I like the location of the hotel; it's near my destination. I like the body wash and shampoo and the shower.

It took about five minutes to get hot water out of the tap, longer for the shower. The mattress was soft and lumpy. The room carpet was shabby and unclean, needs replacement (Room 211). The air conditioner/heater blows loud and hard all night, even on auto. I was assigned a disabled/handicapped room with two double beds even though I wanted a regular room with one King bed. Even though the room was intended for someone in a wheelchair, the shower was in a bathtub. I had to pay $20 a day for parking while others just went in and out for free with the gate up, and I'm a Bonvoy member and feel I shouldn't have to pay for parking in an expansive lot in the suburbs. The hallways and the hotel in general could use an upgrade, interior paint, new furniture, better room lighting. The television felt small at 32" and the sound was awful.

Breakfast was wonderful. Pool is fantastic. Hotel and rooms are very comfortable.

Some towels are not clean.

Nice and quite place

Reception is icy Difficulty checking in Toilet seat dirty Breakfast paid for was not worth the money. Minimal choices Restaurant has minimal choices

Staff were amazing each and everyone of them.beds super comfortable, lovely pool area

Hot water hit or miss , shuttle only runs twice in the morning 7.30 and 9.30 and twice in the evening , metro station a good 20 minutes walk or uber but you will wait a long time

My room smelled horrible. Dealt with this the first two nights. The staff did their best to help with complaints made but they hardly followed up to find out if the issue had been resolved. The balcony to my room was dirty. The fire alarm went off three times on my floor, I had to carry a heavy child down the hallway only to meet a locked door at the exit. I was told it was a false alarm when I went back to the room and called the front desk. I think they should have communicated it when they knew the alarm was false. My first night was absolutely awful. Lack of sleep due to the alarm and an unpleasant smell in the room.

Restaurant was excellent. Shower was great

Clean, quiet & safe!

Not able to use cash.

The mattress was comfortable

The pillows were uncomfortable, the room smelled very musty and the refrigerator was too small and didn't work.

Our entire stay was excellent. The staff were very friendly and helpful with any questions or needs. The breakfast buffet is awesome!

One of the elevators was out of service making waits at the main set of elevators longer than usual

The staff very helpful, professional and polite

Nothing, my stay was quite short I did not have the opportunity to enjoy most of the services offered. What I needed was there and I have been very happy with it.

Hotel and room were current, clean, spacious and well worth the value. Pleasantly surprised how nice it was for what I can considered value hotel when just needing a place for a night or two.

Only downside was the breakfast, limited and lacking...basically some scrambled eggs and oatmeal. Shocked they did not include bacon as part of the breakfast.

Everything

Everything was good

Down town DC

No WiFi

Location as it was close to family. Staff was very helpful and friendly.

Bed was quite uncomfortable, too soft and seemed to be aged. Meals while good were very overpriced. Room was not equipped with a microwave. Parking in this suburban location was very overpriced.

Everyone was very friendly and helpful

Unresolved maintenance/repair issues with in-room facilities.

The room was nice, and the housekeeping was great.

the coffee maker was missing a part so I was unable to use it, but the coffee from Cooper's Mill was wonderful so i guess it's not really a complaint. Also the faucet knob leaked.

The lobby was beautiful, clean and the front desk very accommodating. room was very spacious and super clean.

N/A

Location, Staff, Cleanliness

Incompatibility of the payment terminal to my cards