Staff

Location, amenities

The kind staff, the clean room, the amenities.

I didn't like that they charged for parking. I understand if you used valet parking but we didn't and still had to pay.

Calm environment. Great staff from valet to restaurant.

Bathroom had no vent switch. Unannounced work and drilling on roof at 10am.

Spa is actually very good. Hotel layout itself, very nice. Lots of outdoor space, overlooking potomac. Golf course looks amazing. Plenty of nooks and fire places etc, for sitting and catching up with friends. Staff was great.

cost for parking (there's plenty of space). Bathrooms are nice, but dimly lit. Spa is pricey. but thats how it goes these days. it has sauna, hot tub, otherwise very well done

Everything

I enjoyed how many activities you could choose from. The menu options for restaurants were superb. Enjoyed the gym, pool, and hottub.

The issue with the door lock. Yes, having free coffee was nice for the inconvenience, but we were told it was fixed to then go upstairs, and it's still not fixed. Plus, we were soaking wet from the pool. The bathroom door doesn't lock. For how expensive the hotel was, I'm surprised it doesn't have an exhaust fan in the bathroom. The beds are also extremely hard. I'm surprised you have to pay extra for parking (I'd understand paying for valet, but jeez.) Wasn't made to sign anything for a tip or total for dinner. So I had to ask the next day for the information.

basic $100 motel for 4x the price

The overall space of the resort, the views and breakfast was nice as well.

When booking with the resort, amenities such as the indoor pool were promoted as our kids were joining us, only for us to find out it was closed once we checked in, this was a huge disappointment. We purchased a “Love Package” for my wife and I’s anniversary and communication on how the credits could be utilized was not explained properly and we actually came out pocket for some amenities. My wife’s spa experience on 12/24 @ 11am, was subpar to say the least as her massage therapist was not ready to start the service. She came to get my wife but then excused herself to go to the bathroom because my wife was getting out of the jacuzzi but shouldn’t the therapist have been ready beforehand? So, my wife had a seat and waited on her then they finally went to the treatment room, I do not recall her name because it was not provided. The remainder of the service was okay, again the spa package was not communicated as how it worked.

The secrecy and the quietness. The Staff were very nice and friendly the evening front desk person even gave a bottle of wine because it was anniversary. Nice please for couples during this time of the year.

You pay for mostly everything

it’s a CLEAN well managed facility.

nothing.

the meal inside their restaurant was bad

Beautiful setting and fantastic staff. Friendly and “go out of their way” helpful. Arrived without baggage from Europe. They made sure we had all personal care products need to be comfortable.

Bathroom in room needed a refresh. Older model tub and fixtures. Looking a bit dingy.

It was pretty. Enjoyed seeing fall foliage. Very difficult to get rides anywhere.

I'm not a buffet fan so was sad the only breakfast available was buffet. We went offsite one morning and had a great breakfast. The rooms were fine - small - beds ok - pillows small - TV was outdated and practically unusable. Only two coffees in room in a.m. (ugh). The resort fee was very high - we weren't there for golf - what else was a resort? We were expecting something like the Gaylord in Orlando - nope.