We stayed here for about a week The apartment we took was good, with all facilities needed for our stay, there is a swimming pool you can use and a small lounge It is located near the river across the bridge from the center, it takes about 30 minutes to walk downtown and has a nice view of the city

The air conditioner was "'whistling" and it took a few nights to get used to it It would be nice if there were some basic cooking ingredients (salt pepper, cooking oil, etc...), as there often have in other apartment hotels, it feels like a waste to buy everything just that it will be thrown up after a few days We need to ask a couple of times for a dishwasher capsule and other room amenities

The check in team were great. The suite was well appointed. The swimming pool was wonderful.

This is where we celebrate our family Christmas. We have stayed at the AKA for 6 years now because of the facilities and the warm welcome. Kitchen, pool, theatre, the ⛳ and the view are why we return. Most of the staff are exceptional and helpful: Ryan the new front desk manager, Charles, Abu, Kamilla are all standouts. Newbie Ivan in guest services also was helpful. Ryan arranged a tree for us and it makes a huge difference! Welcoming chocolates, comfy big bed, crisp sheets, the awesome empty pool, fitness room and a great view are always the draw.

Diminished amenities and upkeep. This is a luxury hotel/residence, and upkeep is everything. Over the 6 years we have been coming, things have changed. Our suite was not as clean as prior. Skuff marks on the floor and dusty surfaces and always having to ask for laundry soap and dish soap gets old. We requested dining chairs that never came. Calling the front desk during daytime it goes to vm. I got a text reply. This hampers communication. We only requested maid service for the 25th it seemed to be a stretch, and the maid did the minimum. No airport shuttle. No holiday decorations in the level 28 lounge. It was sad. The golf room was shut down really early. Last year we went after dinner to put, it was fun. We missed that. It was only 830 when we went to play. No more hotel-arranged holiday movie screening in the theatre. Now its a bring your own movie deal and it was fully booked for private screenings. Gone are the little breakfast snacks, elegantly served freshly brewed coffee. Etc. Level 28 fruit and breakfast bars in the morning were an amenity we enjoyed for years. Now its just a machine. The coffee is ok but it's not luxury, its what you'd find at a Holiday Inn. There used to be open screening of Christmas movies in the little theatre. A shared cinema. Now its a booked out private scenario. Not OK for we who want to see something joyful on a big screen. In the room there is no Netflix, Hulu or HBO included as before. In the rental rooms this should be included. I have personal subscriptions but l don't want to look for my PW and then have to remember to eliminate it on check out. The little touches, the luxurious Boucheron soap and shower gel are sadly missing. The light on the bathroom mirror wasn't working. There is no toilet brush. I know its not aesthetically lovely but the alternative is far worse. It was a cold weekend and it used to be great getting help at the door.

views cleanliness amenities

parking was a bit hard

Staff and location.

None

The room layout with a kitchen and having everything needed to make food was very nice. the amenities were very nice as well.

Key card was glitchy in the elevator and had a few eyebrow raising instances of it going to a floor that we didn’t choose. Used the stairs a few times for that reason but it was something that is being worked on.

reception staff were exceptionally helpful and friendly, when I called ahead, when I arrived, and during my stay. Faultless.

Location and facilities are excellent.

Room for improvement with cleanliness of the unit and staff engagement with guests.

Everthing

I love everything

Our stay was amazing, I was surprised with a room upgrade without asking, The staff was friendly. Big shout out to EJ from Level 28 who was beyond obliging, he acknowledged us as soon as we arrived on level 28 EJ gave us a tour and helped us make reservations for all the amenities such as the movie theater, and golf… The pool was great, I could go on and on about how great our stay was. I will definitely book again and the price is well worth it. Thank you to everyone at the AKA for a great stay.

Amenities, room size, room coffee

I checked out at 5pm on day 2 but the hotel did not offer partial room rate, therefore charged a full night stay for late check out.. I wish there was an option, like at Marriott properties, to pay for later check out or 1/2 day

Room amenities were well maintained and more than adequate. So easy to relax in. Great location, near to train and bus station.

Nil

the property was spacious and amenities of pool and spa.

nothing to say. great location