Staff was very polite and the room was comfortable. Would book another stay.

There was another resident, an older women on the 3rd floor, that would would prop the door open with a rock when she went to smoke and it bothered me because there was a family with kids on the first floor.

had a great, at the top of my list

nothing

Staff were very pleasant and helpful. Our room did not have carpet-a definite plus for people with allergies

Furniture was a little worn in accessible room, probably from wheelchair abrasion when moving around.

coffee was good rooms were very clean

staff was not friendly when we arrived nor when we left. The room was warm when we entered. we went to turn on the air conditioner and a couple of buttons were cracked and could not figure out their purpose. Some cool air was blowing but then stopped and started blowing warm air. my husband said maybe it's a controlled setting, and will cool down the room when it hits a certain temperature. we went to bed but the temperature did not change. the room was so hot and uncomfortable. we opened the window hoping outside air would help but we just added another issue to our discomfort and the noise from the train going by. Now we know why there were earplugs by the side of the bed. food was cold and other containers such as bread and muffins were empty we waited for the staff to refill the containers, and by the time we ate, the food was icy.

The commumicaton with the staff was great. We had a little mix-up with them and booking.com, but they were able to fix it quickly. The rooms were very spacious and the beds were comfortable.

Staff were super friendly and attentive to all our needs.

Nothing to note.

Breakfast was good. Lots of options.

Unfortunately the area is a little sketchy. But once in the hotel we felt safe.

The staff was so friendly! It was exceptionally clean! The breakfast area was kept stocked and clean.