Location

Overbooking No help after hours for check in ( I had to wait one hour )

Most staff did not understand English very well. However, there was a very helpful and kind front desk attendant that helped me when the washing machine stopped working with my clothes inside.

The bedroom was not up to par for the following reasons - shower had some mold and low water pressure in the shower head, under the AC had broken metal, there were no cups or other utensils in the room, the room could not be cleaned unless we were staying for over 7 days (with young kids, this is not realistic). Outside of the bedroom was not up to par for the following reasons - The carpet in the hallway was generally dirty and was not cleaned for the duration of our trip which was 6 days long (someone spilled yogurt directly outside of our door so we could see that this hadn’t been cleaned), the pool was filled but not in operation (this has been the case for the past few trips and would have been a nice bonus).

location

no ice machine hallways were dirty

Amy was nice

Boogers on shower curtain..hot water wasn't hot..they television system was out...

That the hotel was clean and spacious with an amazing view 😍🥰🫶

The staff is never at the front desk. No matter time of day or night. Even when they are, THEY are short patient and very much so not friendly.

proximity to airport, free shuttle, free snack breakfast, lovely helpful staff member checking us in, comfy bed. A good airport hotel for the night.

free shuttle was at restricted times only which wasn’t clear when I booked so had to pay $20 for a ride. Pool was out of order. Not all staff spoke English. Very expensive for what it was but guess this is Miami!

Not Goid needed a whole bar of Hot Food didn’t enjoy Breakfast

Breakfast

close to the airport, great free parking, free shuttle to airport, friendly staff, good and fairly quiet air conditioning.

expensive in regards to what you get, terrible breakfast, bad smell in room, the door handle to our room was broken, the pool area was closed.

Safe place

There was a small cockroach 🪳 in the room

Our room was supposed to be non-smoking but it smelled like smoke. We didn’t notify the front deck but they were booked..so we weren’t able to change rooms.

Location near airport was all there was to like.

At 10:30 pm desk clerk didn’t speak English to help us check in. Check in took a long time even though we pre poked and we’re the only ones on line. Breakfast is granola bars or vending machine foods for purchase. Booked a room for 6 adults but had to request towels and blankets for guests 5-6. Carpet in hallways is absolutely filthy. The base of our toilet on tub side was disgusting—had not been cleaned. Desk clerk did her best to help even though we couldn’t understand each other. Double beds should not be in hotel rooms for 6 guests. Pool closed.

clean

nothing

they overbooked and blamed booking.com for the issue…they said booking.com does this all the time with them…they advised they would discount our room and then billed me full price…staff didn’t seem to care one bit…I am disputing the full charge with my credit company…they could not give us the room we booked so there were not enough beds for us to sleep…people would smoke outside and it would fill the room with smoke when the air conditioning was running