The mattress could be better and the options to push the twin beds together so couples don't have to sleep apart.

The hard mattress, I felt the springs.

It was right across the street from the Aztecs Grill which we love.

No working pool or hot tubs. None of the hot tubs worked. The place is just a total mess as if a tornado went through. They had stuff everywhere and random weird spots that a customer should never see. They are definitely not keeping up with the place at all even the paint is all falling off. We booked to stay here because of the pool for exercise and it’s empty and there’s no way of knowing until you get there. Then we had a hot tub room and that wasn’t working either so big huge bummer. We won’t be staying there again anytime soon the place seriously looks like it’s in a ghetto.

Great location Felt very comfortable and homey

We stayed in room 7 for my birthday it was super comfortable and clean. Had basic essentials so we didn’t have to bring much which I super appreciate. The owner is amazing and super friendly will definitely be coming back whenever we visit big bear again, the area is super family oriented has a big play set for kids and a huge parking area to skate an have fun. My stay was so phenomenal we booked for a second night

There was nothing I didn’t like about it

very cute cabin, my kids enjoyed as well, very accessible to most of the destinations. very quite too. a very typical place and cabin that you want to bring your family, a safe place to stay.

Kitchen area although on the picture, it looked like there was a bigger Refrigerator Which would have been nice. Could’ve used a few more utensils and so forth, only two forks, teaspoons available.

Beds were horrendous. Went and talked to the front staff and she was kind and brought us some foam toppers for the beds which made it bearable.

I liked the balcony, but when I asked about the outside Christmas lights I wanted on like the other cabins. I was told they unplugged them because other visitors didn't like then. It didn't matter that we wanted them on. 😢

No pool...even though it was summer in July and over 100 degrees and advertised. No restaurant like advertised. No hair dryer...as advertised. Shower curtain was disgusting I had to stand and run water to shower, wasn't able to shower for fear of the disgusting curtain touching me.

Location. Hot in in the presidential suite. Spacious. Great shower

Run down.

THIS...Man at desk RUDE¡!!..Ants, bugs, dusty, old dusty couches, bar b q pit filthy, told us to clean it ourselves, tv went off, asked front desk to come and fix, it was complicated. You'd think I was asking for the impossible, Unwilling to cooperate and we're the guests.. Old and falling apart. FIRE HAZARD .Beware..👎👎

Location was good, room was clean peaceful, price was great.

I saw household items trash left visible like piece of furniture mattresses etc. pool wasn’t working with fence around. No human interaction.

Comfortable and convenient location. Manager, Emily, was very accommodating.

Heated Pool and spa were not working.

That location, Close to everything

The bed was really bad I ended up having a back pain the next day,

Clean, nice environment, cozy room, good fireplace, helpful and supporting host.

The bed was too soft for us.