Womens convention

Staff not saying or offering to provide blankets for sofá bed. When I got to room that I opened the sofá bed it's has no linens. I called the front desk and person el tells me I have to ask for it and go get it.

Everything was clean

Easy free parking. Check-in was easy. Room was very clean and comfortable.

I thought the price was a little high.

The lemon water set up in the lobby.

Well first of all the first night that we checked in we pulled out the sofa bed and the mattress had the 2 most disgusting spots I ever seen literally. I called down to have it replaced with a new mattress and she said they didn’t have another one to replace it but they could move us to another room. So about midnight we packed up all of our stuff and moved to another room. By the time we got everything moved we were exhausted and I went into take a shower , turned on the sink and water just started flooding everywhere. There was no pipe attached underneath the sink. it’s now about 2am and I really want to check out and go to another hotel bc I can’t not un see that nasty ass mattress cause when has the last time someone used that sofa bed. Anyways I waited until the next morning when I went down to breakfast to let them know about the sink. I asked if they could notify maintenance again her response was I can just go ahead and move you to another room. So now we haven’t been here but 12 hours and we’re being moved to a third room. The only two things that kept me from packing our things back in the car and going to another hotel was bc I knew I had booked thru booking. com and there was a process to getting a refund and bc the desk clerk was really quick offering to move us to another room. So we hurry over to eat breakfast bc we’re there with 5 other families that are part of our AAU Travel basketball team and we have out first game at 12 but now we have to move out things to the third room. As if it couldn’t get any worse we just decided to grab cereal the quickest thing we could eat and go move our stuff and we sit down to eat and the cartons of milk are date May 28th. I go ask the kitchen attendant if they have any more bc it was outdated by at least 5 days, she politely shook her head no and walked back into the kitchen area. By now I’m pissed. We just go back to our room and start moving our stuff.

breakfast, infused water,

mystery eggs “ , no decalf

The rooms were very clean . Breakfast was delightful. Wonderful costumer service.

It was good. Food wasn't the best but only had one lady working it and definitely the most people I've ever seen eating breakfast so she was nonstop the entire time. The blankets and beds were amazing. Probably the best I've slept away from home. I literally wanted to take it home with me. The lighting in the BATHROOM was awesome. Not so much the room itself. They accommodated my change to the reservation fairly easy and fast so definitely got points for that. Not really friendly employees except the one lady that checked us in (who clearly had a small cold/allergies acting up no biggy) and the lady that handled breakfast. The guys never once said anything to none of us just carried a conversation between the 2 of them. Overall a good time.

The bedroom smelled 🤮 The room spelt so bad! Every time you came into the room it just smelt so bad! The air wasn't the best, could definitely use an upgrade! The tv and channels were way out dated.

nothing

everything