Poor support from the front desk when checking in. Had to wait for an hour to check in because booking.com sent you the wrong confirmation notice number, but the front desk didn’t have the intelligence to check the name on the reservation. Had to pay at the desk for a room that was already paid for through, then ending up with 2 charges for the same room by the error was identified. Then got caught up in a no refund squabble when trying to get one of the charges removed.

Price was much more than I expected.

I have stayed in many Hampton Inns over the years. They are consistently excellent. So was this property at Rawlins. We have a dog-nice well behaved and friendly. I made a mistake by booking this room with Booking.com without asking if there was a pet fee. I did make it clear that I had a dog when I booked the room and when I checked in. At check in I asked what the pet fee was expecting somewhere between 10$-25. I was stunned to hear it was $56! Ok, not a big deal you might say-probably isn’t but it was to me and impacted my rating in this survey. I admit to my mistake of not asking about the pet fee when I booked the room. But Booking.com failed me by not telling me the pet fee when I booked the room. So I give myself and Booking.com a grade of F. As for the Rawlins Hampton Inn, we enjoyed the property and the people but the owner or Manager who set the pet fee pricing gets an F. We won’t be staying there again.

See above

The beds

we picked this place because of the high rating. I’m he bathroom had like warm water and the toilet handle had to be held down to flush. every time we tried to call the front desk from the room phone it was busy. For $254 per night, I would have expected better. They did offer to move us but we were all unpacked and moved I to our room after a long day of driving. Management claimed they couldn’t send someone in to look at these issues while we were in the room. I don’t recommend this hotel.

Nice stay, good overall.

clean , neat and all the accommodations were excellent

nothing

Everything, loved the hot tub. Very clean!!! They clean it every two days.

Helpful staff

Breakfast was cold & many items broken down or missing

quiet, great room, very clean, staff was super helpful.

The hotel offered a hot breakfast along with other options. Was sufficient to get our travel day started.

Nice hotel, large rooms, clean, nice breakfast

Elevator makes quite some noise and with rooms that are not very sound proof, that can be annoying if you are a light sleeper