price

hot tub wasn’t hot pool was COLD

The only positive was the Paul Mitchell shampoo and conditioner.

At check in I was told my Discover card would not work and I had to find another way to pay. A ground floor room was unavailable and no elevator. A pile of trash sat in a corner of the upstairs hallway the duration of my stay. Large stains in carpet throughout hallways. Food debris lined the stairs and hallways. Handrails and walls had paint chipping throughout. Pet kibble on the floor of our room, bathroom sink filthy. Toilet in our room (209) and in neighboring room (211) plugged. Staff brought broken plunger with a split down rubber and a handle which pushed all the way through rubber. After much trying I managed to get the broken plunger to unclog the toilet and then helped the people in 211 as the staff had abandoned them with their toilet still plugged. There was no bar/chain/door security. At 10:40am there was a knock at the door and even though check out was 11 and I had the Do Not Disturb sign on the door, immediately following the knock our locked room was entered by a man who first apologized and then kept repeating “check out”. I then kept repeating 11am! My two sons and I were traveling with my elderly mother who has several medical conditions and who was having a breathing treatment when our room was entered. We were well aware what time check out was and the invasion of privacy was alarming. The same man who’d entered our room came back just before 11 with another man which felt very intimidating, like being “bum rushed” out, right as we were already beginning to exit the room. This behavior was not only bizarre, but utterly uncalled for, completely unnecessary. After walking downstairs with all of our luggage (again no elevator), calling the front desk attendant (he spent most of the time back in his room) to check out, and ask for a receipt which could not be provided because like so many other things on the premises the printer was broken, I asked my son to quote me the time: 11:04.

Nothing it was horrible

It is a convenient location to things in town. The actual building outside and when you enter the atrium it looks good. The mess is when you enter your room. The breakfast area was fine. Easy access when you were on the first floor like us.

The outside said it all. Not maintained! Grass growing tall in the lot and in every crack outside the front door. Our view was of an old propane tank, surrounded by tall grass and some trash. Our room was not well maintained. The door did not want to lock. The light in the bathroom did not have a cover, and you could see the rust and metal inside of the light. The fan in the bathroom was so loud you could hear it way down the hallway. The room was not very clean. Not much of a vacuum job. Trash was left by the headboard of the bed. Behind the faucet of the sink; it was not washed and cleaned and had debris left. Also the heating and air conditioner was very loud, and just ran cold. The adjustment on it was not working. The temp the morning we left was 46 degrees and the room was very cold when we got up and you couldn't get it warm.

I couldn’t cancel my reservation just hours after making it. Reservation clerk was very abrupt and of no help whatsoever.

The way I was treated was very unnecessary.

It was a nice stay.

Nothing

Sink drained slow. Faucet fixture corroded. The desk clerk was on the edge of surly. Carpet needs to be redone.

Dirty, unkept. Gives Whyndham a bad name. The entire floor smells like a gym bag. Carpet needs replace/ shampoo. Bathroom has not been cleaned in months. Place is in disrepair. Nice view of trailer park across the street though.