Great location right in downtown. Hotel has amazing rooms and awesome history. The local tour trolley has a convenient pickup right in front of the hotel and lots of bars and restaurants within walking distance.

Huge rooms, great service and great location. The hotel has a lot of history that was great. It was one of the pickup spots for the local tour trolley. Lots to do in just walking distance from the hotel. Great experience.

perfect location

nothing not to like

everything

history, spa, comfortable rooms, design

unique and walking distance to many attractions.

Friendly Staff, neat historic hotel, many good options for dining nearby in walking distance

Rooms a bit old and funky

Beautiful spacious room. Centrally located

The front desk liaison was monotone and lackluster when chucking in and checking out. She didn’t welcome us, she didn’t use good eye contact, she didn’t thank us for our stay, she was simply going thru the motions and almost rude. Should reconsider who the face of your hotel is.

Staff was amazing, so helpful and attentive.

They need more staff (valets and cleaning people). The wait to check in/out was a bit much (not the staffs fault, just lack thereof). Also I wish the cleaning staff would have vacuumed our room better prior to our arrival.

The location, champagne upon check in, super spacious comfortable rooms.

nothing

Location in our room was huge

there was broken glass in our bathroom, and I cut my foot in two places and was bleeding. We brought the glass to the front desk.

The hotel was very conveniently located for our travel needs. The lady at the front desk upon check in was very courteous, kind and welcoming.

The room was very worn and dated. Also the ceiling in the bathroom appeared to have a bit of mold as well as peeling paint. Finally, on the morning of our second day there was no hot water. There was also no ETA on when this would be rectified. This made for a very uncomfortable day during our trip. We also received no notification when the water was back on. Finally, no apologies or any offer to make the situation better.

location. history. large room. good restaurant.

could use a little maintenance, wood look vinyl flooring coming up in spots.

Everything we needed was in walking distance.

they took pets location

nothing, it was great

Beautiful lobby. Rooms were nice with comfortable beds.

Front desk seemed short staffed. To get ice you had to go to the front desk, none was available on any of the floors. Several light bulbs out in our room. Fridge didn't cool and we reported it but no one checked it out so no cold drinks.

Horrible cold breakfast

dirty room , holes on the towels , i advised i was just advised my test for covid was positive and they advised i could not cancel and they would not give me a refund , they totally did not care that my family and myself were all positive..

The room was only cleaned once during our stay. The lamps were broken and when they were replaced, the new one were filthy. The bathroom floor was not clean at all. Overall, I felt the cutbacks due to the economy were too much. The things you are cutting back on, were very obvious. We have stayed here before and the difference is undeniable.