Monday our room was finally cleaned! The whole ordeal was AWFUL!!!!!! The staff gave me the run around and I was truly ready to leave but did not get to speak to the supervisor. For the price we paid to not be able to enjoy the amenities at all really ruined this vacation for us.