Beds were soft; location was great.

Kissing bugs in the room. We stayed three nights and had had “visitors” on two of those. Breakfast consisted of waffles.

Location

Food was cold things out of order. Juice machine elevator.

THE BREAKFAST WAS OK, THE COFFEE WAS OK.

WE HAD A MAJOR LEAK IN THE CEILING OF THE BATHROOM, WHILE MY GRAND DAUGHTER WAS TAKING A SHOWER! SHE WAS TRAMATICED! THE WATER JUST STARTING POURNING DOWN FROM ABOVE THE TOILET, RIGHT NEXT TO THE SHOWER! SHE WAS GETTING SPASHED, ALL OF OUR BELONGINGS WERE GETTING SPASHED, SHE WAS SCREAMING TO ME FOR HELP! AS SOON AS I SEEN THE "WATERFALL" I CALLED THE FRONT DESK IMMEDIATELY. ALL 4 OF US STARTED PACKING OUR FRESHLY PUT AWAY CLOTHES, AND BATHROOM HAIR AND FACE PRODUCTS. THEY CHANGED US TO THE FORTH FLOOR WHERE THERE WAS BLACK MOLD IN THE SHOWER. AFTER SHOWERING NONE OF US FELT CLEAN, HOUSEKEEPING DID NOT DO A VERY GOOD JOB, BLEACH AND A WIPE WOULD EASILY HAVE TAKEN CARE OF THIS IN THE BEGINNING. THE CARPET WAS WET. IT SMELLED MUSTY. THE ELEVATOR WAS BROKE AND THE ONE THAT WORKED SOUNDED LIKE IT WAS GOING TO QUIT VERY SOON. WAS SCARED TO RIDE IN IT, WE WERE GIVEN A NEW ROOM BUT IT WAS JUST AS DIRTY AS THE FIRST ONE. THE POOL AREA WAS MOLDY. ALL AROUND THE POOL AND THE FLOOR IN THE POOL ROOM HAD BLACK MOLD, THIS HOTEL NEEDS A MAJOR CLEANING AND DISINFECTING. EXTREMELY DIRTY. I HAVE ASTEMA, I NEEDED MY ENHAILER MANY TIMES DURING THE STAY. WE ALL WOKE UP STUFFY AND THE COMFORTER, FLOOR, TABLES, OUR CLOTHES AND ROOM WAS "WET" FEELING. AS WE WERE CHECKING OUT, I TOLD THE WOMEN AT THE FRONT DESK OF ALL OUR CONCERNS, SHE SPOKE TO THE GENERAL MANAGER CHRISTINA LAFON 540-463-6400 AND THEY AGREED TO GIVE US 1 NIGHT TO BE REFUNDED. Since we used a 3rd party company, we were advised to write an email and the credit would be refunded. I honestly would take this hotel off of your list until renovations are completed. i have video of the "waterfall" in the bathroom if you need it. The flood was in room 109, we were moved to 403 I believe. We would have left the hotel that night but we were committed on looking at houses for 2 days in the area. Even the staff (exept one women) seemed to have an attitude with my family and I.

Check in was wonderful. She was friendly, engaging, and informative.

Check out had 2 woman sitting there not saying a word to anyone. I left at 630am and breakfast wasn't ready, when I asked they just looked at me and didn't say a word. Never offered a receipt and they appeared annoyed when I spoke to them.

Good breakfast ... nice variety ... very glad scrambled eggs were available.

Cheap

Dated

The front desk staff was really nice.

The room smelled awful, like a musty combination of mold and dog urine. It was overwhelming.

The front desk staff was super nice!

The room smelled awful, like a musty combination of mold and dog urine. It was overwhelming.