What you expect from a large chain hotel

Room could use a refresh

Very decent and convenient restaurant, coffee bar. Staff were great.

Shower door did not keep water in, flooding bathroom floor. (A design flaw--desk clerk didn't even ask our room # when I reported it.) One sink tap also leaked a bit. Neither of these is really my problem, but aesthetically, you know... Might have enjoyed a soak in an actual tub if there'd been one.

not much.

There was a blood on the wall. It was a family room, but they only had two cups and 3 bath towels. No elevator and very far a way from the parking.

It’s great and beautiful place.

The view

Room was nice. Seemed really clean.

Parking, no menus for in room dining online or in the room. Also the internet was terrible. The TV constantly lost internet.

Location

Rooms smelled. Some staff were snippy and rude. Heater was bad...very loud. House keeping came early am?

THE STAFF WAS FRIENDLY AND HELPFUL. THE ROOM WAS LARGE WITH EVERYTHING WE NEEDED.

THERE WAS A SLIGHT LEAF IN THE CEILING ABOVE THE COFFEE MAKER. WE PUT A TRASH CAN UNDER IT AND NOTIFIED THE STAFF THE NEXT MORNING.

The front desk staff were helpful and polite.

It’s was dirty. Hotel was not prepared for the large group staying there that weekend. Trash was overflowing all the time. Service in the restaurant was very slow. Bathrooms were dirty. One with clogged toilets and blood on the floor. My room was dirty. I cleaned the table tops and there was food on them. Phone and cradle the phone rests in was dirty in the corners. Never had enough towels. There was a propane smell in the grand ballroom and it smelled and gave some headaches. Fire department said it was “safe”. Very dissapointed

Everything

N/A

The food in the restaurant was decent and we just ate light sandwiches as the price was ridiculous.

The feather pillows were not told to us ahead of time and my daughter had an allergic reaction. The hotel was obnoxiously noisy and it looked as thought kids were allowed to do anything they wanted as the lobby was full of football throwing kids and parents who were not spoken to at all. People were tailgating all around in the hotel and it was absurd.

there is nothing around the area, room wasn’t cleaned, most of the free shampoos and conditioners were empty. bed sheets felt damp.

It had a really nice restaurant and gym in addition to a small Starbucks.

The pool was small and way too crowded. The view over the rooftop and giant parking lot wasn’t appealing. The staff billed me double the rate I was supposed to receive; then I had to reach out twice for them to correct it.

Todo perfecto y lo personal muy amable todo muy organizado

Nada todo muy bien

The hotel had lots to do including water park full gym pool and eating inside. Definitely all inclusive for family.

Beds were uncomfortable and not much towels offered at check in including a broken tv in our larger deluxe room. The lighting was poor on upper floor rooms especially for my father’s room who can’t see well.

i've stayed here before and the price is good for the value.

i wanted early check-in and they couldn't accommodate me.

Comfy bed

Nothing

We enjoyed that it was close to Salem without being in the town. The hotel had things that were needed close by.

We mostly didn't like booking through booking.com. This was literally the worst experience. Save yourself a ton of money and energy and just book through the hotel directly. They say price matching but they won't. They won't even price match when their own website is 300 less than when you booked it. We payed almost the price of 2 hotel regular rate nights for the one that was booked through booking.com. When we sent the information to customer service they disappeared. First they kept asking for more information so they could look it up. We sent them screenshots of the booking price, the website and the total and they acted like it wasn't enough information, for them to check on their own website. We ended up canceling the rest of the booking.com reservation except the one day we weren't allowed to cancel and booked through the hotel and still saved over 200 dollars but we ended up having to move rooms during the trip because it was two seperate reservations. I'm going to start canceling our next hotel reservation from this site and look for alternatives so I can actually save money.

Next to a water park

I didn’t know I had to add breakfast when booking.

The cleaning ladies stole my son's necklace no one reached back out

Nothing was good

100$ pet fees for a night with our dog, that’s just crazy

Nothing

Rooms were outdated, bathrooms were gross, and in an isolated area of hotel. Coffee make in room did not work. Requested it to be fixed several times and it was not. Price was high for value of rooms. Breakfast was not included, advert is misleading. No discount for attached water park. Hotel pool was gross as well.

Very nice staff, especially Siv who deserves to be the employer of the month! The room was clean and the beds very comfortable. The pool was amazing!

We would like hot drinks available in the lobby for free

We attended Soulfest so the location was perfect! Hotel staff were very pleasant and polite, the hotel itself was immaculate! It was a great experience!

The room was clean and the beds were comfortable. The ac was fairly quiet. The staff provided extra coffee happily. The warm choc chip cookies were a bonus

nothing

Clean and comfortable beds perfect with kids

5 yr old granddaughter enjoyed the breakfast, the pool, the fanciness of the hotel. She enjoyed the water park.

The staff when checking in were not the friendliest but yet couldn’t do enough for two younger gentleman checking in next to me. The waitress at the lounge at dinner was slow and not very attentive.