Great location with restaurants and shopping nearby. Beautiful design with good selections of art works and decoration.

Overall very good. Staffs are friendly in general except one hostess in the bar/restaurant who seems not in service mood.

staff and decor

location character service standard decor

room pretty small

I love the decor and feel of this hotel. The rooms are beautifully equipped and spacious. It is now my go-to place to stay in NYC.

beautiful hotel. the interior is amazing

location

Its not cheap but you really get what you pay for. Its almost perfect in every way. Couldnt fault it.

Decor

nothing

It was my 3rd stay at this hotel. The hotel is nice but it has a bad accounting which ruined our holiday. They withdrawed several times from my credit card, now, some of the charges is repaid, but they still didn’t pay some amounts to me. (I am still waiting) They "accidentally" overcharged the extras, then they realized their mistake, they took a guarantee amount in the chek-in, after chek-out instead repay this guarantee amount to me they charged 3 times more. I send several mails them but they did not return to correspondence on this subject, I still do not know where I paid and how much. My credit card was canceled because of the mistakes they made. I will not be able to recommend the hotel that does not apologize for so many mistakes.

it was fun, colorful, uniquely bohemian, and elegant. The staff was friendly and helpful, not pretentious and conceited like other hotels.

nothing

My daughter and I are great admirers of Kit Kemps incredible designs so it was lovely to enjoy this luxurious hotel and admire her work. The restaurant was very buzzy and popular with a sophisticated crowd and the food was lovely.

My only criticism is the price as we stayed in 2 other luxury 5 star hotels which for us were in a better location.