Location

Needs some updating and our air didn’t work good 1st night

Best location ever, super clean, very comfortable.

It was my first stay here. I paid extra for breakfast but wasn't given a ticket upon check-in. I didn't know a meal ticket was required. A big deal was made about it the next morning while making a breakfast plate. Super annoying and super embarrassing.

The local shopping and restaurants

N/A

NOTHING

Overpriced trash hotel. Dirty TILE WALLS in the bathroom. Dirty BED SHEETS. No MICROWAVE. Pool and hot tub closed for renovations. $18.99 for breakfast buffet. Absolutely will never stay here again. 💯%

The location made it easy to get to food, activities, etc.

The sink was broken, toilet needed work, and the shower needed a better cleaning.

The location is great! Near shopping and restaurants, beautiful scenery also.

The room we stayed in needs attention; perhaps rug cleaning and dusting.

Beautiful HOTEL! GROUNDS WERE AWESOME! LOTS TO DO AT THE SHOPPING AREA SURROUNDING THE HOTEL AND THE CHOICES OF DINING WERE TOP NOTCH.

A bit pricey. I understand inflation butc'mon!

The carpet in the hotel should be changed. The smell of mold/mildew was evident

we love the location of this property, after a long drive we are able to walk to shopping and restaurants.

Parking is crowded on the weekends.

Location, swimming pool and staff

Room Service was poor when they showed up. 2 days they didn’t show up

everything

n/a

Fantastic, knowledgeable and friendly staff.

decided to treat myself and get a suite. what I did not expect was to find mold, dirty bedsheets and blood on the pillow of my $700 a night room.

Great location.

The one-bedroom suite I booked at the Westin was unavailable due to maintenance issues. So we were moved to the sister hotel next door to a similar room. Given that The Westin is supposed to be higher end product, one would expect such issues, especially for a suite, to be quickly managed. Unimpressive....but then again, par for the course for Huntsville.

the location

I paid for a premium deluxe room and received a traditional room, also room service and menu changed without changing the actual menu and times for customers to know

Breakfast was ok and the personnel saw a lot of effort for it.

A sofa to room would be nice!

The breakfast was extremely expensive for what you got and they were severely understaffed. It literally took the waitress 20 minutes to get us our coffee and water and another 30 minutes to get us our bill (by no fault of her own, she was running her tail off!) This place needs to just put out self serve coffee and drinks to ease the load on their wait staff a bit. It took 1 1/2 hours to get through breakfast and we ate in like 15 minutes. We spent so much time waiting and waiting

location and staff

booking.com misrepresented the sleeping accommodations

Room 1 not cleaned Room 2 suppose to be clean however…. bedding was very old, comforter was bumpy Hair on glasses Found articles in room and turned them into front desk No towels at pool, water cold We brought our own bedding from car to sleep with!

Clean rooms Better bedding Staff that cared